Amazon Alexa and Sonos

Hello, i have a Sonos Beam with Amazon Alexa and i have a problem that my girlfriend has to say “Alexa” four-times etc to get recognized. I dont think that she says it wrong, it seems that Alexa just not recognized her voice? Is it possible? I wanted to create voice profiles for me and her but on Beam it is not working, neither on iPhone or iPad through Alexa App.Can you tell me what we are doing wrong? 

Just wondering whether there’s any advancement / tricks / hacks (I’m pretty computer savvy) for getting Sonos to play music from the local library via a voice assistant…. I know that if I already have items queued that it can play that you. That’s not what I’m after. I want to be able to say, “Alexa, play Michael Jackson on Sonos!” and it’ll play any Michael Jackson tracks in my local music library. Any ideas….? Thanks

How do I disable the mic on the Sonos Arc.  I do not want to allow it to ever listen to me or anything.  Specific instructions please.  Thanks so much!

HiI'm having a series of issues with radio streaming on Sonos One when using the Alexa voice integration. Via Sonos app it is seamless.In all scenarios I have done the basics (disabled and enabled the skills, I've even factory reset the Sonos, removed Alexa integration, relinked amazon accounts etc...)Firstly, iheartradio just plain doesn't work. Ie skill is enabled but if I ask Alexa to play something on iheartradio then nothing happens.Secondly, if using radio app as the default it now works, but if I leave the radio running for a period of time (I haven't tested, but let's say at least an hour) I can't stop the music via Alexa anymore (ie "Alexa, stop music" doesn't work. I now have to go into Sonos app and stop it.I appreciate there are know issues all over the place. But has anyone who has experienced these type of issues found a seamless way to stream (and stop streaming!) Radio that works 99% of the time using Alexa on Sonos One?Thank

Hello Everyone I just purchased Sonos beam and trying to set it up with my LG smart tv. It working fine with tv but built in Amazon Alexa responds to my question but doesn’t play anything. I tried to disable and enable skills in Alexa app but no luck. Please help me. Thank you 

Just had this message from Napster although I am in the UK so not really useful to me. We are excited to announce the Napster support Amazon Alexa device in the US.In the last few months, we have been tirelessly working to improve our product to support Alexa and we believe that Napster app will help you enjoy your music experience..You can now use Alexa voice commands to access your Napster service to play artists, songs, albums, stations, or playlists.You can link Amazon Alexa application on your Smartphone and select Napster as the default or preferred music service.You can download our app directly from the App Store and Google play.To set up Napster for Alexa, please visit the below web site and follow the instructions.https://help.napster.com/hc/en-us/articles/360019438811-Napster-on-AlexaP

I have a Sonos Arc which is connected to LG TV and Amazon Alexa. It wakes at random, mostly when somebody is speaking but not using the word “Alexa”.  My Echo Dot devices only respond to the word “Alexa”.  Also, when awakening Sonos Arc emits a loud tone which is disruptive and annoying when I am watching/listening to the TV.Firstly, how do I eliminate the random waking? Secondly, how do I eliminate or reduce the volume of the waking tone?

Hello,I have a Play:1 without Alexa. Will an Echo Dot still connect with and control my play:1?

Hello,    I just purchased my first Sonos with Integrated Alexa. I am hoping there is a way to make the Alexa Voice a different volume then the Speaker. So far I cannot find a post that helps here. The annoyance is if the speakers are at Vol 2 and you ask Alexa  Question you can barley hear the reply and if you ask it to volume 10 then the system blows you out of the room. Appreciate any help here.  ThanksTom

Recently, my volume has started increasing by 10 steps when issuing the Alexa command “volume up” it used to be something like 2-3 steps but I can’t seem to find a spot to adjust the increments. Absolutely maddening.

At the weekend, Sonos updated and since then Alexa has stopped playing Apple Music.If you ask her to play something, she will state what you have asked for and then you wait for her to play it and nothing happens.  Alexa is performing all other tasks through the internet however she will not play Apple Music through Alexa - this is however working when you select it through the Sonos app just not voice controlled.I have tried disabling the skill and re-enabling it and also unplugging the Sonos, signing out of everything and re-adding it - nothing is working.Anyone else had this issue since the weekend and know how to fix it please as the whole reason I upgraded the Sonos was so we could use Alexa with it.Many thanks

Wishful thinking I’m sure but am hoping there’s some way to have the Arc display song info etc.as the Echo Show does?Seems a natural since it’s always connected to a screen. Carl

I have a no. of Amazon echos and a no. of Sonos speakers and want to control my sonos. If I say 'play radio 2' it's fine on the Echo. If I say ' play radio 2 on "name of my sonos speaker", it plays BBC Radio Cymru 2. If I say play Radio 2, it sometimes just beeps or sometimes plays random station I’ve never heard of, Was fine when BBC was on Tune-In, but not since BBC sounds and fine with the likes of Virgin radio etc.Nothing to to with groups and prefered speaker as this is for music only and works fineCan you suggest a fix?  Thanks  

My Move and a Sonos One in a bedroom are refusing to play or stop Spotify since upgrading. I have removed and re-added Spotify in Alexa skills and as a service  in the  Sonos App.

I’ve spent hours on this now.I have an alexa-enabled sonos one and from there I can command different rooms (I have a One in the kitchen, a One in a kid’s room, a Play3 in the dining room, Play5+sub in living room and a Play1 in bedroom) to play music, but once I ask for a song to be played everywhere - and it indeed does play everywhere - I cannot get Alexa to go back to controlling just one room (even though it replies to say it is). The only way around it is to open the sonos controllers and ungroup the speakers. In fact, I think once there has been any grouping (lets say I grouped two rooms in the controller) I cannot get control over one of those rooms on a individual basis again.Any advice would be very gratefully received.ThanksJededit: It seems I can break grouping as long I stop the music playing in that group and then go to command one of the speakers i.e. I cannot split the group up when it is playing music.edit: the above edit se

I have a problem with Alexa enabled Sonos speakers: Beam and 1s. It used to work but now if I say Alexa, play xxx, the speaker says playing xxx but doesn't. I can play the same things from the Sonos app. I don't even know whether the problem is with Sonos or Alexa!

Hi, I need some help, or maybe some clarification.  I’ll explain what I’d like to do or trying to do and hopefully someone more knowledgeable can tell me how to achieve what i’m after or whether it’s even possible.  In 2020 with the year we’ve had I believe anything is possible, even cross-brand multi-room :) I have purchased two Sonos One speakers for the house, already in the house I have the latest Amazon Echo Plus and Echo Spot.  Let’s forget about the Echo Spot, that’s lame.  What I would like to do is have the two Sonos One’s and the Echo in one multi-room playing Spotify all at the same time.  I’ve tried in the Amazon App and i’ve tried in the Sonos App and I can’t figure out how to do it.  I can create a group of Echo’s and a seperate group of Sonos One’s but not together.  Surely this is possible to do?  Secondly to this, I would also like to know if it is possible to have the two Sonos One’s and the speakers connected to my iMac in one mu

The timer volume on my Sonos One appears only to be linked to the Sonos music volume and is set way too quiet. I’ve just bought it to replace an Amazon Echo in the kitchen and use the timer all the time. Is there a way to adjust it to a fixed loud volume?

SummaryI currently give two commands through my Sonos One to alexafirst one is "Alexa turn on plug stereo" which activates a smart plug and turns on the electricity to my stereo and Sonos connectThe second is " Alexa play mozart on stereo" at which the Sonos/Alexa app turns on some Mozart.I would like to have just one command "Alexa, play Mozart" which would combine the above two and turn on the electricity and then play the music.Is this doable, and , if so, what are the command?thanks

HiI have an Echo Dot 3rd Gen and Sonos Speaker in most rooms and I have Alexa groups setup to use Sonos as the default speaker.I have used this with no problems for months with Spotify, Audible and Stitcher all playing by default through Sonos when started via voice control from the Echo Dot.Now, as of a few days ago, only Spotify plays through the default speaker - Audible and Stitcher play on the Echo Dot. If I specifically ask Alexa to play Audible and Stitcher on a Sonos speaker, they do.I have re-authorised Spotify, Audible and Stitcher in the Sonos App.Has anyone else experienced this?Any suggestions?ThanksTim

I have a Sonos One in most rooms and Beam+Sub in the living room.Is it possible to have reminders sound on nominated or all speakers?If I set a reminder at 10 in the morning for 6 in the evening, who knows which room I'll be in at the time? However, the reminder only seems to play on the speaker where the reminder was set.

I have used the MyPod app skill for Alexa for years, and it’s been great for playing my personal music playlists off of Google Drive. I recently got a Beam and when I try to play through it using the Alexa MyPod skill, it plays one song then keeps repeating the same song. It won’t advance to the next unless I say “next”. Then it will play a different song over and over. Anyone else had this issue who uses MyPod, and got it resolved? The developer seems to think it’s a Sonos/Alexa integration issue.

So I just bought a play bar yesterday and have ordered the Sonos one back speakers. my question is I already have quite a few Alexa echo devices throughout my house. when I receive my new speakers will I be able to play them with my other Alexa devices? so can I play the same music at the same time?

Acabo de comprar un Sonos play1 y al intentarlo conectar al echo dot (Alexa) no deja por qué el skill tiene restricción para Colombia , existe alguna solución ? Precisamente lo compre para poder ir integrando el sonido de casa y manejarlo por voz. Espero exista una solución o se pueda dar acceso al skill en Colombia muy pronto .

Just subscribed to Apple Music Family.  Daughter has a Play 1 in her room, and an Echo Dot. She has added her Apple Music profile to our Sonos account. But Alexa won’t play any of her playlists, it just picks something it things will suffice. It will play my playlists on her Sonos just fine, but not her playlists. Not sure what to do?