Amazon Alexa and Sonos

Hi all, I used to be able to go into the Alexa app and select either Arc or One and the app would take me to a settings page to change things like “enable announcements” etc but now tapping on any Sonos Alexa enabled product, it does nothing!When I first setup my new Arc a few months ago I had full functionality and amended several settings that were Alexa related, so I know it used to work.Any advice or help greatly appreciated.Oh and by the way I have disabled and enabled the “skill” sh*tloads of times! Still no good.

I have two Symfonisk Bookshelf speakers as a stereo pair in my bedroom. I had an Echo Dot in my bedroom with the Symfonisks (“Bedroom”) as the preferred speaker for the Dot selected in the Alexa app along with a Firestick. With this set up everything was working fine. I could say “Alexa, play music” and it would play music through the Symfonisks. I could similarly adjust the volume and stop the music without suffixing the command with “in the Bedroom”I’ve added an additional Echo Dot and paired it with the original one as a home cinema for the Firestick. The Bedroom Symfonisk pair are still the preferred speaker. Now, I can still ask it to play music without suffixing it with “in the bedroom” but I can only get Alexa to control the volume or stop the music by adding the “in the bedroom suffix” to the command.Any ideas how I can resolve this?I’ve tried disabling and re-enabling the Sonos skill with no luck.Cheers!

Bought our daughter a Sonos Roam for her birthday. We are however a S1 household with many speakers, Alexa integration and smart home IoT devices.Given the fact I do not intend to update to S2 anytime in the near future, how would I best setup her Roam? Should I create a net-new Sonos account for her and install S2 on her mobile device? What about Alexa integration and the fact that is tied to my login and account? I really do not wish to install the Roam under my account at this time unless someone can convince me otherwise as I’ve heard rumblings of potential issues running S1+S2 under the same account. Just looking for best practice here without sacrificing functionality for both my daughter, or the rest of the household. TIA

First off, I have tried to find the answer by searching this forum, so if I missed it, I apologize in advance.  I have a Sonos Move with Alexa and several music services.  When I use it on my home network, everything works as expected.  When I take this on the road and connect it to a WiFi hotspot (5G) i cannot launch music using Alexa.  A few points:  The hotspot has the same SSID as my home network so it just connects automatically. Alexa works “in general” , I can ask it questions and get responses. I can play music through the Sonos App.   I cannot start music by asking Alexa.  I cannot launch music through the Alexa app. The hotspot appears to provide good speed (3.86 Mbps according to speed test)Id prefer not to use Bluetooth as I get phone calls and don’t want to disrupt the music. I’d also prefer not to use the Sonos app as my wife finds it complicated.Am I doing something wrong?  Am I confusing it by using the same SSID?

I have just bought a Sonos Roam! I have installed Alexa Assistant, first time work correct, then I took  the device to connect  in other Wi-Fi to use Alexa, but didn’t work! I came Back and did not work anymore. I can ask about wheather she aswers, but when i ask to Play a music , she says the name but did play nothing stay quiet.

I have surround sound with my Sonos Beam, and a recent LG OLED that is Alexa capable. On the previous TV, I used Alexa with the Beam, and it did everything it was capable of, which isn’t much on the tv apart from volume and power. The new tv can be controlled with Alexa, do I now disable Alexa for the beam, and only use the TV for Alexa? I’ve added the basic and Complete Alexa skills, but alot of commands for the Tv, Alexa says it cannot do. It will do previous tasks, volume, power, and I have sporadically got it to pause, but it won't change inputs, or open certain apps. Thanks for reading. 

Hey all, Have had an Arc since they released last year using the supplied hdmi cable etc, was running on my older Hisense N7 series was capable of turning the TV on and off using Alexa, however with my new 2021 Hisense U7G, I'm getting dumb problems everywhere.I wiped Alexa from the Arc and deleted everything from the Alexa app, including removing anything from the desktop app at Alexa.amazon.com. I've just run-through the process of setting up Alexa via the Sonos app, then had to download/enable the Sonos skill in the Alexa app. At the moment when asking to turn the TV off, she says "hmm, I can't seem to reach the lounge room TV. Try re enabling the Sonos skill from the app" etc etc. Anyone have any advice? Hisense Australia were quick to palm off the problem and say it's not their fault at all, even though it was working perfectly fine prior. Edit: I've successfully got Alexa to turn the TV on (!) but she just won't tu

Up until about a week ago I’d speak 'Alexa, turn the volume up', Alexa would immediately duck, chime, respond "OK" and after only one-more-ducked-second Spotify would resume at a higher volume.Now.. after responding "OK" Alexa will remain ducked for another 7 seconds before resuming at higher volume.It’s really annoying. A total vibe killer. It’s happening on 2/3 of my setups: on my Roam, and a set of paired ones. Another pair of ones that are rears to a playbase seem to be working fine. Things I've tried: Follow up mode is turned off Wifi signal is strong (and set to channel 11) I’ve unlinked Spotify & Alexa (multiple times) I’ve Hard Reset the Ones any tips? thank you!

I've had the Sonos One Gen 2 for a just a little bit more than a month now and I have this issue where I can't stop the follow up conversation mode after enabling it on the Alexa, It's currently turned off and yet Alexa keeps listening and making this loud annoying *bip* sound after a command and keeps listening.Iv'e tried reconnecting the skill, power cycling the speaker, and reconnecting the Assistant but nothing seems to have any effect.I have Alexa in brief mode and as I understood is that she's supposed to make a little sound, and she does but in addition to that she also makes the loud one of the follow up mode.*UPDATE*Ok now that's weird, just checked on the site, after checking many times already for the last few days, and suddenly it was turned on, switched it off and it worked! I guess one of the troubleshooting methods above did work after all and it was some king of synchronization bug.

I have a couple of Sonos devices with Alexa built-in for the Living Room, however because not all features are supported yet (drop-in, guard, communications) I also have an Echo Dot in the room too which also seems to be more reliable in terms of understanding my voice. When I ask Alexa something whilst listening to music the volume drops (ducks) on my Sonos devices so that the Echo Dot can hear me - however when the input is TV the volume doesn't duck and it can sometimes be difficult for the Echo Dot to hear me over the TV.If I have the mics turned on with the Alexa-enabled Sonos device the volume does duck, however, due to the reasons above I’d prefer to use my Echo Dot. Is there any chance Sonos can adjust the behaviour with ducking please (or at least give users the option) to support users like me?

Como puedo controlar mi Sonos Amp por voz (Alexa), tengo un Sonos Roam integrado en el sistema. 

Why does my Sonos one keep disconnecting?

Hola,Soy propietario de 3 dispositivos Amazon Echo y 2 altavoces Sonos One (Gen 2). He intentado crear una multiestancia para que suene en los 5 altavoces la misma música de Spotify, pero no logro. Leyendo foros, veo que no es posible ya que las tecnologías son imcompatibles.Encuentro poco serio que Sonos indique que es compatible con Alexa sin especificar que es “parcialmente” compatible. Hay alguna solución o tiempo en el routemap de desarrollo para que incluyan esta compatibilidad? Gracias.

Up until about a month ago Alexa worked fine. Now she says “Here is your news” or “here is your flash briefing” and then silence, everything else works: smart lights, Spotify, etc. This is on both my Arc and Move. I bought an echo dot to test if it was an Amazon issue or Sonos issue and the dot works as expected (and Sonos used to) by giving the news/flash briefing. I have disabled/re-enabled the skill about 30 times, removed the speakers from the Alexa app and then added them back, removed them from my Amazon account and then added them back, did a factory reset on every 5.1 speaker and the move and then recreated the whole system. NOTHING works. I spent over 4 hours on the phone with 4 different Sonos support people only to get escalated to an engineer who said “we know it’s broken and have no ETA on when it will be fixed” which was INFURIATING. Why is Alexa marked green and working on the status page if it’s known it is broken and why did I waste well over 4 hours of my time with

For a second day Alexa is giving the message “Sorry I’m having trouble, please try in a little while.” Done the usual turning devices off and back on, same with router. Also disabled and reenabled the skill in Alexa app. Anyone any suggestions? Thanks. 

My Alexa stopped ducking the sonos sound when I ask Alexa a question..my Sonos speakers are in a group that includes Alexa devices that previously solved the problem… but acting up again. 

Greetings,I have two Sonos-one Gen2 speakers bought from USA. I am able to set up alexa and google assistant on the speakers but the assistants are not able to play songs etc.Google assistant talks back, answers questions, tells the weather etc but it can not play/contol music. I have added You tube music in app and selected it.Youtube music and apple music play fine through the Sonos app, but somehow none of the assistant (alexa/google) is able to search and play songs!Tried changing address to USA etc, nothing changes. Is it intentionallly restricted in countries where Sonos isnt launched officially? Sad Never knew this hassle, would have bought bose instead :-(and due to my poor research I never noticed that these dont have bluetooth connectivity :-( Looking forward to some support!cheers

If I want voice control in my kitchen, can I pair a sonos one with a sonos SL, or do I need to use 2sonos SL'S

Hello all, is there any way to turn on the Alexa "bong" on my S1 Move?.It does the ducking thing but a bong would be helpful to indicate it's heard the wakeup word. 

I have been trying to set up Alexa as a voice assistant but struggling to get it to show as a service in the Sonos App.  I have tried disabling and enabling the skill in Alexa as well as deleting both apps and starting again.

Alexa announcements generated from Alexa routines does not work on my Sonos One (2nd Gen). Although, it does work from voice activated commands.This was a previous tropic, but that topic was closed, and no resolutions were provided. So, I’m re-opening this issue and, hopefully, Sonos will respond and resolve.

We have Sonos One with Alexa in kitchen and playbar in lounge.We can control playbar through Alexa in kitchen, but of course that’s not very convenient.I don’t want to install an Alexa device in the lounge just to control playbar, which I’m sure is one solution. But what other options are there to control playbar with Alexa? Eg to play a Spotify track on playbar with voice control.We don’t have any other kit with Alexa built-in other than Sonos One.

Es posible conectar varios usuarios (celulares) a la misma bocina? ¿cómo se hace? para que la sign usando cuando yo no estoy en casa!

Hello - I have 6 Sonos speakers linked to Alexa. Four give the correct location when asked about the weather, but two do not. All are linked to the same Amazon account. Any idea how to fix this? Thanks!

Super excited to bring home brand new Sonos arc. Went through the entire set up process connected it to TV things are looking great. Log into Amazon, went to add it to the everywhere group only to discover it cannot be. Immediately started researching this and was very disappointed.Packed it all up and returned everything to Best Buy. Speaker sounded great however without the ability to add it to the everywhere group it is useless to me.