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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,844 Topics
  • 26,953 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4844 Topics
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ZiggaZigContributor I
asked in Components and Architectural
System Error - S1 not updating

Hi there.  My sonos is not recognising my speakers. They are all showing as errors, asking me to download S1 update, however when I try to do this, the update does not work. This is occuring on 6 speakers in my setup. Any ideas on what I should do? The diagnostic I just ran is #1966086882. Thanks

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Rowena B.
3 years ago
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Paul mckContributor I
posted in Components and Architectural
sonos play 1 keeps disappeting from app

My sonos play 1 keeps disappearing from the S2 app, WiFi and router settings have not changed and have been turned off and on on many occasions, says can’t find sonos on network, turning sonos off and on does get the app to find but this is happening on a regular basis, can still play music through Spotify. Please advise

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Airgetlam
3 years ago
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Hicksd1Contributor I
asked in Components and Architectural
Insufficient Connection Speed for FLAC?

I have a NAS and a Sonos system with 15 or so components all running on SonosNet (WM:0) on Channel 1. The NAS is hardwired to my Router, as are many of the Sonos units.  The Router doesn’t provide any WiFi itself but is hard-wired to a separate dual-band mesh WiFi system running on Channel 11 on 2.4Ghz Playing MP3s from the NAS and internet sources works fine but when playing FLAC files from the NAS we often get "network connection speed insufficient to maintain playback buffer" dropouts and track skipping - even on the most frequently used Sonos units that are all hard-wired to the Router and are all showing Green on the left hand column of the Network Matrix.  I assume I should be able to play FLAC files and not just MP3 and internet sources, so any idea what is most likely causing this problem? Network Matrix 

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S
3 years ago
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nealperkinsContributor I
asked in Components and Architectural
Can Sonos 'live' without a 2.4 MHz band (only using 5.0MHz)

I’ve moved into a new building and I’m having bandwidth issues. “Supposedly” these issues may be arising from conflicts between the 2.4 and 5.0 MHz radios. I am considering asking that the 2.4MHz radio be eliminated. (This is not ‘my’ modem/router so I cannot do that myself.)My System does have a wired playbase and all the other speakers are wireless.So, can I eliminate the 2.4MHz radio without Sonos issues?Thanks!

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N
3 years ago
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Seattle12Contributor I
asked in Components and Architectural
Amazon streaming not working

Please help! We keep getting an error message that our Amazon Prime music service is streaming elsewhere and is unavailable to our Soundbar. But no one in our household is streaming Amazon at all. I’ve tried all the recommended fixes - rebooted router, Re-authorized Amazon on Sonos, deleted and restarted our Sonos and Amazon Music apps. Nothing is working!!

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Rowena B.
3 years ago
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genjokoanTrending Lyricist I
asked in Components and Architectural
Tidal Albums And Playlists On Sonos Home Shows "No selections are available"

Sonos home shows Tidal Albums and Playlists as "No selections are available".This is despite there being no issue playing Tidal having navigated via Browse → Tidal → My Collection. Having said that, browsing is still erratic with regular “Unable to browse” errors. 

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Rowena B.
3 years ago
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distant_cousinContributor I
posted in Components and Architectural
Alexa command issues with TalkRadio (UK)

I have a very specific issue with playing TalkRadio on my Sonos One - only when I ask for it via Alexa. It takes a number of attempts for it to understand me, and when it does the sound cuts in and out every two seconds - it is unlistenable.When it is trying to play like this, Alexa won’t even respond to commands to “stop” - I have to switch off the power!There is no issue if I select “Talk Radio” from the Sonos app - plays fine. Talk Radio also plays fine on my Echo Dot. This seems to be a very specific issue. Can someone please help?!

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Rowena B.
3 years ago
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paulandlouiseContributor I
asked in Components and Architectural
Checking my system for interference

I have always been able to key an IP address in that sonos gave me and that gave me a colour chart representation of how all my speakers are working - that no longer works - I’ve submitted a log - went to Twitter to tweet the support and that’s gone also - anyone any idea how I can view my system info myself ? I’ve just moved my boost hence why I was checking -Thanks 

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P
3 years ago
nifoxke
nifoxkeProdigy I
asked in Components and Architectural
Audio Cuts Out When Grouping

I’m watching TV via an Apple TV 4K on my living room 5.1 setup. Whenever I try to add another speaker in the group, the audio cuts out every few seconds. I tried changing the wireless channels to no avail. Diagnostic 1380848499. 

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Rowena B.
3 years ago
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rmaccallumContributor I
asked in Components and Architectural
2 homes, one account

Two homes, a long standing sonos system in home 1, none in home 2. Recently bought a beam to set up with new tv in home 2. Followed suggestion online as to how to try to do this using existing account so as to have same music services, playlists, etc at both places. Brought sonos One from H1 to H2. Connected it to router at H2. Controlled it with iPad and it worked as if at H1. Then added beam to existing account, which went smoothly. beam then worked perfectly with new tv, and with existing music services, playlists, etc on existing account. Success.  Until I disconnected One from router, intending to take it back to H1 later, and beam quit working. Any way around this? I know I could set up a new account at H2, but that would defeat the goal. Any suggestions would be appreciated.

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J
3 years ago
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ErachoContributor I
asked in Components and Architectural
Spectrum / Sonos communication issues

Monday morning my sonos system could not recognize my products.   I spoke with sonos and spectrum (isp) several times and it has not been resolved.    Spectrum updated firmware but my play 3’s can not be found using the sonos app.   I can see my sonos connected devices on my spectrum network though.  It’s just not communicating with the sonos app.     Spectrum support sends me to sonos and vice versa.   Anyone experiencing a similar issue?   Advice? thanks!!!

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E
3 years ago
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traildogTrending Lyricist I
asked in Components and Architectural
Current Sonos Update

I have an iPhone 6s and just downloaded the current Sonos Update that’s being pushed.  It seems as though the app is not working correctly.  I’m unable to get into the Sonos control.  The app seems to be pushing Sonos product at me instead of allowing me to control my system.  Not sure what to do.  Any thoughts?

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Rowena B.
3 years ago
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jacobscaContributor I
asked in Components and Architectural
recently updated history stopped updating

My “recently played” list  stopped updating.  I re-installed my Sonos 1 yesterday. All works ok except the history. I have done a forced shut down. Reboot the iPad. Nada.  Help?

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Rowena B.
3 years ago
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JK_Contributor II
asked in Components and Architectural
Sonos Amp's keep dropping off App

Hi guys, Wondering if someone could help. We have several Sonos Amp’s and one Sonos Port, all connected to the same app (along with a few Sonos One’s and other bits).Every so often, several of the Amps will drop off the app. Each Amp is wired to some ceiling speakers, and we can still play and control music to these directly from Apple Music for example, but we lose the ability to connect them from the Sonos app. I then spend ages dismantling the comms cabinet, taking them all out, rebooting, re-syncing etc and of course, it’s never straight forward.  It’s really exhausting. Does anyone have any idea why this might repeatedly happen, and if there’s anything I can do to get them to maintain a reliable connection to the app? I have created a Diagnostics ticket: 1224320798.  At present, the app only shows 3 connected speakers, (out of 11 if it were all working) Thanks,JK

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Rowena B.
3 years ago
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scottJordheimContributor I
asked in Components and Architectural
Crackling sound in right Sonos One

When I put my Ones in surround pairing with my Playbase, the right surround speaker has started crackling. It seems to mainly happen when playing audio from my ATV 4K, which plays through my LG C8, which is in turn connected via optical to the Playbase.  When I was using Play: 1s instead, it didn’t seem to have these issues. Have tried switching Sonos Net channels, but nothing seems to help. Have also tried pairing / unpairing the surrounds.

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Krishma M
3 years ago
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dhanselContributor I
asked in Components and Architectural
Move woke us up twice in the night

Our Move woke us up at 12:45am and again at 3am - It was in wifi mode previously and was out of its charging cradle so it “should” have been asleep. It startled us all with some type of alert noise twice in the night. Kind of like an Alexa answering tone but, not exactly like that. Hard to know since we were sound asleep. Does it have a low battery alarm sound possibly? (the battery should not have been remotely close to low based on recent use btw) Anyway, I attempted to stop it after the second time (3am) when we realized what was making the sound by turning its volume down to where the LED turns green and also putting it in its charging ring. It seemed to silence it from that point forward, however, we'd like to not have a repeat performance. Any advice? Has anyone had their Move wake up with some type of alert tone in the dead of night?

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D
3 years ago
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hthompson94Contributor I
asked in Components and Architectural
Move not going into standby

I have a Move I use in my shower.  When I’m done showering, I stop the music playback on the Move.  When I come back the next day, the Move has drained the battery.  I’ve learned to just power the Move off when I’m done now, but this apparently isn’t necessary from what I’ve read in the forum about how the Move should have a 5-day battery life when it’s inactive.  I’m definitely not seeing this.Is there some kind of setting I’m not aware of that needs to be set to enable the standby mode behavior?Any insights are appreciated.

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UKMedia
3 years ago
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FoxCalgaryContributor II
asked in Components and Architectural
How to play listen again on BBC Radio

Not being a uk resident I can’t get or use their app. Is there another way to play Listen Again shows from their website other than Air2 which keeps dropping speakers (I have 7 symfonisks)? 

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Rowena B.
3 years ago
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APatrickContributor I
asked in Components and Architectural
Is Sonos down? Two systems stopped working this morning

Both the Sonos system that I have in my home and another at an office stopped working this morning. I am unable to browse for music (Pandora) on either one. There was a message on the app that I needed to validate my email address, which I have now done. The system is still not working. Is anyone else having this issue?

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A
3 years ago
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Hans ChuaContributor I
asked in Components and Architectural
Latest update 12.1.2 issue

Just updated to latest version 12.1.2 today. Speakers connection messed up but manage to rectify after few hours. Tried playing songs through Spotify, unable to group other speakers with default speakers. Exit Spotify, tried going in Sonos S2 app to group the speakers, unable to enter the app. Sonos S1 doesn’t give me any issue at all in the past. Anybody has this issue?

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Annazel S
3 years ago
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saundecpContributor I
asked in Components and Architectural
Can't play Mp3 files on my phone - track 'is no longer available

I just got the speakers a few days ago and they're amazing BUT I can't play mp3 files on my phone or my wife's phone.  We've got a cable modem feeding an Orbi router and an Orbi satellite, and I've got the arc/OneSL 5.1 surround sound in one room and two Fives in other rooms. I've got a Galaxy A50 and my wife has a Galaxy S9+. We both just installed the Sonos app, speakers all updated when we set them up. No other devices in the house are having WiFi or internet issues. Spotify works fine, Pandora works fine, TV works fine. I tried hard to find a solution before coming here, and all I could really find was to restart the router, restart the speakers, and submit a diagnostic report.  Here's the diagnostic report: 60357767. Please let me know if there's anything else I can do to try to get these working.  Edit: Here's another diagnostic after restarting the router and the speaker in one room:1182141057. Still doesn't work.  

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Rowena B.
3 years ago
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User933635Prominent Collaborator I
asked in Components and Architectural
Annoying pop-up message in app (PC and phone) EVERY TIME

Hello Sonos.You’ve done something that’s now annoying me, a lot.  Every time I open the desktop or phone app (from cold) I get the following:  Every time I click Cancel and subsequently every time the app is opened from cold i get this annoying message. If I wanted the latest version of the app and firmware then I’d have it.  If I were to update then I’d not be able to control my system due to you stopping supporting my hardware and OS, so if I update I would then have more limited functionality that at present, so it’s both annoying and wrong.This annoying pop up has just recently appeared so I presume it’s triggered by my client connecting to your server, which recognises that my software and firmware is not the latest type.  There used to be a discrete message at the top of the app (occasionally) that went away with a single click, only to reappear very infrequently. That was annoying enough.Please stop sending this check. It’s doing nothing to endear me to your system.  As it’s jus

9
Smilja
3 years ago
Francis in SH
Francis in SHContributor II
asked in Components and Architectural
Dropouts (radio and Spotify)

Hello,I have frequent dropouts for the radio (just stops playing, sometimes it reconnects but not all the time, not only TuneIn but also Radioplayer) and Spotify (the playlist would stop and hitting play again, it would start again at the first song played so I would need to listen to the same songs again).I’ve reset my router and wifi several times to no avail for the past 5 days. I have not installed any new devices since then. I currently have 5 Pay:1, 1 Play:3 and 1 Subwoofer linked to the Play:3. I also use Orbi with 2 satellites. I submitted a diagnostic with number 1429751715.Many thanks for looking into it,Best regards,Francis  

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Rowena B.
3 years ago
3
30000monkeysTrending Lyricist I
asked in Components and Architectural
Spotify is not supported on this device - Alexa not working.

Hello all,I have 3 Sonos One devices and a Sonos Beam and as of three days ago, they have all stopped playing music on Spotify via Alexa. All 3 devices respond with: Spotify is not supported on this device. I can play Spotify via the Spotify App and the Sonos app, just not via Alexa. I can also play Spotify on Echo devices via Alexa. The issue seems to be localized to Spotify + Alexa + Sonos.I’ve done the requisite disabling/enabling of the Spotify skill and checked the Sonos app for updates, but no luck. What else can I do?

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A
3 years ago
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peter.bartholomeus.euContributor I
asked in Components and Architectural
Windows app no longer working

since this morning our sonos s2 controller is not working any more on pc and Iphone.  What is the problem?

4
C
3 years ago
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