Components and Architectural

I am longtime Sonos user with S1 at primary home and S2 at vacation home. In last week or so at primary, S1 has been a problem. I have 11 connect amps, 1 Sonos One, and one Play 3. I’ve lost most functionality on the 11amps ( lots of features on app are greyed out), and can’t use Play 3 or Sonos One. System wants me to update but then shows error 1101 or 1103. And, I don’t want to update anymore. Everything is wireless, router is Orbi with 2 Orbi satellites. I’ve tried connecting the Sonos one and play3 via Ethernet but same problem. Had two long sessions with Sonos support which didn’t solve anything. I have no interest in migrating from S1 to S2 at primary home.Any ideas? Thanks 

I got symfonisk speakers as a gift! After a lot of false starts and connection problems and a couple of factory resets, I managed to get them set up as a stereo pair in my bedroom using my iPhone. They sound great and I love them!!However now I cannot get them to connect reliably with my iPhone. I managed to get them to connect briefly and started tuning them, but then I realised it was a bit too loud for 2am and cancelled the process, and after that they wouldn’t connect again.They work mostly fine with my MacBook, either using the Sonos app or airplay. There is sometimes a long lag between pressing play on something and the sound coming out. But they seem to always play eventually.It’s frustrating because I’m holding my phone and laptop right next to each other, connected to the same network, and yet the controller on the phone just doesn’t work. I suppose I could just always use my laptop to control the speakers but it’s unusual for me to even have it in my room.I’m drawn to thinkin

Hi! I’m using connect:amp whit sub in living room!when I’m playing music the sound from connect:amp stops 5-10 seconds every 2-4 minutes. But the sound from the sub keeps playing. it doesn’t matters if I play Spotify, radio or something else, it always happens! I have checked all connections ant it seems fine. But I’ve noticed that the connect:amp get really hot sometimes, but I still have the same problem when I start it when I’ve cool it down!I have tried so many different things. Does anyone have experience the same? Or having any idea what could be wrong? 

Have 2 SONOS one SL speakers.2weeks old on wall brackets , cables buried behind plaster and newwall paper. New router 20 metres away so ethernetcablenotan option.So how I connect my brand new sonos speakers to my new wifi router?On the app systems is greyed out as is my account details.Everything else easily connected to new wifi,  problem only with these Sonos speakers

My Sonos is connected and playing music. I went to my Iphone and went to skip the current song and get the message unable to connect to Sonos. Keeps happening. 1 SONOS  is on my network and is connected 2. It continues to play music 3. WIFI is active and other things are connected and working normally 4. Switch to my tablet and works fine. Then same thing happens there. 5. Suddenly starts working again. Anyone else have this problem. Infuriating- SONOS may be destined for the scrap heap.

The app keeps loosing connection with the Sonos speakers. The problem seems well known but the solutions to fix it is not very user friendly and it’s time consuming. Are Sonos planning on fixing this? At the moment I can’t recommend anyone getting any Sonos products anymore, as most people don’t want to waste time on diagnostics, when so many products are better: just plug in and figure out the problem on the phone.  When a router works for smart Tv, fridge, watches etc etc, without any problem, it’s the Sonos software that’s the problem, not the router or the user.  

After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message. I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.

I own thousands of dollars of Sonos equipment and I have recommended, in the past, Sonos to everyone. For years my system was fabulous, the only thing I had to do when I first installed it 7(?) years ago was change the channel to get everything settled.  Since S2, it seems, my system has gone to hell in a hand basket.  Speakers drop off, I can’t play any HD stations (including the new Sonos Radio which is a useless subscription at this point. I tried Amazon HD and had the same problems as I had with Qbuz - I cancelled them since playing in HD is a terrible experience.) My Music Library went tits up in the last couple of days (songs say they aren’t encoded correctly and this is a music library I have had my Sonos connected to for years). I removed the music library and then tried to re-add it numerous times and I receive an error message that says my mac is refusing to allow Sonos to connect. I even went as far as to spend thousands more on getting a professional (same folks I bought al

I was very excited to do a recent overhaul of my home stereo system. Because of the “Works with Sonos” feature, I got a new Onkyo TX-NR696 receiver … Which is excellent … to go with a new Sonos Port. The “Works with Sonos” integration is quite impressive, and it’s works great to start playing music at the touch of a button through my iPhone.However, I’ve noticed one weird thing and I can’t find any information about it anywhere else online. The Sonos Port seems to keep bringing my Onkyo receiver out of “standby” mode. It happens all the time when I’m not streaming anything to the Port. I’ll walk into the room with the receiver, and it’s on the Sonos input. I’ll turn everyone off and make sure the Sonos Port isn’t active. And then a half an hour later it’s on again.So far, I’ve tried muting the Sonos Port … and it mysteriously unmutes itself. Right now I’m trying to clear the playlist and see if that helps.Has anyone else encountered this problem with a Sonos Port and a receiver? Have y

For some reason, I can no longer add my music folder to Sonos.I’m no “noob” having been a PC user for over 25 years and know my way around a PC, so have done this before, with no problems whatsoever.I have just tidied up my laptop, and rearranged where my music is filed, and it now resides at C:\Users\steve\Music.No matter what I do, Sonos will not accept that address when attempting to add that folder in the Music Library Settings. I have tried adding via the default My Music folder, and also typed the address in, hit next, and then allow the laptop to access that folder, nothing happens, it just hangs on the same screen, and when hitting the next button again, still no joy. I’ve also tried copying the music to another folder on the same drive, and then trying to add it that way, still no joy.I’ve also uninstalled my Sonos app, and reinstalled it, still no joy.My PC has not been reset in any way recently, so no issues with security prompts etc etc.Any ideas or help to rectify this, wo

What a disappointment… another One SL disconnecting problem  how many messages does your company need to get until you fix this issue  i couldn’t be more upset with the 1500$ I just spent and I hope people see this and don’t buy sonos 

I hardwired two Sonos speakers to my home Network powered by 3 Google Nest WiFi pucks and 3 Google WiFi pucks. They're almost all hardwired to eachother like below:Modem - Main Puck - Unmanaged 8-ports switch - remaining pucks.  For two of the remaining pucks, I also connected a Sonos speaker to the respective LAN ports.  Sonos is in "wired mode" so creating its own network.  I started having problems with the WiFi  network repeatedly loosing internet access. Google looked at diagnostics and detected a loop, rogue DHCP, and other issues.  I was thinking... Could this be caused by having Two Sonos speakers wired to the network? I now disconnected one as a test and the issues seem to be gone.  Thanks for any insights. 

HejJeg har problemer med opsætningen af min sonos one, tror egentlig at problemet ligger i appen. Jeg når næsten hele vejen igennem, og har fundet mit produkt, men da jeg så kommer til den trådløse opsætning, kan jeg ikke gå videre til tilbehørsopsætningen. Ig det vises ingen anden vej. Har prøvet at nulstille appen. Måske nogen der har nogle ideer til hvad man kan gøre?

I’ve had the Sonos system running for years. I’ve had the Move attached for a long time as well.This morning, the Move was not showing up in the app. After doing a Factory Reset and going through the Add Product process, I get the error message listed in my subject line “There was a problem setting up your Sonos Move. Our Customer Care team is ready to help”. The Move is still listed under System as Sonos Move, Not registered.I have gone through the Factory Reset process several times, with this same result.

OK so kinda new to this forum thing so here goes.Whenever we are playing music (Spotify / Soundcloud / TuneIN radio) after a few minutes the PLAY:1's that are in Surround get a few milliseconds delay from the Playbar. It sounds like i'm in an old theater and that is not what I'm looking for in my own home.Playbar is wired into a gigabit switch, Sub and two PLAY:1's are wireless.Was hoping to bypass my wifi network. To clarify, Is it possible to make the Sub and PLAY:1's wirelessly connect to the playbar instead of them connecting to my wifi router?I'm almost certain that the location of the wireless router is the issue.Wiring all speakers is not possible.  What kind of info would you guys and girls need from me to help me solve this issue. :)All help is appreciated.

I just got another speaker which I am putting in my living room with my existing speaker. The existing is named Living Room and the new one is LR 2. I am trying to pair them as Left and Right, but the app keeps offering me a different speaker in a different room to pair. What do I do?

I have 22 various Sonos speakers through my home.  I also have a 1 Gbps Internet high speed connection with a Asus AC-5300 high end router. When all 22 speakeers are plugged in and operating my speedtest performance is about 150 mbps.  Today, I shut off 8 of the Sonos speakers.  I then did a speedtest and consistently got close to 500 mbps.  I again re-plugged in the Sonos speakers and performance dropped again to 150 mbps. Can someone tell me why Sonos speakers are so chatty that they are killing my network?

Hi.I got a Connect amp with wired ceiling speaker in kitchen along with the good old dino CR200 controller. So i got this IKEA speaker to enjoy music in living room as well.I can play music in living room using ipad, but no way using CR200.My plan was to have music both in kitchen and living room or seperate, but CR200 only allows music in kitchen.Yes i know my system is guite outdated, but itgought by using living room as active on my ipad i could use CR200 but music will still only sound in kitchen.Anyone? 

My Play:5 keeps cutting out randomly. The music in the app appears to be still playing (the time carries on) and when the play:5 comes back it is at the new timeframe (not where it cut out). If I play the same music in different rooms the music only cuts out on the Play:5

My Sonos move displays in the app but does not display battery charge and won't enable status lights or touch controls. I've tried full turn of but still won't display correctly.  

I have just connected my brand new Pro-Ject Debut Carbon to a Play five. Very bad sound. Have to play almost 100% to hear anything. Any good quick fix?

Hi, Sonos Play 5 connected via LAN, another Sonos Play 5 in another room vis WLAN.Every morning Sonos system cannot be found in the network. After speakers get disconnected from power the appear in the network.  Anderl 

We've recently moved to a much larger home and with it, we've expanded our system. As we’ve expanded the Sonos app has been unstable in the grouping, playing, stopping the music.   For example, when trying to launch music everywhere, I often get errors that Sonos is unable to connect or the device is not available to try again.  When music is playing, speakers cut out.  This is so apparent when there's only 1 speaker in a room. Here's the setup 1)  Office1 and Office2: 1 Move and 1 play:1 each office2) Great Room: arc, sub g3, 2x only3) Amp general space4) Amp poolBedroom Beam Bathroom play:1 Billiards: play at, sub g2, 2xone Martini room: 2x oneSL Kitchen play:1 Dining room play:1 Foyer play:1 Network:Verizon gigabit Fios connected toNetgear Orbi wifi6 meshDisconnected apple homelit integration and Alexa integration.  I've disabled the assistants. I've tried connecting using Sonos net and via WiFi.  The arc stutters when it's hard-wired to the  Orbi satellite that is hardwired to the

Purchased a Move less than 3 weeks ago and I'm very happy with the addition to my Sonos collection, but I am not happy with the Move’s discharge of its battery when in shutdown - down to 16% after less than 2 weeks in the fully off state. Also when in standby, it wakes up unnecessarily whenever the Sonos app is opened. Any other modern battery-powered device when in shutdown (eg laptop, phone, tablet etc) will self-discharge of course, but to a much lesser extent, probably up to 10% a month, certainly not losing 84% of charge in 11 days like the Move does. It's definitely off and dead to the world (shows ‘offline’ in the app) when it is powered off (long press and chime) and when powered up from that state it takes time to reconnect to the network, which is what's expected from fully off.I have asked for a return and refund from the shop but I have been asked to submit a diagnostic by the shop in order for Sonos to determine whether it is faulty or working as designed. As I didn't see

Recently I have changes my iMac and had to re-synchronise my music with iCloud. Ever since I have done this the My Music tab within Apple Music doesn’t populate my own music anymore. I am able to listen to Radio, New and For You, however even after Reauthorise Account and deleting account My Music this still doesn’t populate.  I have called the helpdesk and they claim it has to do with issues with the iOS version I am using, a beta version. However, this is not correct, the iOS and macOS are both official released version and up to date. It has been 3 weeks now without being able to use my Sonos system to listen my personal music. By this time any synchronisation between Apple Music, iCloud and Sonos should been completed and ready for use.  Any one else seen this issues, and knowing how to resolve this?