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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,249 Topics
  • 24,890 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3249 Topics
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baboun85Contributor I
posted in Amazon Alexa and Sonos
Problème Alexa et apple musique

Bonjour, J’ai une barre de son Arc et lorsque je demande à Alexa de lance Apple Music elle me dit lancer Apple Music mais aucun son ne sort et cela fait pareil avec le flash info ... tout est parametré et j’ai autorisé sur toutes les appli Apple Music mais rien n’y fait ...  quelqu’un a t’il déjà eu ce problème ? Merci !

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3 years ago
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CuddlrTrending Lyricist I
posted in Amazon Alexa and Sonos
Alexa False Waking Sonos Arc

OK basically Alexa wakes with random conversations not just similar sounding words like Alex. It literally can be anything for example 'I'd love a cup of tea'!!  This was initially amusing but it happens several times a day.. I know it uses far field mics and all sorts of clever things and I've looked elsewhere online to find an answer but to date there is no answer.There appears through neither the Sonos app or Alexa app a way to reduce the mic sensitivity.  One answer I found was to change the wake word but I think this was for an Echo and not built into a Sonos speaker as there are no options available to change this in app either. Solutions or advice please

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3 years ago
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Alejandrix33Contributor I
posted in Amazon Alexa and Sonos
Have to ask twice to play Spotify music

Everything was working before the update. I say “alexa, play metallica songs in living room”, and metallica starts to play. I can control volume, pause music, skip songs… no problem at all. Now I go to the S2 iphone app, and play something different, lets say ACDC in spotify Then if I say “alexa, play music”, instead of continuing with the ACDC it empties the playlist, shows the metallica song for a second, and then nothing plays. Have to ask again, and metallica starts playing. Any idea whats going on? I have tried disabling the skills, removing the playets, reinstalling the apps… everything.

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Corry P
3 years ago
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GvMAvid Contributor I
asked in Amazon Alexa and Sonos
should Alexa respond to both speakers?

I have two microphone-enabled sonos-one speakers in my sonos system. Instructions to Alexa work through only one of the two speakers. The microphone lamp is glowing on both speakers. How do I troubleshoot and fix this please?

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3 years ago
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Dlh080504Contributor I
asked in Amazon Alexa and Sonos
alexa

Hi I’ve two play 1’s, if I bought a new play 1 with Alexa would it still pair with one of my originals to make a stereo pair working with the Alexa voice command one? cheers in advance for your replies D

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3 years ago
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JakeHendyContributor I
asked in Amazon Alexa and Sonos
When will Sonos Roam support Alexa Household Profiles?

Having jumped on the Sonos bandwagon with a Sonos Beam, then a Sub, I was very keen to replace a Bose+Echo combination we had in the kitchen with the Roam and preordered it.When it arrived I eagerly set it up (relatively easily) and it seemed to solve an outstanding issue I had with my Beam with playing Spotify on the same network.However several months on Alexa Profiles still aren’t supported (“I can’t do this right now...”) and Alexa is rather selective in hearing, mostly who Alexa listens to. My commands are correctly interpreted most of the time, whereas others are not and require three attempts.I see sbg89 heard from a Sonos Engineer that updates are coming[1], are there any updates on this? It doesn’t appear so from the thread.  I have tried delinking and relinking the Sonos skill in Alexa, and reconfiguring from the Sonos S2 app as well. Many, many times... [1]:  

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3 years ago
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ahr415Contributor I
posted in Amazon Alexa and Sonos
Ask Alexa twice to start music

Hi, I’ve been having trouble recently getting Alexa to start playing spotify. I have to ask twice to get it to work, same wording and everything. I’ve removed and re-added spotify account on my sonos app. I’ve uninstalled and reinstalled the sonos app from the Alexa app. Not sure what else to do.

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Corry P
3 years ago
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Javi5473Contributor I
asked in Amazon Alexa and Sonos
Sonos boost with sonos move

Hello, I recently purchased a Sonos Move mainly to connect it to my outside patio Beam for better outdoor listening experience.  I currently have 2 beams, 1 arc, a lamp and 2 Play:1.  When using the Move connected to my outside Patio Beam the Move constantly loses connection causing the audio to stop for short stints (2-5 seconds) about every 20-30 seconds.  I had never experience connection loss and only occurs when the Move is outside which is the furthest location from my Wifi router.  I read about the Sonos Boost so I added it to my system; however, it appears the Move is not made to not connect to the Boost as that is the only device not showing up on the Sonos App under “About My System” which lists all the devices as WM:0 (meaning they are under the Boost).  I did remove my home wifi from the sonos app.   Hoping someone can answer if is not possible to add/use the Move along with the Boost as in that case, I do not need the Boost and can return it.

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3 years ago
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garridContributor I
asked in Amazon Alexa and Sonos
Alexa responds but will not play music

Alexa responds to a 'play music command' but it does not actually play anything. The Sonos One works fine from the app. Alexa also will tell you the weather etc... just fine. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Alexa connects to tunein and my amazon account but doesn't end up playing anything even though it says it is.

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3 years ago
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Scott FContributor III
asked in Amazon Alexa and Sonos
Infuriating Issues with Alexa and Apple Music

When using Alexa with Apple Music I’m randomly experiencing songs in either albums or playlists either getting entirely skipped or stopping partway through the track. If I look in the iOS app I see an “Unable to play ‘[track name]’ - it is encoded using an unsupported digital rights management system” error being displayed. This never happens if I initiate the same music through the Sonos app or through the iOS Music app (via AirPlay). It plays completely reliable then. I hate using an app to initiate music—Alexa is much easier, but it’s become unreliable enough that I’m starting to not trust it. Sometimes I can make the behavior go away for a few weeks or a couple months by powering down and then restarting my entire Sonos system, my WiFi router, and my cable mobile. But it’s infuriating to have to do this, and the problem eventually starts again. Does anyone have any insight here?  

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Corry P
3 years ago
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jjgageContributor I
asked in Amazon Alexa and Sonos
Help with Beam and Alexa - takes much longer than it used to for the volume to go back when it dims for a command

It used to happen within a second, now it takes about 6seconds for the dim to undim, if that makes sense…..On my Sonos Roam it takes less than a second after the ‘Alexa, turn it up’ (etc) command to go back to the audio source. Help!

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3 years ago
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SantgutzContributor I
asked in Amazon Alexa and Sonos
Unable to link my amazon account for voice assistance Alexa

I have been following all the steps to add a voice assistance (alexa) to my system but when I am supposed to be redirected to the alexa app, I’m redirected to safari, I then put my correct credentials from Amazon and then get redirected back to the Sonos app without linking my alexa account to Sonos.I previously had alexa working in all my speakers perfectly, I recently purchased a Sonos roam, when I tried to set up alexa it didn’t work, so I followed a troubleshooting process where I removed alexa from all my speakers and I signed out of all my Amazon apps… it didn’t work when I tried to set up alexa again to all my devises and now I don’t  have voice assistant in any of my speakers.  Please help! I have tried all my different devises where I have the Sonos app to set up alexa. 

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Corry P
3 years ago
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mlazenbyContributor I
asked in Amazon Alexa and Sonos
Google Assistant and Alexa together

Hello,I have a Beam and two One’s coming to use in a surround sound setup. I was hoping to use Google Assistant on one of the One’s, as it is much better at answering general questions in my experience. Can anyone tell me if this is possible? Thanks!Mike

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3 years ago
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vtinceTrending Lyricist I
asked in Amazon Alexa and Sonos
alexa turns tv on via Arc when asked to turn off

I have an Arc in my ‘living room’ connect to a LG C1 tv. I ask Alexa to turn off ‘living room’ (lights were on and tv was off) and lights turn off but the tv turns on! Here’s what happens:Ask Alexa to turn off tv when tv is off- will turn on tv (how do I fix this?!?!?)Ask Alexa to turn off tv when tv is on- works correctly and turns tv offAsk Alexa to turn on tv when tv is off - works correctly as tv is turned onAsk Alexa to turn on tv when tv is on- works correctly, tv stays on When I unplug the arc and use my dot, and ask Alexa to turn off ‘living room’ now tv is not affected anymore. So it seems the Arc is doing this… any help?!?

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3 years ago
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Tom_147Contributor I
posted in Amazon Alexa and Sonos
BBC Alexa Skill

There is a difference between the way the BBC Skill works on a Sonos One speaker and an Echo Dot. Playing the current radio program works fine and the same on each speaker.On a Dot, you can ask Alexa to play a specific program which might be from a previous day. If you stop the programme you can then resume the programme from where you stopped. In fact, if you use the BBC Sounds app to continue listening when you then resume on the Dot it picks up from where the BBC Sounds app finished. All very neat. The Dot also allows you to fast forward through a programme.On the Sonos One, you can still ask for a specific programme. However, stopping and resuming the programme actually restarts the programme rather than resumes. What’s worse is that the BBC skill announces how much of the programme is left making you think it has resumed. And then fast-forwarding a programme actually restarts it! All the opposite of very neat!I’ve tried the following to sort it out:Updated Sonos Disabled and re-en

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wkeith
3 years ago
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]Joker[Contributor I
asked in Amazon Alexa and Sonos
Sonos Beam and SONY KDL-43W808C

Hi All,i have a sonos beam attached to SONY KDL-43W808C.Initially through alexa I could control the tv by up/down the volume and turning on/off the tv.Lately I noticed that the on / off command no longer works, while up / down volume does.Can anyone help me? thanks.

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3 years ago
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GoldTacomaContributor I
posted in Amazon Alexa and Sonos
change the wake word PLEASE

Is this limitation and Amazon thing or a Sonos thing? Is this an active development item? I was considering purchasing the new sound bar but after learning this I don’t think I will.    The whole point of Alexa is hands free voice assist. So turning off/on the microphone is not a valid alternative.    Please let us know the status of this. Thank you. 

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3 years ago
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nietzschexContributor I
asked in Amazon Alexa and Sonos
How to activate Alexa mics on Sonos One surrounds?

I have a Beam with two Sonos One surrounds, and it's my understanding that the mics on the Sonos Ones are by default OFF, and that the Beam is the only one with mic input for Alexa. Is there a way to turn on the mics on the Ones? I ask because I'm usually closer to the Ones than the Beam when using Alexa, and Alexa on the Beam usually has trouble hearing me (I usually have to yell). Thanks!

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3 years ago
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sandman512Avid Contributor I
asked in Amazon Alexa and Sonos
Sonos Roam connect to Echo Dot via Bluetooth?

Can the ROAM be connected to an Echo Dot via Bluetooth as to allow my to use the ROAM as an external speaker for the Dot?  If not, can I can change the Voice Assistant wake work on the Roam; I have a daughter named Alexa.  Thank you and be well….

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3 years ago
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jbiancardiContributor I
asked in Amazon Alexa and Sonos
Sonos as a source

Would I be able to use sonos as a source in my elan system, and control it through Alexa? Thank you,Jim

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James L.
3 years ago
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Sue DoyleContributor I
posted in Amazon Alexa and Sonos
Alexa responds but will not play radio or music

Tried factory reset Tried signing out of accounts both Alexa /Sonos and removing from speakersalexa will say radio 2 or radio x or Spotify but then will not play anything.would appreciate some further advice

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UKMedia
3 years ago
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LittleDreaDContributor II
posted in Amazon Alexa and Sonos
How to get the Alexa Wake Word 'Computer' to work with any Alexa enabled Sonos speakers

While looking around at the new features in the latest Alexa app update on my phone. I noticed that all of my Echo devices including my Fire cube’ now has a prefered speaker option under the ‘connected devices’ section in my Android phones Alexa settings. By default this is set to ‘built-in speaker’ but you now have the option to select ‘change’. Once the ‘change’ option is selected you can choose to uncheck the ‘built-in speaker’ option. Then select ‘WIFI Speakers/Use my preferred speaker option’. Now you will be able to select any Alexa enabled Sonos Speaker not only to play music but to also respond for the Fire Cube/Echo device’s voice  commands instead of the ‘built-in speaker’.If you can see the Sonos Speakers but can’t select them as they are greyed out. Then you will need to simply make sure both the Echo device/Fire cube & Sonos speaker you intend to use are in the same group e.g. ‘Living Room’ group. If the group does not yet exsit, then you will need to create a group &a

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3 years ago
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abc2021Contributor I
asked in Amazon Alexa and Sonos
Which Sonos speaker that has alexa built in?

Which Sonos speaker that has alexa built in? and is it available outside UK?

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bockersjv
3 years ago
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ncolarussoContributor II
asked in Amazon Alexa and Sonos
Sonos Spotify

The last few days when I ask Alexa on SONOS to play Spotify all I get is Alexa responding “here is Spotify” and complete silence. This is happening on all my SONOS Alexa enabled speakers. I have disabled and enabled the Spotify skill and the Alexa app and I am still getting the same results.

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3 years ago
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l-palermoContributor I
posted in Amazon Alexa and Sonos
Sonos One Gen 2, microphone is not sensitive enough when playing music or is noisy

HelloI have read other conversations on the topic but they are all quite old and I would like to have an update on this issue. I bought my Sonos One, one week ago and I’m very disappointed with the quality of the microphone, I thought I was buying one of the best smart speakers on the market but it doesn’t look like this one is it. Using the voice control is so annoying that I would have done better buying a normal speaker instead. Can someone from Sonos help out with this issue or if someone from the community knows how to fix it, I would appreciate your help. Thanks​​​​​​​Luigi

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Corry P
3 years ago
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