Hi @Freestyler0890.

Welcome to the Sonos community and thanks for reaching out to us. I understand that the Sonos Move did not meet your expectation based on it’s performance on Bluetooth mode.

I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or for a possible product replacement. 

Please let us know how it goes.

Please let me know if you still have further questions or concerns and keep me posted on this.

Thanks,

Ok it turned out to be a software update on my phone that I hadn’t noticed, it works fine now. Thanks for the reply

Hi @Freestyler0890.

Thanks for the update and for the immediate response. 

Thanks for sharing what was done to help fix the issue so other members of the community who might have the same issue as yours may find this topic handy. Since the solution was about the software update on your mobile device, we can only speculate that your Sonos system might be more up-to-date than the mobile device and updating the software of your mobile device fixed the issue. I’m glad that everything is now working and I do hope you continue to love and enjoy your Sonos.

Please feel free to reach out or create a topic if you have any other issues or concerns. Here in the community, Everybody is welcome.

Thanks.