Need Sonos to Remove a Dock That Has Shown Up In My System

  • 24 December 2020
  • 1 reply

Userlevel 2

I had a dock that I was using just to charge my old iPod and I removed it before I switched over to S2.  I see that it has now reappeared on in my system on the webpage, not on the app. I cannot remove it and my thought is that this is what may be causing my system’s problems. Can someone please remove it for me?  I have unplugged the dock totally and I am using a regular charger cord.

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1 reply

That dock is no longer recognized by the Sonos software. The web page you’re looking at is basically a list of all devices you’ve registered with Sonos since becoming a customer, and not a list of active devices.