spotify keeps losing connection and skipping tracks

  • 27 December 2020
  • 5 replies
  • 216 views
M

I’m having issues and the system is largely useless 

it used to work fine in multiple rooms but now I keep getting the “connection to Spotify lost” and tracks are skipping or just not playing.

ive checked for updates and reset/reinstalled all 7 speakers 

please help

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5 replies

C

Interruptions/instability may be caused by wifi interference. There are some suggestions here and also information about interference.

Also, a system refresh may help: power off all Sonos, restart router and wait until it is full back, then power on Sonos one at a time.

M

Thanks 

Done that… still no joy 

C

If you have ruled out interference, submit a diagnostic and post the diagnostic number here for Sonos staff to look into, or call Sonos Support to discuss the diagnostic.

M

Thanks 

done 127941114

M

Do I need to wait for a representative to contact me?

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