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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,246 Topics
  • 24,886 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3246 Topics
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mnavinContributor I
asked in Amazon Alexa and Sonos
Changing the wake word on Beam

How do I change the wake word on my new Sonos Beam?

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J
4 years ago
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joebrendenContributor I
asked in Amazon Alexa and Sonos
Sonos Move microphone too sensitive

I have a problem with the microphone on Sonos Move. It turns on all the time (beep sound), and suddenly Goggle Assistant lady starts to speak. It happens several times in one hour. Anoying!   I have turned off the microphone, but I want to have it turned on. It didn’t behave in this way before.

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J
4 years ago
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TrishEMContributor I
asked in Amazon Alexa and Sonos
How do I stop Alexa telling me every time the TV is turned up or down.

We have a Sonos beam with integrated Alexa. It’s always worked well but over the last couple of days she’s started saying ‘volume up / down receiver HDMI’ every time we change the volume on the TV. I can’t find any way to turn this off and was wondering if anyone else had come across this problem and how to fix it. Many thanks in advance.

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4 years ago
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AK-79Trending Lyricist I
asked in Amazon Alexa and Sonos
Alexa music rules

I have installed some custom skills in my Alexa app which stream music from online radio stations (not via Tunein or any other service, these are custom radio stations). When I ask Alexa on my Echo Dot, or Alexa on my phone app to play, the station the confirms "playing station name" and the music stream starts. When I try this on the Sonos asking Alexa to play this service, it again confirms "playing station name" but NO MUSIC STARTS. This is clearly a restriction with Alexa on Sonos devices and you've done this to dictate what can and can't be played through the speakers. Please test yourself, download the "State of the art radio" skill and ask it to play on Sonos.  You'll see this won't. Anybody know why this is is being sold as “Alexa”, when actually it’s “Restricted Alexa by sonos” as it lacks functionality all other Alexa enabled devices have by default.

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melvimbe
4 years ago
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CodeMunkyContributor I
posted in Amazon Alexa and Sonos
Alexa Sonos ducking has stopped working consistently

I’ve had Sonos and Alexa for a long time and had everything setup well and working for a long time. In the past few weeks I’ve noticed that my Echo Dots (I have one in each room) no longer duck the Sonos speaker in the the same room group. I’ve double checked all the groups in the Alexa app to ensure the correct speaker is grouped with the correct Echo Dot, and that there are no speakers not in groups, but unfortunately, ducking is only working in one room out of four.   Has anyone else had this issue resurface recently?   I’ve removed the Sonos skill and re-added it with no success.   If anyone has the same setup (Sonos without Alexa built in and using standalone Echo Dots for example), please can they let me know if ducking works?   Thanks guys!

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4 years ago
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weidnerkContributor I
asked in Amazon Alexa and Sonos
Amazon Firestick 4k and Sonos Beam

The voice commands on my sonos beam have never worked properly with my firestick even though I have the two linked (at least I think I did it correctly). The strange thing though is when I use voice commands with my firestick remote in changes the tv inut to the sonos beam and I get a black screen with white squiggly lines that cycles through different patterns. I have to physically change the input back to the firestick to do anything and its like I never did a voice command in the first place. Has anyone run into this issue, I can’t seem to figure it out! I have an LG smart tv if that helps. Thanks!

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4 years ago
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SoxbrotherContributor III
asked in Amazon Alexa and Sonos
Philips Hue bluetooth + Sonos One + Alexa ?

Hello,   The Philips Hue Bluetooth claims to work without the Hue Bridge and you can use Alexa or Google Assistant.   So how does this connect to the Sonos One 2nd Gen. ? I know the Sonos One 2nd Gen. has bluetooth in it.   So how can you control these bluetooth lights with Alexa without using the hue bridge ?   Thanks in advance, Soxbrother

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106rallye
4 years ago
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katieleighContributor I
asked in Amazon Alexa and Sonos
Can the Sonos Beam be added to Alexa's "Multi-Room Speakers" Group?

[b]Can the Sonos Beam be added to Alexa's "Multi-Room Speakers" Group? [/b] Yes, a Beam can be added to a "Group" via the Alexa app. That is not what I am trying to do. More specifically, I am looking to add the beam to my already existing [b]"multi-room music group" [/b] [i]("groups" are not the same thing as "multi-room music groups") [/i] [b]Things I have already attempted / looked for:[/b] • I see the Beam listed under all devices in the Alexa app, and it is showing that it is online. • All of my Alexa devices and Beam are on the same Wi-Fi network. • I have the Sonos skill enabled on my Alexa app. • I have the Sonos app downloaded on iOS and I am signed in. • "Have you tried turning it off and back on again?" :P - Yes, I've closed the Alexa app, restarted my phone, tried adding from the existing multi-room group, deleted that same existing group and tried to add by starting from scratch. Nothing. • I use Spotify as my music service. It is enabled on Alexa app and

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4 years ago
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slee00000Contributor I
asked in Amazon Alexa and Sonos
Alexa Switch to tv

Hi, I’ve had a beam for about 2 months and all was working fine with Alexa and an LG tv. But a couple of weeks ago the “Alexa switch to tv” command stopped working. It gives the following reply “Sorry. The device this device is no longer supported”. Has anyone else noticed this/have a solution? Which device is it referring to? Thanks. 

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Ken_Griffiths
4 years ago
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pkittprestonContributor I
posted in Amazon Alexa and Sonos
using alexa to play Radio 2

hi I ask Alexa to play BBC Radio 2 from my Sonos speaker’s upstairs and it works  but my downstairs Sonos speakers stopped playing Radio 2 when the service via Tuneln  was disabled. the upstairs voice is English and downstairs is American. I’ve tried Amazon for help but they couldn’t fix it for me. any help gratefully received. 

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4 years ago
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samebeefContributor I
asked in Amazon Alexa and Sonos
Amazon Echo and Sonos One in the same room?

Hello everyone,, I would like to get a couple of Echo dots for around the house so that I can use the drop-in feature. I am concerned that having these around will mean they will interfere with my Sonos Ones. Most of the times I use Alexa on my Sonos speakers it is to change lights and smart plugs, so I assume whichever device hears me will do this without an issue. But sometimes I do ask Sonos to play music, etc. Will the Echo Dot hear the music request instead and not play the songs over Sonos? Does anybody else have a set up with both devices in the same room????

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4 years ago
h1lt0n
h1lt0nCollaborator I
posted in Amazon Alexa and Sonos
How to set up Alexa in an unsupported geo/country - should you be so inclined.....

I have recently joined the SONOS family. When my four SONOS Ones arrived I was keen to get Alexa up and going through my SONOS speakers everywhere I could. However, imagine my surprise when when I got to the voice services setup page and it said (Alexa) 'Not available in your country.' However, as they say in the trade when the going gets tough, the tough open a beer and start tweaking/modding/hacking. For the curious I bring you a step-by-step 'hypothetical' guide to getting Alexa going with you Sonos One in an unsupported region. Should you be so inclined....... 1. Login to your SONOS account. Change your country to the US. 2. Go to alexa.amazon.com and login with your Amazon account. Just log in. Nothing else needs to be done here. 3. Go back to the Sonos app on your phone. Go to 'More' at the bottom right and tap on “Voice Services”. If everything went well, there will be a set of instructions to link up SONOS and Alexa. 4. Getting and installing the Alexa App. Ok

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4 years ago
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broonsterContributor I
asked in Amazon Alexa and Sonos
Low Volume Issue

I have a Sonos One in my bedroom that is set to a very low volume using the buttons on the top of the device. This is so I don’t bother anyone in the next room. However if I say “Alexa volume 1” this sets the Alexa volume higher than what I’ve set the Sonos device manually. So when I say “Alexa, news”, I get the following”   “Here’s your news” (at the louder Alexa volume) “from Sky news” (at the lower manually set Sonos volume) “from Sky news” (yes, repeated, at the lower manually set Sonos volume) Then the news follows at the lower manually set Sonos volume.   So I have a couple of questions. How do I get Alexa to reply in the first instance at the lower volume? Why is Alexa repeating “from Sky News”.

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4 years ago
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rookeykContributor I
posted in Amazon Alexa and Sonos
Cannot delete TUNEIN RADIO OFF MY SONOS SYSTEM

I can't use Tunein with Alexa on my sonos, it is screwing up my requests to play BBC Radio 2, it appears to overide other radio services such as my Tuner Radio and Radio Player, it is showing as the default radio player on Alexa and I cannot delete it I assume that is because it is embedded in the sonos software. Does anyone have any ideas how to get rid of Tunein on my sonos system?

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UKMedia
4 years ago
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chelseymarrContributor I
asked in Amazon Alexa and Sonos
Sonos Playback in Alexa Routine

Adding music to a wake-up routine, trying to get the playback device or "Alexa will respond from" to be my Sonos speakers, but only see Amazon devices available for selection. Only other choice is to respond from "the device you speak to," but that throws an error when the routine executes and no music plays from my Sonos. Thoughts?

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4 years ago
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SteelstarAvid Contributor II
posted in Amazon Alexa and Sonos
Echo Dot / Sonos Port

Hi, I used a Echo Dot to have Alexa integration on a Sonos Port connected to a Onkyo “Works with Sonos” receiver (but this last part is working well). I grouped Echo Dot and Sonos Port in the same group in the Alexa app, and set the Sonos Port as default speaker. In Italy Audible service is not available among Sonos services (just incredibile… but this is the situation). However, you can indeed use Audibile through Alexa. I noticed the following: if I give the Alexa command through a Sonos One I have in my system (in another room), book reading comes thru my amplified speakers (“Alexa read the book in the kitchen”) if I use the Alexa app and select the group said above, book reading come thru my amplified speakers if I give the Alexa command through the Echo Dot (in the same group as Sonos Port, with Sonos Port as default speaker) Alexa won’t execute Audible through Sonos Port, but through the Echo Dot. This does not make sense to me. Note: using the Echo Dot with supported services li

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4 years ago
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anthrich1983Contributor I
asked in Amazon Alexa and Sonos
Using Spotify and Alexa on different Sonos speakers

Hi I'm currently experiencing a problem using Alexa on two different Sonos speakers (a One and a Move) and was wondering if anyone else has had the same problem. The issue I am having is when I play a song on my daughter's speaker, it starts fine and continues to play until I go into my son's room and ask Alexa to play a song on his speaker. This causes the first song in my daughter's room to stop and the song in my son's room will continue to play.  The set up I have is two Amazon accounts using the household sharing option within the Alexa app, two separate Spotify accounts with one each assigned to the Amazon accounts mentioned and the accounts have been set up separately on each speaker (the speakers will say which Spotify account it is streaming from before it plays a track) If anyone can answer my question or find me a solution I'd be grateful as this problem is rendering my multi room set up useless in regards to using Alexa because both my kids want their own speakers in their

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4 years ago
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Cannonball1227Contributor I
asked in Amazon Alexa and Sonos
Alexa does not work with my new Sonos Port

I had a Sonos Connect in my system and it worked with my Alexa Echo very well….. recently I upgraded to the new SONOS port….. Now whenever I select Pandora and a station Alexa turns on the Port and I get my music in my office but within 2 minutes it stops playing….. I can turn it on with my phone app and it will play for hours. I can ask Alexa to play Tuned in radio and a local station and it will play for hours but as soon as switch and I have Alexa play Pandora in my office it will play for less than one song and stop playing…. I have no idea why and I have no problems with anything from the App or Tuned in radio. Only Pandora…. 

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4 years ago
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stephenelson63Contributor I
asked in Amazon Alexa and Sonos
Sonos Move

Can you control lighting with Philips Hue bulbs using alexa on sonos move?

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4 years ago
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BadnewsContributor I
asked in Amazon Alexa and Sonos
Alexa app not discovering any sonos speakers

Trying to integrate my 4 sonos speakers with my alexa app and its just not working. I search for devices as instructed and my nest heating is appearing as are my hue bulbs but no sign of sonos. I have updated both the sonos and alexa apps. Anyone any thoughts?

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Edward R
4 years ago
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Tim GrindlayContributor I
asked in Amazon Alexa and Sonos
Sonos Alexa and Spotify premium

Hi,  I have a sonos one gen 2, and Spotify premium account. Whenever I ask Alexa to: "Play [song] by [artist]" it always says "Playing [artist] radio". I've tried unlinking, and relinking accounts and services/skills in Alexa and Sonos but still no luck. I also get Spotify ads (not third party) so I guess it thinks I have the free Spotify? I'm stumped. 

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4 years ago
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dhauglandContributor I
posted in Amazon Alexa and Sonos
Sonos One and Audio Device in Routine Not Supported on this Device

When triggering a routine within Alexa she announces that "audio device in routine is not supported on this device", and then carries out whats in the routine. How do I get rid of this "announcment"?

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4 years ago
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SonosserContributor I
asked in Amazon Alexa and Sonos
Radio Paradise Alexa Skill not working properly on Sone One

Hi, recently, I have tried to use the German Radio Paradise Alexa Skill on my Sonos One. It acknowledges my command and responds with “Playing Radio Paradise”. Unfortunately, it then does not play the station properly, All I can hear is a crackling noise every few seconds. I tried already deactivating/ activating the skill und rebooting the Sonos One with no improvement. The skill works fine on my Amazon Echo device in the same network. Any ideas? Best regards Chris

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4 years ago
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JoeA537Contributor I
asked in Amazon Alexa and Sonos
Sonos One mic not working, light off, can’t turn it on!

Noticed microphone light off on Sonos One.  Tried to turn it on by hand, no luck.  Unable to communicate verbally with Alexa.  Looks like everything else checks out besides mic.  Is there something I am missing?  Is there a test function to determine if and why mic is not working?  Light is definitely off too.   I am able to stream music to the speaker via bluetooth.  I am unable to voice command any services or skills.  Checked with Amazon support regarding any possible issues with my account (Alexa), they said everything looks good with my account, Alexa, and wi-fi connection.  Assuming now that it is either a software/app/setting or a hardware problem.     Any feedback would be greatly appreciated. 

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jgatie
4 years ago
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KevinklgContributor I
asked in Amazon Alexa and Sonos
Sonos Sonos One Microphone not Working

My Sonos one microphone is not working. I have multiple Sonos devices in the house and they are all working.What I’ve done:Rebooted Reset to factory settings and re-added Turned off Sonos Skill in Alexa, then turned it back on.I still cannot get it to work. Any advice?

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K
4 years ago
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