Has his been logged as an issue yet?

Very frustrating that the features kind of work but then as @Kirk33 says you always get the lecture first. 

Until this is resolved I’ll keep telling my friends to avoid Sonos. Two friends have gone elsewhere so far and I’ll keep telling others. 
 

the product is hobbled because they don’t prioritis defect fixing. 

This isn’t a true defect if Sonos didn’t design the product to have this functionality, more of a design limitation.  However, what is the functionality you are looking for?  As per my post earlier my Routines output Audio to Sonos devices without issue.

The beam does not operate as an Alexa enabled device should and as other non-Amazon Alexa enabled devices do. You might want to get into a semantic debate about whether it’s a defect or not, but that’s what I am calling it and as someone in Product Management, I’d accept that terminology if it was my product. 

I certainly won’t be recommending anybody else buys Sonos.

I want to run a routine without it telling me it can’t do it. 

I’m just trying to help people on the forum, I’ve no axe to grind one way or the other.

And I’m not going to get into a competition on who has the most relevant experience with relation to IT or Product Management after 35 years in the business.

Most people buy Sonos products because of the ability to play great music in a multi-room environment. I do find it strange that such a minor issue within a very narrow focused use case can generate such emotion but this obviously is a make or break issue for you.  Sorry I couldn’t help.

Who defines what constitutes a minor issue or a very narrow focus? Routines are becoming a core service in smart speakers. 

I appreciate you may feel you are trying to help, but by downplaying the importance of the issue on a Sonus forum you are doing exactly the opposite. 

Exactly this. It is false advertising to state that these sonos devices are certified for use with Alexa.

They cannot do routines nor drop in - two of the main benefits of owning an alexa based system. Ridiculous and i wish i had never purchased my sonos enable devies especially now you could have a simple Amazon Echo and set the default outputted speaker to one of your sonos’!!!

Sonos, any update? 

This worked perfect for me!

I have called Sonos UK support today to see if there is any progress for Alexa Routines, they were very polite and apologetic, but unfortunately they still have no development plan to support this.

Just a reminder that Bose implemented support for Alexa routines in their Feb 2019 firmware, after being notified about the issue in October 2018.

If you read the post right above yours, you’ll see there’s a work around.

Thank you, but I’m still expecting Sonos to implement full support for Alexa routines.   As these are voice enabled devices, I expect Sonos to be on top of the latest developments in this field, and on this issue they are extremely slow.   Remember its not that it can’t be done, as Bose implemented this relatively quickly.

Can't get any routines that I've made myself.

Routines that are available in the alexa app do work.

Strange...

So you’re saying Alexa routines don’t work with Sonos ?
How come the standard routines do work ?
e.g. Alexa, good morning”, gives me exactly what the routine describes it does.

Although now it doesn’t work anymore, I’ve tested the google assistant yesterday, then reverted back to Alexa, but now the standard routines don’t work anymore, Also the Radio 2 skill, works only with “open radio 2” or “start radio 2” and gives me the right station ( VRT Radio 2 Antwerpen ),
“play radio 2” gives me BBC Radio 2, before Google assistant that also worked fine.
:(  :(