Answered

Why does the app on my iPhone only see the Move and iPad only seems the beam?

  • 31 December 2020
  • 4 replies
  • 67 views
I

Both device on the same wifi when I go to my system on the iPhone its only sees the Move, on the ipad it only sees the Beam. I can AirPlay to both device from either device. Alexa works fine on both.

I have tried reboot the Sonos devices. Everything is updated. IPhone 12, IPad Pro(2020)

 

Any ideas?

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Best answer by controlav 31 December 2020, 22:13

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4 replies

106rallye
Userlevel 7
Badge +17

Are both Sonos devices registered on the same account?

I

Yes both on the same account

I

So I factory reset the move and seemslike everything is working again!?

controlav
Userlevel 7
Badge +23

Sounds like you had set up two indedendent Sonos Households, on the same Sonos account and the same physical network.

Resetting the Move forced it to join your primary Household (instead of it being on its own), and its all good now.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
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