Amazon Alexa and Sonos

Im wandering if anyone can help.   I have Alexa fully setup on my beam and ive got Apple Music added as a service in the alexa app (it shows a green ‘linked’ under settings). Its set as the default for both music and stations. Obviously, Apple Music has been added as a service in the sonos app as well.   Normally things work fine and i can say “Alexa play xyz” and it will beginning playing from Apple Music. However, very regularly and out of the blue it will just start playing from Amazon music or one of my other music services thats been added in the alexa app. I double check and Apple music is still set as default and whats weird is if i say specifically “play xyz on Apple music” then it will work.    Normally some combo of unlinking Apple music in Alexa and re-adding solves the issue but its happened today and nothing will resolve the problem. Also, its definitely not the case that im listening to obscure songs that Alexa cant find easily. Asking Alexa to play the number one album w

I’m having issues with the flash/news briefing in Alexa. I ask it to play the news, which works but if I ask it to stop, it won’t. Music stops, podcasts stop, radio stations stop but voice commands for news briefings won’t work. I have to physically  stop it in the app or touch the play/pause button on the speaker.  I have tried disabling/enabling the Sonos skill but this hasn’t fixed it. Any help would be appreciated.

My new Sonos Move arrived this morning. It's set up and playing music from the Sonos App however, Alexa Voice Control isn't working. Microphone on Sonos Move is on (light on), speaker has been discovered by the Alexa App, and I've disabled and re-enabled the Alexa Sonos Skill. Still not responding to voice control.

I recently bought the LG SL10Yg Soundbar and a Sonos connect. I already have two Sonos ones and a Sonos move I use throughout my house for my music. I was wondering if/how I would be able to connect my soundbar via the Sonos connect so I can play music through all of my sonos speakers and LG soundbar in order to create a whole home audio system that I could control through the sonos app or the alexa app.    

Hey Guys, I recently got the Sonos One Gen 2, and have finished setting it all up. However whenever I go to the Services & Voice settings in the Sonos App S2, it keeps asking me to enable the Sonos Skill, even though I already have. When I go to press on it and it takes me to the Alexa it says I have already enabled it. I'm just wondering if this is a bug or if I have missed something setting it up. Thanks guys.

Hi there - I’ve got a Sonos Play 1 which we use with Alexa (and Spotify music).    For a while I’ve had problems with the Spotify app or YouTube recognising/connecting to the Sonos speaker, which is put down to WiFi issues. Similarly, Alexa often won’t play Spotify tracks - despite repeating the name back... I’ve tried disabling and enabling Spotify - but that hasn’t changed things. When I go on the Sonos app I can play Spotify perfectly through it. So it’s odd that WiFi would be the issue.    if anyone has had a similar experience or knows what this might be I’d be grateful for any tips..            

I’ve recently upgraded to the S2 app. Using the original Sonos app I had issues every now and again e.g. silence from Alexa when making requests. To fix I would unlink everything and start again. This always worked. Using the new S2 app, I’ve just tried to unlink and start again for the first time as Alexa responded with silence when I asked it to play a song. When I try to link the Sonos skill to the Alexa app it says unable to link Sonos at this time, please try again later. This is infuriating. The money these speakers cost and the size of the companies involved i.e. Amazon, you would think more time would be invested in R&D before rolling out a buggy product/service. Can anyone please suggest a fix?   I’ve already unlinked Alexa, Spotify and the speaker system from S2 app and reset the app (though when I re-open the app after a reset it does auto-find the speaker system on my network). I’ve unlinked the Sonos and Spotify skills from the Alexa app. I’ve logged out of everyt

Sonos hive, seeing if anyone else is seeing this issue. I upgraded to S2 and did a full redetect of every device in my Sonos system. All are compatible with S2 and all upgraded successful. Alexa detected my SonosOne and picked up all my devices. So far so good.  My SonosOne was not showing the mic active. I figured out this was due to the voice service not being set right. I went through pass after pass of trying to get it working only to be stopped by the dreaded error that sonos could not make the amazon account "There is a problem adding Alexa." I have tried multiple speakers alexa enabled sonos speakers; same issue. I have also ripped out the sonos skill and put it back to no avail. It all worked under S1 software. And all the Alexa-Sonos groups and play services work. So this is limited to just voice services. What is interesting is I CAN successfully add the Google Assistant service without issue. So I  thinking this is a compatibility issue with S2 and Alexa. Anyone else see

I have figured out how to turn off the Alexa “wake” tone, but now I have a tone that plays after Alexa responds to a request.  I have not been able to find anywhere in either the S2 app or the Alexa app.  Does anyone know how that is controlled?

Hi. Newbie here. I just bought a 2nd Gen Sonus One and I'm SOOOOOO disappointed. The sound is superb for such a small piece of kit but… the insanely high volume of Alexa's voice in relation to music means we simply can't bear to use Alexa at all, so we're just using the One as a mini speaker with no smart functionality.  What a waste.   I can see this is a problem for many people on here: if you turn the volume down so Alexa's voice isn't shaking the walls, then your music/content is inaudible. And if you play your music at an average volume, then Alexa can be heard at the end of the road!   It's so obvious that you should be able to control the level of Alexa’s (or Google Assistant's) voice seperately from the level of your music. But no.   I read an old post on here saying that new firmware in “May/June" would address this. June is nearly over… Does anyone have any info?   Thanks for any help.            

Hi everyone, I’m sure this question has been asked lots of times but I can’t seem to find a definitive answer. Can you use Alexa via another device (i.e. smartphone) to control Sonos speakers that don’t have integrated Alexa functionality? For example, suppose someone had this setup: 2x Sonos One in the kitchen 1x Sonos Five in the living room 1x Sonos One SL in the bedroom Only two of those four speakers have Alexa built-in (the Ones in the kitchen). However, if you happened to be in the kitchen, could you say something along the lines of “Alexa, play Spotify in the bedroom?” or would that not work as the bedroom speaker doesn’t have Alexa built-in? If it does work, would that then mean that a smartphone could also be used to action voice commands? For example, if the person was in the living room, could they use the Alexa app on their phone to say ‘Alexa, play Spotify in the living room?’ In fact, if that is possible, could you not just use the assistant on the smartphone? Cou

If I buy a Sonos one in the US will it and the Alexa functionality work in South Africa

Just bought a Sonos Move - arrived yesterday, followed the instructions and set up the device without any major problems. Downloaded the Sonos app (version 2) then downloaded the Amazon Alexa App. Set up TuneIn, set up Voice Control and before you know it I was playing music from the MOVE without any problems - took it into the garden 50 yards from the house (wall is solid stone) but no issues picking up WIfi - really impressive However…… Since I bought the device in France and live in France the device is set up in French so Alexa responds in French, but the setup said I would be able to change the language in the Sonos App. So, I looked up question in the community - followed the instructions but came unstuck because the app does not give me a language option. I then tried to change the language in Alexa and I get the same problem - I cannot change the language. I have looked up several videos on Youtube but I cannot find the screens they refer to - both for Sonos and Alexa - NO LAN

I have had several Alexa routines on my Sonos One that I have been using for well over a year.  Yes, Alexa would say “audio routines on this device are not supported” but it would go ahead and run them anyway.  Yesterday (Monday May 4) after the error message, the routines stopped working altogether.    When I went into the Alexa App on my phone, I tried to run the Routine manually with the play button, but the list of devices did not include any of my Sonos One speakers (only the Amazon ones).  Wondering if the Sonos speakers disconnected, I went to the list of Alexa devices and my Sonos ones were still there.    thr fact this happened on a Monday makes me wonder if Amazon changed a policy that prevents users from running routines rather than just preventing them.   Anybody else have this issue?

I just installed my new Sonos Arc on my older Samsung TV via the optical cable (only option as there is NO HDMI-ARC on this older TV).    I have other Sonos Ones in the house with Aiexa already and they work fine.  During the Sonos install of the Beam, is stated that it linked with Alexa.    The Alexa function does not work at all on the Arc.  The iight for the microphone is not on.  The Arc does not respond at all to Alexa commands.  How do I debug / fix this?   I expected I would have normal Alexa functions (ask weather, or news) and be able to control the Arc Volume with Alexa as I do on the Sonos Ones.  Please advise - Thanks!

I just set up a pair of new Sonos Five (2020) and updated the app to S2. Everything went smoothly. Then I went to add Alexa via the app, got into the Alexa app on an Ipad, it discovered the Sonos and added them fine but when I try to use it, nothing happens. I still can control the Sonos via separate Amazon echo device but not directly via built in Alexa. I tried to delete and rediscover method but it did not help. Is it the S2 app problem, Sonos skill for Amazon outdated or do I need to try something else? Thanks.

Can someone explain to me how I play the BBC Sounds app on an iPhone through a pair of Sonos One speakers?

I have multiple devices from multiple manufacturers that support the Amazon Alexa Drop In feature, will the Sonos One be getting this feature soon?

I was very excited to receive my new Sonos Arc yesterday, it is my 1st Sonos product!  The unpack and install was effortless.  The sound quality was amazing when listening to music and also produced outstanding surround effects with a dolby atmos rated movie. However, my proud purchase quickly turned sour when I was unable to integrate the arc with my existing Alexa speaker group. I read a few articles prior to purchasing the arc that ultimately misled me as they all stated the arc would integrate with Alexa groups, which is true - it does integrate with groups but it doesnt integrate with “speaker" groups! Has anyone else run into this issue with either the arc or other sonos product?  If so, is there a known work around? Any help would be greatly appreciated as I do not want to return this product but would be forced to do so if it cannot work with the rest of my speaker group. Regards, Chris    

I have 2 Sonos One's and use Alexa to access/play Spotify, I have now upgraded Spotify to a family account so we can have our own profiles. How do I get Alexa to switch between Spotify profiles?    I have been searching for days and have got nowhere... Any help would be very appreciated.

In the last two weeks or so, my Sonos One does this thing where I’ll ask it via Alexa to play a song and it will play whichever song I was listening to prior.   For example, if I listened to “Halo” by Beyoncé five minutes ago and then I say “Alexa, play ‘Perfect’ by Ed Sheeran,” it will start playing “Halo.” Per another person’s question I saw on here, I’ve disabled Alexa in my Sonos app, deregistered my Sonos in my Alexa app, signed out of all Amazon apps on my phone, and then reenabled Alexa voice services on my Sonos, reregistered my Sonos in my Alexa app, etc. and it’s still acting up. Any tips?

My Sonos beam will turn off the TV but won't turn it back on again. It's a hisense smart TV. All other functions turn up sound or down etc are ok.

Hi, The Global radio stations have stopped playing on my Sonos 1 when I ask Alexa.  Through either Global player or Tunein.  Radio 1 fine.   I have disabled skills in Sonos app and Alexa app and still not working.   does anyone have any ideas please?  Save my tired fingers from doing it via the Sonos app ;-)   thanks nick 

I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.

Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.