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Advanced setups

This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.

  • 2,075 Topics
  • 13,296 Replies
Corry P
Corry P
answered this question

Sonos and Mesh network

Hi @Bourney Welcome to the Sonos Community!I believe that system will work with your Sonos without issue, yes.Please note that when you add...
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ratty
ratty
answered this question

Two systems on one wifi network, with only one phone controller?

As you perhaps realise, one set of speakers would need to be factory reset and then set up afresh as a ‘new system’ while the other set is t...
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2075 Topics
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Simmo7Contributor I
posted in Advanced setups
Can I use Sonos Move or Sonos One SL speakers as doorbell chime?

I am installing a Google Nest (Battery) Doorbell and I need to hear it ring! Can I use any of the Sonos Smart speakers to link with doorbell and sound the chime. Not keen on buying more kit when I already have two Sonos Move and a Sonos One SL speaker at home.

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controlav
1 year ago
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Thor-EgilContributor I
asked in Advanced setups
How to get Dolby Atmos from TV without eARC?

Hi,I am setting up a new Sonos-system with Arc, 2xETA300 and Sub. My Sony-TV only has HDMI with ARC, not eARC and therefore I only get 5.1 to the soundbar. I use Netflix and Viaplay on a AppleTV (4K).My question is: Is it possible to get Atmos to the soundbar with this equipment? I see that some people says that the Hdfury Arcana-adapter will solve this, has anyone in the forum tried this?  

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T
1 year ago
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HrvojeContributor I
posted in Advanced setups
Move Stereo Pair Bluetooth problem

Hi, I have two Move-s in stereo pair which are working great. I would sometimes like to use one of the speakers in bluetooth mode (connected to Iphone). When I use left speaker (from stereo pair) in bluetooth mode everything works great. However, when I try to use right speaker in bluetooth mode, it connects to Iphone, but no there is no sound.   I have tried to factory reset that speaker, and the problem persisted. I have also tried to separate stereo pair, then both speakers were working in bluetooth mode (separately of course) without a problem. I have also tried to switch left/right speakers when creating stereo pair, and then the other speaker was not working in bluetooth mode.   Does anybody have similar experience? Is it a software bug?   Many thanks for all the help!   Kind regards,

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Airgetlam
1 year ago
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MinijulContributor I
asked in Advanced setups
Sonos sub Gen?

I've bought a gen on EBay (selled as gen 3) but I'm not sure about the gen.Could you tell me the gen with the serial number please?Thanks in advance  Moderator edit: removed pictures with serial numbers (but recorded them).

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M
1 year ago
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howardcrowContributor I
asked in Advanced setups
Sonos Amp won't connect through access point

I have read a ton of threads on various access point issues and nothing seems to be helping.I have a network with a main wireless network (Ch11) and a TP Link EAP-610 Outdoor AP (Ch1). The AP works for other devices and has the same SSID password etc.. Auto stuff, fairness and all those things are disabled. I have 2 AMPs One is hardwired to the network and works fine.  The second amp won’t set up properly it won’t set up on the AP I set it it up wired, and it connects just fine to the main wireless.  When I move it to the APs location, it seems to not connect at all and the app can’t find it Thoughts? 

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Corry P
1 year ago
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Wbrunson42Contributor I
asked in Advanced setups
Sonos Port Set up Fail

Waiting on a response from Level II support. I am trying to setup my Sonos Port, and it fails when asking to press the pairing button. I have tried:Wi-Fi and Ethernet.Multiple Setup devices.Disabling 5ghzEnabling DHCP snoopingEnabling IGMP snoopingEnabling MulticastEnabling STPSetting DNS server to defaultWPS2 and WPS2/3 I can see the device is connected with a valid IP and access the web portal. What am I missing?

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G
1 year ago
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IrondocContributor I
asked in Advanced setups
roku and service

I had my system set up to stream audio through Roku including an an amp for ceiling speakers, arc, and sub. It all worked great and could also stream music through the Sonos app on my phone through these speakers. I had to change my Roku device and the surround sound stopped working. After having it fixed now my Sonos app can’t find the arc and amplifier. Am I missing something? 

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I
1 year ago
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TpauContributor II
asked in Advanced setups
Sonos Net Channel

I have been advised to change the Sonos net channel via the S2 app to 6 but it is greyed out and therefore not possible. Due to this I connected the sub to the router with an ethernet cable but it made no difference. The channel is currently set to 1 but it was showing as 11 yesterday which suggests it has changed ( it has not been misread). Any suggestions as to how to remedy this would be appreciated. 

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106rallye
1 year ago
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Mrfish808Contributor I
asked in Advanced setups
Sonos and Optus broadband

Has anyone got Sonos working with Optus broadband? I have just switched and they appear to be incompatible.

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M
1 year ago
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Peter626Contributor I
posted in Advanced setups
uso de sonos move

Hola a todos, quiero saber si en los sonos Move (ya están emparejados en mi red de internet) se puede escuchar música desde cualquier clase de app (YouTube/Spotify etc) o solo se puede con aplicaciones premium, gracias 

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Airgetlam
1 year ago
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JulieETContributor I
asked in Advanced setups
My sonos wont connect to my account/wifi

Hi. After moving out from my dads place I took my play:1 with me… Now I cant connect them to my own Wi-Fi… What I have triedMakes my own Sonos account I have reset the speakers (bc of “new” owner  bc the sonos was connect to my dads account) They are plug into the lightning plugs They do pop up in my sonos (s2) app The light on top off them are green When the try connect to my account or Wi-Fi it’s says there is a problem to try again (I don’t really know how to try again?) I have disconnected and connected my Wi-Fi 2 times nowWhat can I do to make them work???  I feel like I have tried to follow every step I could find online.  EXTRA info I cant open system in The app either 

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J
1 year ago
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Devs71Contributor I
posted in Advanced setups
Sonos Arc connection

Hi,I’ve got a job where the customer has installed an ARC behind an acoustic screen..Video is provided by a projector so there is no  E ARC support. He is currently using air play to get the sound from Apple TV though the Arc but wants to now add Sky stream to the system.. I can’t find any way to get the sound from Sky stream to play via the ARC.. Any ideas.. ?? Cheers

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D
1 year ago
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Vitovodoley1Contributor I
asked in Advanced setups
Does iphone version matter for trueplay setup

Does iphone version matter for trueplay setup?

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Airgetlam
1 year ago
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Andy_116Contributor I
asked in Advanced setups
How fo i stop music playing in a loop even when stopped

HiAfter I finish playing one of my playlists in the sonos app, whether I pause it or clear the play list it continues to play, I can't hear it but the time line on the track is active and it doesn't matter how many times I clear the playlist it just regenerates and starts againRegardsAndy

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Ken_Griffiths
1 year ago
Jasvans
JasvansAvid Contributor I
asked in Advanced setups
Sonos Soundbar and speaker Integration with Control 4 Touch panel & App

We are working on a case where the following in a requirement.1. Soundbar for Living  & 3 Bedrooms 2. Portable speakers in Dining and Den area   The Customer Requirement  1. Streaming content ( audio) from Spotify to each zone ( rooms ) separately2. All zones combined 3. All controls (volume, source selection from control 4 touch screen ) streaming platform remain Spotify. Please help me on this with the best solution.   

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Jamie A
1 year ago
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MikereillyContributor I
asked in Advanced setups
unable to connect to Plusnet Network following router upgrade

Hi, I have recently renewed my Plusnet account and was sent a new Hub 2 Router which I believe is the same as the BT router.I have tried most of the day to reconfigure my Sonos Beam to the router via Wi-Fi but get as the last stage of the setup after I enter my Wi-Fi password and then get an error that Sonos can connect to the router. I have  changed the settings ad per the support page but no joy. (Eg disabled 5Mhz mode, ensured spa, and the correct channels are enabled.I have then tried the old router and reconfigured the Sid and password to match the new router but get the same issue.  I have tried configuring from iPad and iPhone. Any suggestions on how I can fix this?

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Jamie A
1 year ago
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ShawneauContributor II
asked in Advanced setups
Roon to Sonos via Airplay2, question about sample rate

So, Airplay 2 can definitely handle 16bit 44.1, and S2 speakers can do up to 24bit 48, but during Airplay2 playback Roon’s Signal path thing (see screenshot) always shows the playback as being “High Quality” and not “Lossless” because Roon can’t guarantee what the Airplay2 device is doing on it’s end. Some AP2 devices will always need to convert to 48khz before playing etc. , so that’s understandable.This is not the case with Sonos Streaming, it shows as lossless in Roon signal path, but roon and sonos streaming have not played well together for some time, whereas Airplay 2 has been rock solid.So my question is, does anyone know for fact if The Sonos speaker is ever taking a 16/44.1 Airplay 2 signal and manipulating it (bringing it up to 48Khz etc.)If the answer is that it’s playing 44.1 16 bit with no manipulation, then Airplay 2 is the clear winner over Sonos streaming when it comes to playing off Roon. Otherwise, struggling with Roon to Sonos Streaming direct might be worth it to ke

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1 year ago
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PappnContributor I
asked in Advanced setups
how to update wifi

Recently updated wifi and need to change on system but not sure how... help! 

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AjTrek1
1 year ago
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Nath93Contributor I
posted in Advanced setups
dj decks connected to sonos

So I wanted to play my decks but coming through the Sonos throughout my house and as I’m sure everyone’s aware it’s been said it’s impossible, however I’ve found a way!!!  so connecting the decks to the Sonos Ray which has a optical input so you’ll need a rca cable splitter to optical  ( this connects the decks to the Sonos ray )  now with this set up there is a delay from the decks headphones and the Sonos playing .so to sort this you’ll need to purchase a lip sync corrector And a aux to rca cable x 2 of these When that’s connected I found my deck headphones where super quite so I bought an amp to make them louder . so from the decks to the Sonos ray is rca to optical leadand to sort the delay is a aux to rca cable plugging into a lip sync corrector which then plugged into a headphone amplifier via rca to aux lead then plug your headphones into that  Links below https://cpc.farnell.com/cyp/au-d18/lip-sync-corrector-adjustable/dp/AV21325https://cpc.farnell.com/pro-signal/psg3414/hi-res

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Sotiris C.
1 year ago
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SMoorjaniContributor I
posted in Advanced setups
Can't get sound to come through Sony KD75X81KU when connected to Sonos AMP

Can’t get sound to come through Sony KD75X81KU when connected to Sonos AMP. Tried switching to TV speaker in settings but automatically goes to Sonos Audio system.

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106rallye
1 year ago
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DcSpeaksContributor I
asked in Advanced setups
Can I use a passive non-sonos soundbar and speakers with Amp?

Hello,i am setting up a patio. My amp is inside the house in a media closet. I understand that if I want to have a sonos soundbar pair with an amp it would need to be in the same general area so this is not possible for me. What I do have is the ability to run any lines I want from the TV to my media closet. I want to use a sonos amp because the rest of the house is Sonos. So I am having trouble figuring out how to have a sound bar, rear speakers and sub connected to the amp and my TV. 

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J
1 year ago
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BOJOContributor I
asked in Advanced setups
Turntable with two Sonos Era 100 (in stereo setup)

Hi In the manual it says: “Note that Line-In is disabled on Era 100s that are being used as surround speakers in a Sonos home theater.”  What about a simple stereo-setup with two 100s? Kind regards 

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SarahN
1 year ago
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KikokikoContributor I
posted in Advanced setups
changed wifi password and sonos wont connect

I recently changed my Wi-Fi password and Sonos can’t connect now.  I’ve tried the steps the app suggests, and when it comes to writing the new password, it says Sonos cannot connect even with the new password typed.if I try to just “add new device” - the devices simply do not appear.  have lost 3 hours trying and nothing. Tried to reset the app, that also did not work.  haven’t changed anything else on my router (all same equipment and network) - and nothing.  any ideas? 

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N
1 year ago
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DuranDoranMartellAvid Contributor III
posted in Advanced setups
linking Sonos products by ethernet cable

Hi Sonos Hivemind, I am just wondering if there is any benefit to linking 2 Sonos products together by Ethernet, but not to the Wi-Fi router.For instances, if I connected my Arc to my Sub by their ethernet ports, would it potentially improve their Wi-Fi connection and/or pairing? Similarly would linking a Boost to a speaker by ethernet improve signal receipt? Thank you in advance for your help.

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D
1 year ago
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ShawneauContributor II
posted in Advanced setups
Adding a Boost to system, should I unplug ethernet from all my speakers to avoid problems?

So I’ve got several Sonos speakers through the house and the Sonosnet ones are struggling with lossless multiroom, so I’m buying a Boost to help solve that. I’ve got 3 wifi only speakers, 5 on Sonosnet and an Arc SL that’s hard wired to ethernet currently.I’m on a Unifi network.Should I unplug the Arc SL and only have the Boost connected to the Unifi network via Ethernet to avoid network problems? Thanks 

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J
1 year ago
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