Beam keeps disconnecting from system / crashing

  • 30 December 2020
  • 3 replies
  • 100 views
F

Hi, my beam keeps 'crashing'. Sometimes during music playback it is like the music is stuck and I need to turn off the plug at the wall. 

When it powers back on it has vanished from the system and the only way to get it back is a reset. 

Then it works as normal for a while and either the same thing happens, or randomly it just vanishes from the system again when the TV is off. 

I have a Sonos move in the same room and that has been working consistently. Actually this all seemed to start after I added the move to the system in December. 

Does anyone have any idea?

Thanks

 

 

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3 replies

buzz

Is BEAM wired or wireless?

Submit two diagnostics, one while the system works and another soon after a failure. Post the confirmation numbers here and SONOS staff can comment.

F

Hi, the beam is wireless but is closer to the router than the move. 

I've submitted three diagnostics. 

351854267 was this morning (31/12/20)  when the beam was not working and had not been since the day before when I posted the original message. 

1688856465 is after I reset the beam and was playing sound through TV (31/12/20 am)

1303868709 is when I noticed the beam had stopped working again. I'm unsure what time it stopped but still 31/12/20. 

Thanks

 

buzz

Is it possible that you have a duplicate IP address? FING will point these out.

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