Components and Architectural

Hi I have multiple Sonos devices and have just added an Amp. When I look at the network info diagram to check signal strength etc. It's there but it's greyed out with no signal information. I've seen this before but can't recall what the fix is. Can someone help me out?Many thanks

I received Move as a Christmas present.When I removed it from the box and put it on the charger stand the light cme on at the top, a steady white light.  I let it charge for over two hours and the battery light never came on.I then tried to have my wifi network identify the Move.  No luck.  I rebooted it.  No luck.My only other product is a Sonos amp.Advice?

I have purchased Sonos One a week ago. Connected to Spotify premium family on my iPad and iPhone 7. It worked fine, later I tried to configure Alexa and Siri, and since then neither sonos, neither spotify can connect. If I change the spotify user to one of the family members, it works both ways form the same iPhone and iPad. I have already tried to reinstall/reboot both apps, but nothing changed. From my logic there should be some settings in the family version of spotify, which blocks the connection. Sonos radio works in both cases.Any idea, what should I change? All sw are latest version.Thx for your comments.

I have a Playbar under my Sony Bravia TV, and previously set up pair of One speakers as surround L & R. They have been running well for over a year. I am running S2 app on an iPhone 11 with iOS 14.2. The surrounds have suddenly stopped producing sound whether from the TV or from streaming music set up within the app, even though they appear in the app under system settings and I can also see them connected to my router on the 2,4GHz WiFi...so they are on my WiFi network. I have tried the following: reboot of router, reboot of Playbar and the One surrounds, and to remove and re-add the surrounds in the app. During the re-adding process I can hear both surround speakers so I know they work as speakers, but it seems there is some communication issue. Anything obvious I am missing??My support diagnostic confirmation is 196722245.

We got a new smart tv and when we turned the power onto our playbar. It made a constant high pitched sound. Is there a way to fix this? 

Playbar stopped recognizing TV (Samsung Q7 QLED) remote volume signals. Was working fine for months. I tried reconfiguring TV remote in sonos app. The playbar sensor does not recognize the signal from the volume button BUT recognizes the signal when I push the power button ( I know it’s picking up the signal because of the ir light). It won’t recognize any other button besides the power button. ALSO I CAN configure a different remote without a problem (which makes me think it might be an issue with the remote and not the playbar ir sensor). I just find it so strange that the playbar can pick up the signal from the power button, but none of the other ~10 (especially considering how long it was working flawlessly)  Side note: I already changed the batteries on the remote. And my TV itself still recognizes all the remote buttons as normal.

We’ve been long time Sonos users, and have 4 Play:1s throughout the house. We originally had a Bridge to tie the SonosNet to the wired network, but since S2 came out, we ditched the bridge. Rather than getting a Boost, we had one (and now two) of the Play:1s connected via ethernet, with the two others connected via SonosNet (not standard wifi). We’ve been experiencing songs getting cut off with playing through Spotify (or sometimes even from the phone), and today we just noticed that even when grouped, not all the speakers would cut out. So I did a little digging. The players that cut out were the ones with SeriesID A101 (HW Version 1.8.3.7-1.0) and the ones that kept playing were A200 (HW Version 1.20.1.6-1.1) The network matrix has all the devices in the green, but the grid boxes are all yellow. We considered getting a Boost, but I’m not sure that will help. Any advice would be appreciated.

After upgrading my app to Sonos2 my kitchen Sonos one no longer appears in the app. It shows up in Google Home and my kids see it and can play music but it does not appear in my app.

I have a new Sonos Move and the night I received i set it up with no problem.  The following morning I realized that I had it on a different WiFi network then my 4 Play1 speakers.  I followed the process of removing it from the base holding the power button for 5 second then pushing the pair button while putting it on the base.  The light blinks the app sees it it says it is connecting.  It does not appear with the other speakers.  If I power it off it briefly appears as unnamed room offline?  I have even tried switching it to Bluetooth and that doesn’t seem it be working the light does not blink blue?  I’m very frustrated that there is not direct phone number or email to get help?

Is there any default Cisco configuration template for Sonos S2 wired and wireless setup which is  independent of Cisco device models?

It’s my first time purchasing anything from Sonos and I thought it would be best to order directly from their website, but I failed to check what delivery courrier they use in Toronto, Canada. My package was set to arrive yesterday. However, upon email notification from Purolator that my package had been delivered to my door, I sent my roommate a text to retrieve it but nothing was there. I understand that this quarantine is a trying time on delivery drivers but the doorbell was not wrung nor was there a knock at the door (I live in a not-so-safe neighborhood in the city, so I have a feeling my package was stolen from my doorstep).   I think I need to file a claim with Purolator, but I also read on the Sonos website that I technically assume responsibility if a package was stolen/lost. If anyone has had previous experience with a Sonos package being stolen, what course of action do you typically take? and what should I do given my situation? I am  unable to just purchase another speake

Hi, since the new app none of my rooms or speakers appear on the app. I have tired every option give by the FAQ’s but still nothing. Attached cable to speaks and router, reset all speaks, resent app, turn power off for an hour overnight - nothing no more options left - help! 

Hi I have have 3 units for years, but for the last year I have have issues joining two of my speakers together. I can connect both of the speakers to the other device, but not at the same time. I have reset all the units many times but always the same problem.  your help would be greatly appreciated.

​​​Network MatrixI’ve been having issues with my system for a few months now and I need some help. I’ve had my system for about 4 years now. A playbar, sub, and two play3’s in a stereo pair for surrounds, They make up a group called lounge in the living room. I have another play1 that hangs out in the kitchen called traveler. So here is the problem:When I play music, doesn’t matter where the source is coming from, it can be from my synology NAS or amazon music, or sonos radio, it will drop audio in the lounge group for 3-10 seconds. It can be every 10-20 minutes or it can be unbearable and a couple of times in the span of one song, or it can go hours without issue. But here’s the deal, Traveler NEVER drops, it’s located about 10-15 feet form the living room (in the kitchen). And when I watch movies/TV the audio is always perfect and never ever drops in the group.In my troubleshooting I got a boost. It didn’t help so I Moved my router/modem/boost out of the living room and into the base

I have 2x Play 1’s, 2x Play 3’s, 2x Play 5’s, the Sub and Playbar, so I’ve been invested since the beginning. I’ve been in a long process of moving house (over a year) and my Sonos was boxed into storage since then, everything was working swimmingly. I’ve now just got a Play 1, 3 and the bridge from the storage and was trying to set it up. First think that came up was an app update, the logo now says Sonos S1 which I’ve come to realise is the first gen speakers, fine, then it detected my speakers and said they need an update, took a while and then failed and then couldn’t see them, I exited the app came back in and it said they were already updated and then they disappeared, could no longer find any hardware. I decided to blow away my setup on the app and start a fresh, still can’t find any speakers. I read that now you can connect the speakers straight to the network and bypass the bridge, tried that and still nothing. I’ve seen someone selling a boost near by which I may go and try t

Some time over the last couple of days my Sonos Five stopped appearing in the list of available airplay devices. I running the latest iOS 14.3 and my Sonos app is up to date. I can still launch the app and play music through it, but am unable to see the Five as an available airplay device when using, for instance, BBC Sounds or Spotify. Any help with this would be greatly appreciated.

Anybody able to help with a problem with my Play 3’s, used as surrounds with a Playbar and Sub on my TV?    The Playbar is connected to the TV using optical cable, sub added and play 3’s running as left and right surrounds. The TV set up works perfectly. When I play music on the same system, from about 3 seconds to 12 seconds of each new track, the system stutters, as if it’s trying to sync all of the players. After c12 seconds, it’s settles and plays the whole track. If you skip to next track, it stutters again.   i have un-linked the Play 3’s and removed the sub. The Play bar works perfectly on its own. Add the Sub and again, they work perfectly. Both Play 3’s work perfectly on their own and also work perfectly when connected together as a stereo pair.    Bizarrely, when I group the play 3’s as a stereo pair with the playbar and the sub, they also work perfectly. But, if I reconnect the play 3’s as surrounds, the stuttering returns when I play music through the system.   i hav

Today I started hearing a crackling noise when I start playing music on my Play 5. (Sound observed when you start playing and stops a few seconds after hitting pause or stop. Sound also observed with Apple Music, Amazon Music, and Spotify). I unplugged the device which solved the issue for less than two minutes. I also reset the EQ which only fixed the crackling for a minute or two. Have had the Play 5 since 12/15/2020. First time noticing an issue. Suggestions are appreciated!

Si je reconnais que le son est de très belle qualité, je suis en revanche très déçu et mécontent de votre produit, pour ce connecter on y passe des heures, impossibilité de simplement connecter l’enceinte en bluetooth, et y envoyer n’importe qu’elle source audio, de plus mon iPhone me demande un code Airplay, que je ne parviens pas à retrouver, ne l’ayant jamais programmer, puisque je ne dispose pas de l’apple TV, ce qui ne m’intéresse pas. Donc hormis diffuser de la musique sur un système dont je n’ai pas, c’est une boite blanche d’autant plus invendable, tellement il faut transférer par désactivation. donc tout ces histoire de sécurité au niveau de se genre de produit est très lourd pour un utilisateur lambda et n’apporte rien excépté frustration et perte de temps. Pour cité d’autre marque comme Bose, ou l’association via le bluetooth est plus simple, donc votre enceinte va rejoindre le placard et son carton, voir même finir au recyclage, cela fait ultra chier pour un produit à 100 e

It worked fine for about a month then all of a sudden, boom, the phone apps no longer recognize it. Reset the phone, cleared the apps’ cache, rebooted the arc, then finally reset the arc. Nothing works. Now when I try to set up the arc again, it won’t even find it. Is this a common problem? I just bought another speaker for my boyfriend’s office. If these things are this finnicky I’ll just return it.

Keep getting message unable to play radio stations, for any station.  Subscribed to radio HD this week, which I’ll cancel because it doesn’t seem to offer any features and now none of the stations I usually listen to are available, BBC mainly.  Tried the reboot everything, no luck.  

Got a new router, now existing Sonos won’t connect. Can’t find where to change password in Sonos

Sometimes when we turn on the tv and sonos  playbase, no sound comes out. If I look in the app, the TV input isn’t selected but nothing plays when I select it. Audio In shows no signal. Other times the system works as expected with the TV and always works with music via app. If it’s not working, it fixes itself next time we turn it on. So it’s definitely an intermittent issue with the line in. I have checked the optical cable has a red light, replaced the cable, rebooted, checked TV and sonos are up to date, checked audio format in Tv so not sure what else to look for. I’ve submitted diagnostics - confirmation number: 161195062ThanksDom 

I bought my son a Sonos Beam for Christmas.  He lives in his fraternity house but all devices must connect to campus wifi - devices with an operating system like phones, laptops, etc. connect to one.  Devices without an operating system - soundbars, playstation, Alexa, etc. connect to the other.Is there any way to use the Sonos Beam for anything other than a tv soundbar without access to wifi?  There is no way his phone (iPhone) and the Beam can be set up on the same network.  They do not have ethernet in the fraternity house (old house).   Can you use Airplay 2 to stream from the phone to the Beam without wifi or does that need wifi as well?  If wifi is a must, do they need to be on the same network (my guess would be yes but I don't know)  Looks like the answer was not doable to this a couple of years ago but don't know if things have changed since then.  Trying to avoid shipping it back to sonos!

Today our Sonos stopped working and the app said a software update was required. We did the update, then the TV remote no longer worked. We re-added the remote using the process on the app. Now, the TV remote will only adjust the volume if I’m less than 6 feet away. Before the software update everything worked great. Nothing else has changed. I read some similar posts, tried unplugging the play bar, changed the batteries on the remote, cleaned the IR window. Nothing helps. Help would be appreciated.