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Beam keeps disconnecting from system / crashing

  • December 30, 2020
  • 3 replies
  • 119 views
F

Hi, my beam keeps 'crashing'. Sometimes during music playback it is like the music is stuck and I need to turn off the plug at the wall. 

When it powers back on it has vanished from the system and the only way to get it back is a reset. 

Then it works as normal for a while and either the same thing happens, or randomly it just vanishes from the system again when the TV is off. 

I have a Sonos move in the same room and that has been working consistently. Actually this all seemed to start after I added the move to the system in December. 

Does anyone have any idea?

Thanks

 

 

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    3 replies

    buzz
    • buzz
    • December 31, 2020

    Is BEAM wired or wireless?

    Submit two diagnostics, one while the system works and another soon after a failure. Post the confirmation numbers here and SONOS staff can comment.

    F
    • Furry
    • Author
    • Contributor I
    • December 31, 2020

    Hi, the beam is wireless but is closer to the router than the move. 

    I've submitted three diagnostics. 

    351854267 was this morning (31/12/20)  when the beam was not working and had not been since the day before when I posted the original message. 

    1688856465 is after I reset the beam and was playing sound through TV (31/12/20 am)

    1303868709 is when I noticed the beam had stopped working again. I'm unsure what time it stopped but still 31/12/20. 

    Thanks

     

    buzz
    • buzz
    • December 31, 2020

    Is it possible that you have a duplicate IP address? FING will point these out.

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