Having a persistent issue (despite troubleshooting) with Spotify + Sonos. I started experiencing the issue wherein using a voice command to my Sonos One or Beam resulted in Alexa acknowledging the command correctly but then not playing the music (for example “play some jazz”, Alexa responds “Playing Jazz”, but then silence...). Interestingly, while this happens with Spotify (my default music source), when I ask for a radio station (which is streamed by iHeartRadio), it has always worked perfectly without a single exception.
I followed the pinned article’s troubleshooting instructions last night (used Amazon web interface to deregister all speakers, removed voice assistant in Sonos app, then re-added it, etc), and this did solve the problem...but only temporarily. This morning only 12 hours later, I again asked to play music, and again Alexa responded as expected, but music did not start.
This seems to be a persistent bug; anything that can be done / are others experiencing this? I don’t think it’s reasonable to expect users to continually de-register and re-register speakers.
FWIW - all speakers + controller apps using latest software