Amazon Alexa and Sonos

Only recently my Beam is ducking the audio when using my Amazon echo in the same room (group).It never use to duck when "playing" audio via HDMI, but it has started to do this I think since that latest update.I have contacted Sonos support but they claim that it has always done this. I have seen other post in the community wanting this "feature".Also just to add, the mic is turned off on the Beam.Does anyone know how to stop it?

I find it difficult to believe (but maybe it’s just me) but I still don’t seem to be able to ask Alexa to play ‘BBC Radio 2 in the Lounge’ (Lounge grouped to a Sonos 5). It’s fine with other (non BBC) radio stations though and even okay playing BBC Radio on the internal Alexa speaker. Is it a Tunein problem? ‍♂️

Is Alexa drop in now compatible with the arc?  I know previous products aren’t, but thought the arc was.  Needless to say, I cant get my arc to drop into other rooms.  Any help will be appreciated👍

Just recently purchased the arc surround bundle. In alexa i have set spotify as my default but it will still play amazon music unless i say play from spotify. Is there any way tow fix this or is this just how it works.

My Ring Doorbell, is not reported in my Sonos One via Alexa (Stereo Par) and it does on my Sonos One Second generation. Any Solution? I have noticed that for Alexa, the 1st gen is reported as a speaker and the 2nd Gen, as an Echo device. Is this last correct?

Hellocan we adjust the volume by a voice assistant other than from 1 to 10?If we use the TV remote control, it gives us more levethe problem may not be the same for listening to music but for the sound of the television (the 1st operation of a sound bar), we should have a lot more level available the difference between two levels is too great I think it can be fixed with a software update. thank you

I have. 5 Sonos One devices around the house.  They suddenly all showed offline.  After trying a number of things, I ended up completely eliminating all devices from Alexa, disabled the Sonos skill, hard reset every Sonos. I confirmed that there were not Sonos devices or groups set up in Alexa.All of my Sonos devices are back online.  I have linked music services and they all operate. Or rectory through the Sonos app.  HOWEVER, Alexa Voice will not activate on any of the devices.  When I choose the device, then log in to Amazon, it attempts to load voice on the device.  This is where it stops.  I get an error that says “!  There was a Problem”.   help?

Alexa is now available in the UAE and the Sonos app is still showing "Not available in your country" when can we expect an update?  

This is the continuation of many threads regarding this issue … this started more than 4 years ago and despite some announcements Sonos still not deliver this service … I am feed up and I sold all my Sonos speakers despite the sound quality.Sonos, please consider us, poor Swiss, a bit more and you will see how you can increase your sales. For now I will go to with another supplier, BO or BOSE, not the same price, but I live in Switzerland and can afford to change my sound equipment provider. This masquerade last for too long.See you Sonos 

When I use Alexa voice control  to play music on The ARC  (using Amazon music ) it never plays hd music.  Only when I use Amazon music (which I keep having to reauthorize via delete and adding again) through the Sonos app does the hd kick in. Basically using Alexa on the arc won't play high quality music. Why is that? Is there a fix? Is it a known issue cos it sure as hell bugs me.

I’m considering a pair of Fives.  I’ll primarily use AirPlay for streaming locally stored content, but my wife likes to just ask Alexa to play music.  Given that Alexa is not built in, I'm not 100% following how to set it up and what the end result will be.  I see the instructions for adding the skill.  But is an Echo device required to use Alexa after it’s all setup? Or can I just use the Alexa app on an iOS device to stream after setting it up?  I really don’t want to have to add another piece of hardware just to use Alexa on an $1000+ speaker system that’s advertised as supporting Alexa.  If I had to do that, seems like just using an audio cable would be the best way to go.  I'm not sure what value setting up a skill would provide.

To be clear: Sonos Roam works seamlessly with my other Sonos products in home, and Alexa is enabled and working on all Sonos devices - including the new Roam. (Alexa first entered our home when I purchased a Firestick and enabled it on my existing Sonos speakers)More specifically, my question is whether Alexa will (should) still work on my Sonos Roam even after I leave my home network and take the Roam on the road or to another location with wifi network. So far this does not work for me. I had hoped that Alexa would continue to work when mobile simply by sharing the existing cell network from the alexa-enabled (paired) mobile phone. If that didn’t work, I then hoped that access to any wifi network, would make Alexa available, but this does not seem true either.  Am incorrect with either hypothesis? Is there a work-around? 

I cant enable the Alexa skill to access Spotify on my Beam, Help and advice needed. I have set it up correctly, but it keeps asking me to enable the skill on the alexa app. please can someone tell me what im doing wrong

Hello! I have an Arc (+LS+RS) set up in my living room and have just purchased a One to go in my bedroom.  I can’t seem to get it so I can listen to one thing in the Bedroom and something else in the Living Room as well as have the ability to listen to the same thing on both.  Every time I try and listen to the same thing in both rooms it only plays in one room. 

I have recently purchased a play five. I added it to my Sonos account and all worked fine. For the first time I tried to use an Alexa Device to control the music streaming onto the Play five via tree Alexa. I updated all the software then went through the instructions to add Alexa skills which it seemed to do but when in Alexa it just cannot recognise the play five device. I have deleted the Sonos and Alexa apps from the iPad and reinstalled from iTunes and reset up the Alexa and play five but cannot I seem to resolve. They work fine individually the five being controlled from the Sonos S2 app and the the Alexa accessing Spotify from voice commands and streaming through the Alexa device but cannot get them linked. All thoughts and help appreciated  

I have looked through the community postings and can see this issue has been reported. I have tried the suggested fix - deregister devices, disable Sonos etc in Alexa.  I can play BBC radio in Sounds using the Sonos App on my iPhone. However when I ask Alexa to play “ Alexa Play BBC Radio 2 in Living Room” or “Alexa Play Radio 2 in Living Room” it constantly goes back to TuneIn and attempts to play S4-Radio Two which no longer exists. I can specify other music to play “Alexa Play Adele in the Family Room”  without any issues.

Sonos should not be able to use Amazon Alexa seal since it’s not available everywhere. I just decided to sell my Sonos. That said, I think we should use this space to discuss about alternative devices that could replace our useless non amazon alexa Sonos. What is an equivalent speaker that is Amazon Alexa friendly for Sonos? What would you buy instead? Thank you all! Vendo todas as perguntas aqui e falta de uma atitude prática pelo time Sonos, estou decidido de vendê-la para substituir por algum dispositivo que seja 100% integrado. Acho que é mais útil usarmos esse espaço para discutirmos sobre qual produto (que não Sonos) devemos comprar com integração total à Alexa? Qual vcs indicam para eu substituir minha Sonos?

I have created a routine on Alexa. Alexa, “play cool music” Routine executes→ Play “Shuffle Playlist Cool Music on (Group Name)”In the routine, I do not have the ability to ‘play on group’ as it doesn't work. Also you only have the ability to select one device to play in the Smart Home choice in Alexa. I have a group called FRONT and I would like to play a playlist from Spotify on FRONT through Alexa. Any ideas would be appreciated.Thanks

So I have 3 areas Sonos1, Sonos2, Sonos3 and have grouped the 3 areas into Sonos Everywhere. I have 3 services I use (Pandora, XM, Spotify) I have been able to control everything through Alexa (Alexa play Pandora on Sonos3) and everything worked fine for the last couple years. Now when i tell Alexa to play Pandora on Sonos3 she says “music group name” is playing on Pandora (or any other music service) on Sonos3 (or either of the other 2 areas) and nothing plays. If I say to play on Sonos Everywhere it plays fine. 

It's been a month at least that asking to read a book does not work anymore. It starts reading but after a certain amount of time (it depends on the book and chapter) Sonos stops saying "song not encoded correctly" access denied. I tried this in 2 completely different systems, different accounts and different homes, and the problem is exactly the same.The problem is about Sonos speakers, in Italy, with Audible. Other services work as normal.I ask other Italians in these forums to let Sonos know about this problem.

Afternoon all and an early happy inbound new year to you.Have established the Alexa / Sonos relationships by room and our Show 15 correctly communicates with Sonos infrastructure rather well.What I’m finding less easy to understand is the content choice method …. how to get what we need playing. Having established the relationships and said ‘Alexa Play Sonos in Kitchen’ got the most bizarre selection of music that it apparently thinks I like. To say it was random would be an understatement.My question is, how to select the music we actually want to listen to in an efficient and easy way?We have Spotify, Amazon HD, Tidal Hifi and our own NAS of content. If I read right Tidal does not work within the Amazon infrastructure but I’d appreciate any links or quick look up or instructions how to select artists, albums, playlists or indeed radio channels. Many thanks in advance

This forum helped me get a new Sonos speaker working at my office yesterday, however, when I got home, the Sonos speaker in my living room was no longer working!So I have two Sonos systems - a grouped pair in my living room, and a single Sonos One at my office (miles away on a different wifi network)When I disable and re-enable the Sonos skill, it asks which Sonos speaker to control (out of a list of two). Whichever one I select now works, but the one I couldn’t select, no longer works. Is it possible to have two Sonos speakers in the Alexa eco-system?I’ve attached screenshots of the group setup for the two rooms. Thanks in advance!  

I purchased my third Sonos One over the holidays to add to my office. It's been a nightmare getting this set up with Amazon Alexa. It seems the problem is in the discovery phase - Alexa doesn’t locate the Sonos. However, in the Alexa app, unlike my existing Sonos One which is depicted by a speaker icon, the new Sonos One is being represented by a wifi icon and not the speaker icon, which I’m thinking is the source of my troubles. I have been fiddling with it for several hours but can’t get it to work. Anyone run into this before?This was a refurb bought directly from Sonos, and I’m wondering if it's got issues. It is running 13.4.1I’ve attached a screenshot showing the icon representing the new Sonos. I appreciate any help!  

When streaming music to my Sonos speakers via Alexa and I open the Sonos S2 app the scrub bar for controlling the exact location of the music stream is missing.  When I start the same music via the Sonos iPhone app the bar is there. This missing scrub bar happens regardless of the music service I’m using (Apple Music, Spotify, etc).  Is this normal? 

Is it possible to set Alexa volume independently of the music volume? Every time I've played some music Alexa is way too loud.