Components and Architectural

Just purchased a second Sonos One to create surround sound.  Plugged in and powered on.  At end of the process to connect, it stated it needed a software update.  At end of update, it had an error message that mentioned unit did not update and to unplug.  I unplugged let it sit for about 10 min and plugged back in.  Unit will not power up.  Have tried multiple outlets.  Plug is secure.  Anyone else experience this?

I cant add the sonos beam to my Network. I have a new router so i had to install a new Network and the play 1 was not a problem to add, but the sonos beam cant be added!! When trying to connect the beam the app finds it and starts to ”prepare” but then loses the conncetion. I have tried it several times but with the same results. All devices (iOS) is updated, i have tried with wire, i have tried everything that the sonos ”help page” tell me to do but nothing works!! What do I do???

So a couple of weeks ago I changed he name of my PC to remove confusion with another one running in the house.  Sonos and my music was stored on the machine I changed names on, and now when I try to play music Sonos tells me it can’t find the server and quotes the previous computer name….I suspect it has to do with that computer name change. How do I sort this, please? Cheers

Having intermittent issues for the last month or so.  System includes a connect amp and wired speakers. I launch Sirius app and will get message: unable to connect. After a few tries it works, but super inconsistent. Same thing happens with Pandora.  anyone else having this issue?  Thoughts on how to troubleshoot?

I had a dock that I was using just to charge my old iPod and I removed it before I switched over to S2.  I see that it has now reappeared on in my system on the webpage, not on the app. I cannot remove it and my thought is that this is what may be causing my system’s problems. Can someone please remove it for me?  I have unplugged the dock totally and I am using a regular charger cord.

Hi, I went from never having issues with playback reliability to either A) pausing and restarting a few seconds later every few minutes or B) giving an error message (it varies but usually about playback starting elsewhere) and just stopping.  This never used to happen, but issues started around the time I upgraded my WiFi to Eero and switched my primary streaming service from Google Play to Spotify. 

Ok, I’ve checked several threads and spent 2-3 days on my issue.  Hopefully someone smart out there can help!  How about this one:  I connected my new AMP to my Orbi Wifi and everything was great.  Then when I connected a new Five speaker, that worked well.  However, the speakers connected to the AMP no longer have vocals on the music (only background music, which sounds fine).   I have troubleshot everything… the speakers, the AMP (Sonos gave up and sent me a new one but the issue persisted), and I even swapped out using my Verizon router and connected straight though the Orbi.  Worth noting I also have an Orbi extender.    I can see that the Amp is on 2.4G, and the Five is on 5G, and Sonos reps think that could be an issue.  But there seems to be no way to correct that. Any suggestions at all are welcome, and I am looking for a holiday miracle!

MANY of us are having problems using powerline adapters with SONOS. This is not an unfixable problem, so when will it be full-on addressed? Sonos did not (and actually seems unwilling to) address their ongoing ethernet-setup issue. The needs for most of us to make SONOS work over ethernet powerline adapters are two fold:(1) Many of us use ethernet to connect our SONOS speakers; sometimes for performance issues with our wifi, and others recognize that their wifi radiation is worse than a Chernobyl cancer zone. No matter which, after spending dozens of hours on the phone with about a dozen SONOS tech’s, no one has  been able to solve the issue. If we want to turn off SONOS dangerous radiation, then we need to use ethernet. (2) Who wants wires running all over the place through their house or apartment? Duh. After hours with SONOS techies, I ‘get’ the problem: ¾ of powerline adapter issues relate to the fact that many/all/most powerline ethernet adapters generate new IP’s for each/every c

Hi all, If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted. Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219 Still having problems? Grab a diagnostic and add it to your reply. Sonos Controller App for iOS or Android From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics. Sonos Desktop Controller App for Mac or PC Select Submit Diagnostics from the Help menu.

Hi all, I updated a while ago for S2 app for Android and since then I have following issue: Volume bar is too sensitive in a way that when I have all devices set for 0 (minimum) the next step (one tap for the the control) to increase the volume is already too loud. This makes controlling the volume really problematic as not able to listen Sonos with low volume at all! I tried to change the from each device the volume setting down to 30% etc. but it doesnt solve the issue.Please see attached pic which gives first sounds after off setting, where sound (rooms 30%, playbar 60% sound volume). If I go one step down, no sound at all and higher, already “loud”. Previous S1 controller would give identical sound bars much more to the right giving more space to set the volume either direction. 

Since I am no longer able to stream my music from my phone, I have tried to do it from my laptop, running Windows 10, fully updated.  However, when I try to do this, the app on my laptop asks to start updating the software on Sonos, then tells me that the update has failed and that there is something wrong.  How this company stays in business is a mystery to me.  Streaming music over the network is dumb when bluetooth is simpler and doesn’t depend on a router.  I’m not ready to give it away and buy a BOSE.  

Hi i have constantly cracking noise in my sonos play 5 after I cange network at home (to better router) what can be the problem ? SonosOne are working great but not the big play 5   diagnostic number: 903182096

Starting situationPlay:3 and One grouped, playing music. Play:3 is connected to the network through ethernet cable, One through 2.4Ghz wireless.ActionStopped music, unplugged One.ProblemWhen plugging One back in, it directly shows up as grouped with the same Play:3 as before unplugging. The One does not play any music but the Play:3 does. When trying to ungroup, the app briefly 'thinks' and then gives an error. Unable to connect with device. Try again later.Other infoPlay:3 works as it should, both with and without being grouped with the One.Tried power cycling devices, as well as the router.Diagnostic info has been supplied:  980145175.

Playbar will randomly start playing. No alarms set. Happens at all hours of the day. Captured a diagnostic just for third time this morning.   

I have 4 Connect:Amps that I’ve set up in a Wired setup (one amp has a hard wired ethernet cable).I continually get dropouts on the Connect:Amps when using Spotify This happens both from within the spotify app and the sonos app.  I do not get dropouts on the 3 Play:1 speakers I have.I’ve tried connecting different Amps to the ethernet, switching to full wireless mode, and still get the audio drops.I have a very fast router, clocking 400Mbps routinely via wireless near the amps, and even faster when wired.Anyone have suggestions on how to keep the drops from happening?  

I have been using Sonos One since 6 months without any problem. I started have a problem 2 weeks ago when I moved to a new flat and had to reset all the settings. I configured the device from the scratch and all looking good in terms of configuration. I use Spotify as a music service, I play music from my iPhone and send it to the device via Airplay. The problem is when I play a song after a while the device doesn’t seem to playing that song because I don’t hear anything however when I check the Spotify I see that actually the song is being played, and after like 10 seconds I start to hear the song again. So as a result I am experiencing some voice cut during the play.The router is located in the next room (almost same distance that I had in my old flat) and the device has a good coverage of WiFi signal. I use my iPhone, iPad, Macbook and smart TV in the same room, even far from the router and I don’t see any problem. I bought a WiFi repeater and put it almost next to the Sonos one and

Our Sonos Move sounds like it’s shoved in the back of a closet and covered in clothes. There is no depth to the sound anymore. The rest of the system sounds fine. Help. 

Hiya I have a Play 1, 3, 5 (first gen) have updated controller to Sonos 2 and now my Play5 won’t link up.How can I undo this so I can carry on using S1 controller and all my speakers will work together? 

HiIf anyone can help...I have used Spotify for a couple of years.Just bought a Sonos One SL and downloaded the Sonos App.I transferred my Spotify stuff into the Sonos App.. This includes a couple of my own playlists.When I press ‘play’ or ‘shuffle’ to access my playlists, a message comes up, ‘Unable to add songs to the Queue’. Therefore, I am not able to listen to my playlists!Does anyone know what I can do about this? It seems a strange problem. Thanks for your time.D

Just this year, My Play 1 has started to interrupt songs.  I am using it wirelessly, on Holiday FM radio channel.  This has never happened before.  I’ve checked my download speed and it is 5 mpbs.  But the speed has never been a problem in the past.  I am now ready to sell it for 25 $ and buy a BOSE. Nabil

My Sonos Connect (gen 1) has been disconnecting after 15-20 minutes of use, and gives the unable to connect to Sonos error. This has been happening off and on for the last few months. Any suggestions on how to fix? The diagnostics number is 81727249. 

Went from my old iPhone 7 to a Samsung S20+ 5G. Recently found that I cannot connect to Deezer, Amazon or Spotify on the Sonos app, has anyone else experienced this? iPhone still works fine

Hello, I hope someone can help. I have a Sonos Arc and two Sonos ones in my living room, which are all connected to make a surround sound system. Recently our wifi router was upgraded. When I reconnected  only the arc connected to the wifi network. The Arc now has 3 dots, but the two speakers have a solid white line and no sound. I just can't seem to find a way to connect the speakers. Apologies to all if the answers is blinding obvious.

My music stops playing on Sonos speakers and reverts back to the Line-In on the Play 5. It’s completely random. Sometimes it won’t do it for hours, sometimes it does it every song.Sonos is convinced it’s wireless interference. I suggested what I think is the problem but they did not think it was the case.This issue is present in multiple streaming services from multiple devices. I have removed the Wi-Fi pods from my home. Issue is still present. I have cabled one speaker with ethernet and the rest joined the SonosNet (which I won’t be able to do regularly due to the nature of my home). The issue is still present. I have a record player connected to a pre-amp which is connected to the Play 5. How is it possible that the preamp is triggering the Play 5 to think it should use Line-In, thus - stopping the streaming service from playing music? Even though nothing is playing on the turntable? Unplugging the pre-amp appears to have fixed the issue. Turning off Autoplay but leaving it powered

I’m trying to figure out how to connect two play fives gen 1, without internet. I just want to use these with an aux cable. Can I connect the two to play stereo? Or just play both with a headphone adapter?