I used to be able to listen to Beat 106 Scotland via Alexa on my Sonos devices but now none of them work. The service is enabled through Amazon Alexa.
When in the Sonos app, I receive this error
Unable to play ‘listen.m3u’ - the song is not encoded correctly.
I have tried adding the radio station through Tune In by adding the URL but it still doesn’t work.
Hope someone can help or shed some light as to why it no longer works.
Hi
I'd like to ask some questions to isolate the issue so we can create a path towards resolution.
Do you use your Amazon account in another home or location?
Are you getting an error when you asked Alexa to play music?
When you ask Alexa about time and the weather, did she respond correctly?
Let me suggest the following steps to see if this would work for you. I know that you have performed the troubleshooting below, it would be best to follow it step by step.
If you're still having the same issue after checking the steps above, I recommend contacting our Sonos Customer Care support to remotely connect to your device to further assist you with this and to provide the best option for you.
Please feel free to reach out in the future if you have any other questions.
You're always welcome here.
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