Hi There,
I have a pretty large Sonos network with about 10-12 speakers running from it, and using a Boost. All was well until recently.
The boost is connected directly the a Sky Q router (I’m in the UK) and the settings have been unchanged for about 3 years. Used to run Sonos either from my iPhoneX, an iPad Pro, MacBook or iMac, all wirelessly. The boost is connected via ethernet and is the only unit to be connected directly. The Wifi is a 2.4GHZ/5GHZ network running on a Sky Q Mesh so only has one network name.
I updated to S2 about 2 months ago when I added 2 further speakers. No problems at all until recently. Mid way through a playlist that was started from the iPhone the system just lost connectivity. All the speakers continued playing, but the phone control no longer worked.
Now I have no control from the iPhone, the iPad Pro, or the MacBook, but strangely the iMac still happily controls all the units as it should. I can check the system data using the app on the iMac, but to all intends and purposes the rest of the machines cannot see the system.
When I go into the iPhone or the iPad, it says the system cant be found, but when I reinstall or reset the app, it initially finds a system, then won't allow connection to it at all. I can however connect to each speaker individually using the ‘other devices’ in apps like Spotify.
All I get when on the iPhone/Ipad apps is a greyed out section for account details, system, services& voice, in settings, plus all the browse/playlists are just greyed out lean placeholders that used to contain images/songs etc. This is the same on iPhone and iPad. The MacBook just wont connect to a system.
Ive checked the router connections and all the items are present on the system via wifi. Ive changed and changed back the WifiName and tried reconnecting to both existing and new systems, and as I said above, t finds them, says its connected, then will not actually allow a connection, asking me to discover the Sonos system again (that its just discovered) and then says there is no system.
Ive rebooted everything, but dont want to do a factory reset. The router works fine with the 3 sky Q boxes and the smart Tv’s we have dotted around the house. IF I group some speakers using the Mac, they then appear as a group in the ‘other devices available’ on Spotify and will play, but if I try to ungroup them, Spotify starts Sonos which then says there is no Sonos system available.
Im at a loss as to why the system a; just lost connection without having anything happen, b: why one machine still is happy connecting using Sonos but none of the others are, and c; I can connect using other apps to the ‘Available devices’ as they are all visible in the network