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Advanced setups

This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.

  • 2,083 Topics
  • 13,371 Replies
Corry P
Corry P
answered this question

Sonos and Mesh network

Hi @Bourney Welcome to the Sonos Community!I believe that system will work with your Sonos without issue, yes.Please note that when you add...
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ratty
ratty
answered this question

Two systems on one wifi network, with only one phone controller?

As you perhaps realise, one set of speakers would need to be factory reset and then set up afresh as a ‘new system’ while the other set is t...
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2083 Topics
garfieldairlines
garfieldairlines
posted in Advanced setups
UPnP not working with converted files

So, after this app debacle I’m on the hunt for technical solutions.The one that I found is that I use Symfonium ( https://symfonium.app ) and oh great it supports UPnP ! I can play my files in the FLAC format (16bit/44.1 kHz) without problems !But my music provider converts to OPUS 128kb/s for my smartphone because when I’m on the road… Roaming gets quickly expensive. I then get 48.0 kHz files that are then sent via UPnP to Sonos, just like FLAC.According to https://docs.sonos.com/docs/supported-audio-formats, 48 kHz is supported for Opus. But it doesn’t work. Bummer.But fear not I got one last card up my sleeve and it’s to transcode to MP3. So I’m trying MP3 320kb/s, in 44.1 kHz which again is supposed to work and… well, it doesn’t work.I tried another UPnP device it was working flawlessly, and it even works over Chromecast… But we can all dream about Chromecast on Sonos when I see Apple and AirPlay working without problems it really sucks using Android with Sonos… :(Any staff members

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J
29 days ago
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CronchyTrending Lyricist I
asked in Advanced setups
Sonos Products and Wifi 7 routers (Asus BT10)

Just reporting a bug really and doing it here as support chat has been impossible to get hold of.Recently upgraded to Asus BT10 wifi 7 mesh system. All my other devices connected fine (including the ancient stuff like nest thermostats, ring doorbells, my 14year old printer etc...) with the exception of my Sonos gearArc, Sub3, symfonisks bookshelves - none of it would connect.Trying to manually reset the network settings and ultimately factory reset didn’t work, it simply wouldn’t connect to the wifi network.Ultimately I found that disabling ‘Wifi 7 Mode’ within the router settings allowed everything to connect back up.  Wifi 7 mode is backwards compatible with older devices, as proven by everything else in my hose connecting to it fine, just evidently not for sonos,  they will not connect whatsoever to an Asus wifi 7 router if Wifi 7 mode is enabled.Hopefully this can make its way to the engineers and they can push out a firmware update for these devices to work fine on a wifi 7 enable

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Corry P
1 day ago
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WesternCanadaguyContributor I
asked in Advanced setups
listening to turntable or cd through a receiver to a sonos connect.

I have an old first gen Sonos system.  Play 1,3 and 5.  I still use the Sonos S1 app.  I also use a Sonos Connect to listen to Sonos on my home stereo system through a pioneer amplifier and Bose speakers.  This all works well. I want to listen to my turntable and cds on the rest of my Sonos system, not just on my stereo system and Bose speakers. I know I could plug the turntable or cd player directly into the Sonos Connect to the analog Input, but there are 2 problems with this.  First, there is only room to plug one of them in, and second this would mean they were not plugged into my stereo system.  So, my question is, how/can I have these components on my stereo system through my receiver and also be able to have them extend through my Sonos.  Any help greatly appreciated.   

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Stanley_4
1 day ago
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farforestfreakContributor I
asked in Advanced setups
Multiple Wifi set up

I have 2 internet providers coming into my house - SKY and AIRBAND. Most of my Sonos components are wired via Ethernet to the Airband router. The WiFi on both routers are on.  The IOS controller shows all components whether I am connected to the Sky or Airband WiFi but the list of services won’t load and I can’t control the music/volume.In the app the Sky WiFi is shown under manage my network - if I try and delete it it reappears after a few seconds. Any advise on how to set this up correctly? I would like Sonos wired for reliability but if I turned off Airband WiFi could I use Sky WiFi to control the system if it’s wired into the Airband router? Most of the units are close together except for a couple.   

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F
2 days ago
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bryan21Contributor I
asked in Advanced setups
changing WiFi channel

What channel is best to use to lower interference from other WiFi products? I use a google fiber modem and service and how do I go through this process of switching my Sonos system to a different channel? Thank you 🙏 

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buzz
2 days ago
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WTFoX74Contributor I
asked in Advanced setups
Unable to AirPlay to Era 100 in separate VLAN (Ubiquity)

I have a Ubiquity Unifi network with a separate VLAN for my Sonos speakers. They all work perfectly fine (set on SonosNet) + a Roam on WiFi, except for the Era 100 (which is connected to ethernet with the Sonos Combo Adapter). I am unable to connect any device via AirPlay. When I move the Era back into LAN (same VLAN as other devices) it works instantly.

99742
K
2 days ago
AjTrek1
AjTrek1
posted in Advanced setups
Asus WiFi 6 & 7 Routers Exhibiting Connection Issues with Sonos (and maybe other brand routers)

This post applies mainly to ASUS routers that incorporate AiMesh setup; but may be applicable to other brands. I have three (3) Asus ZenWiFi Pro ET12 WiFi 6 routers configured in AiMesh via wired backhaul.I’ve seen posts indicating that WiFi 6 and WiFi 7 routers lend connectivity issues with Sonos. It’s been recommended to disable the WiFi 6 or WiFi 7 bands. As you can see from the screenshot below I have all three (3) bands active. I have WiFi 6 Apple products that use the WiFi 6 GHz including this iPad Pro 13 inch I’m currently using to pen this post. I have devices (cameras, Alexa & Google, TV’s, Apple TV’s, washer & dryer, dishwasher, microwave, lights_ Phillips Hue & Wiz, security system, Android tablet, Apple cell phones, tablets & computers, HVAC system and 31 Sonos products) that use 2.4Ghz, 5Ghz and as mentioned the 6Ghz band. The difference that allows my network to have consistent connectivity for all my devices is as follows:Asus Smart Connect is disabled Al

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AjTrek1
3 days ago
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Jonathan BourneContributor I
posted in Advanced setups
Disappointed re mobile wifi compatibility with Sonos

I bought an Era 100 about 18 months ago for use in a small flat. It’s an old building and we’re on the top floor so the only WiFi option is a mobile dongle-type device (basically a 4g sim). It works fine though and worked for 12 months with the Era 100…. then nothing at all. After a couple of hours wait time (I gave up several times!) I finally spoke to customer support today to be told that mobile networks like this are not supported any more. So, I now have a redundant Era 100… what a waste! Sonos, how do I get my money back? You have moved the goalposts and the product that worked when I bought it is now useless. Has anyone else had the same issue? Is there a solution?

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Sotiris C.
4 days ago
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Anna BContributor I
posted in Advanced setups
Amp/Arc Ultra set up

I have an Arc Ultra, Sub 4 and Amp connected to ceiling speakers. What is the best way to connect The arc ultra and amp to each other? Wired or wireless? If wired, do you run an earc hdmi from tv to arc ultra and tv to amp? Then, is it better to group the arc/sub to amp or is it better to add the amp as surrounds in the same arc/sub group? Finally when I was exploring and started to add the amp as surrounds to the arc, I got a notification that doing so would stop the amp speakers from playing analog sound. What, if any, negative impact will that create? Thanks in advance. 

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A
8 days ago
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pbcAvid Contributor I
posted in Advanced setups
Lost connection after changing my Network Switch

So I had to replace my network switch as it failed. I have 4 Sonos Connect devices (one Connect Amp and 3 Connects). Historically I had one connected to the Switch and then the other 3 daisy chained via cat5 cables. All was well.  Now my system “isn’t found” on the network. After trying a bunch of things I decided to hard reset each device (pressing mute/volume up button when powering on until orange light flashes and eventually solid green). I then reset my app and started from scratch with just one device at a time. However it is still unable to find my device.  I can see on my Router that the Connect Amp has an IP address so know it is connected.  But adding a device via the app and going through the “power on” just keeps saying no device found.  Any ideas?

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C
10 days ago
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LaurentJaContributor I
asked in Advanced setups
2 Era 100 as surround and stereo pair

I've just bought a Beam, a Sub Mini and two Era 100s. The two Era 100s are configured as the Beam's surround and it works fine. But I also want to listen to music only on the Era 100s in stereo (without using the Beam). No matter how hard I look, I can't find a way to create a second configuration that allows me to do this. Do I need to create a second room in the application? Or should I link the two Era 100s in Bluethooth? I'm at a loss.   Thanks for your help.

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jgatie
12 days ago
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gdgibTrending Lyricist I
posted in Advanced setups
Sonos & UniFi - Instructions for how I get them to play nice

You can find a complete writeup of how I got Sonos & UniFi to play nicely on the UniFi forums: Sonos & UniFi - Instructions for how I get them to play nice | Ubiquiti Community

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controlav
14 days ago
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protegeeswartzContributor I
posted in Advanced setups
Sleep mode / missing components / network and router settings

I’m posting this because of the repeated problems I’ve had my Sonos network and components working then falling off of my system. This is potentially a fix for many people out there.  I have an Asus router, but many routers will use the 2.4Ghz and 5Ghz bands simultaneously WITH THE SAME SSID NAME. This will confuse your Sonos system, as well as many other WiFi connected devices. For me, my Arc would connect to the 2.4Ghz band and my 2 Era 100’s would connect to the 5Ghz band. While the components were all connected to the router, the fact that they were on different bands did not allow the Sonos network to connect to all 3 of them. What’s more infuriating was that if all 3 coincidentally connected to the same band and were set up on a Sonos network, the router may move 1 or 2 to another band at a later time and the Sonos network would show those components as disconnected or missing or in Sleep Mode or powered down.  THE FIX:Find the WiFi settings on your router that “combine” your 2.4

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MoPac
15 days ago
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dgozalieContributor I
asked in Advanced setups
Sonos Connect as streamer

I used to use raspberry pi + digi+ coax out connect into DAC using Volumio… and i am quite happy with the setup… my music server got lots of FLAC at up to 24/48.kHZ and can play HDCD out of my FLAC.. how do i know because i am using Parasound D/AC-2000 and it show the output at 44/48 and HDCD…recently i got a Sonos Connect Gen 2… perfect for Sonos Apps S2…. and i found out in Line Out Level for Sonos Connect got 3 options, Variable, Fixed and Pass-Through… what is the best setting ? and can i stream my FLAC at 24/48kHZ or even got HDCD decoding on it ?  

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Jamie A
18 days ago
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GorosContributor I
asked in Advanced setups
Two Sonos Ports with dead ethernet connections after the "big update"

System - 1 Amp connected to a pair of Emotiva ERT 8.3’s, 2 Ports, one connected to a Denon 4311ci (13.2) via Coax and the second connected via coax to a Musical Fidelity V90-DAC, connected via Analog RCA to a HK3490.I was an early adopter of the Amp and Port when they launched, and despite some issues with my Unifi AP’s, I had them working prior to the update by wiring one to Ethernet and leaving the rest connected via Wifi.Like everyone else, the big updated forced me to reset all the devices and re-create my network and this is when I noticed that no matter what I did, I can’t get my AMP to play music.  It shows on the app that it’s playing, but no sound...however it will control the rest of the group playing music on the Ports from the touch controls just fine.Apparently, one of the recent firmware updates killed the wired ethernet ports on the back of BOTH ports, they don’t even light up on the back anymore (neither ethernet port lights NOR the setup button light on the back - but

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G
18 days ago
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Spence189Contributor I
posted in Advanced setups
Sonos Wifi Only Setup

Hi all, I know there are hundreds of posts on here about Sonos on Unifi. One thing that I can't see full clarification on is for full WiFi setup, do you still need set STP up on the network side or is that only for a wired/mixed setup? If the above is true, I've got an AP wired into a dream machine which from other posts appears not to support STP, does this mean I would need to migrate this AP to a switch for it to work reliably? ThanksSpence

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M
20 days ago
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JavierPerezContributor I
asked in Advanced setups
Cambio de cancion cada 30 segundos

The problem is that sometimes when you put on a playlist, the songs play for a period of time,  30 seconds, other times 20 seconds and it jumps to the next song without finishing the onePlease help me for this problem.

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Airgetlam
23 days ago
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Kim LindholmContributor I
asked in Advanced setups
Issues with Spotify Connect on Sonos Speakers

I am experiencing issues with Spotify Connect on my Sonos speakers, and I would like your assistance in resolving the problem. Below are the details:Problem DescriptionI can successfully play music on my Google Nest devices using Spotify Connect. However, when I try to play music on my Sonos speakers, nothing happens. On my computer, the Sonos app works as expected, and I can control the speakers. However, I cannot use Spotify Connect to play music even from the Spotify desktop app. Interestingly, when I tested Spotify Connect with my Sonos speakers at a different location using my phone, it worked perfectly. This suggests the issue may be related to my home network setup.My SetupRouter: ASUS RT-AX5400 All devices (Sonos, phone, and computer) are on the same network. Both the Spotify and Sonos apps are up to date.Troubleshooting Steps Already TriedRestarting all devices, including my router, speakers, phone, and computer. Ensuring all devices are connected to the same Wi-Fi network. Te

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Sotiris C.
24 days ago
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SalsaContributor I
posted in Advanced setups
Sharing Music Library on Windows 11 with BT Mesh

After a lot of aggro I finally shared my music library, after installing a BT Mesh on a Windows 11 PC.I was getting the 913 and 1002 errors, which I didn’t get when setting SONOS up directly to my router (no mesh).  Hope this helps someone, as I couldn’t find a fix on here that helped me. File Explorer, right click on the music folder (mine is Jally Music) click on “Show More Options” click “Give Access To” select “Specific People” Type Sonos and hit return (it adds ‘Sonos Wireless Hifi System’ to the access list) Click the Share button to end the process Return to the Sonos app and add your music library againGood luck. 

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Airgetlam
30 days ago
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Adunn66Contributor I
asked in Advanced setups
stream TV audio via Arc Ultra to other rooms

I am designing a whole new audio video solution for a basement remodel. If I add four Samsung tv’s with Arc Ultra sound bars, can I synch the sound on all sound bars?  Can I play the tv audio through a Sonos amp to my pool speakers?  Thanks. 

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G
30 days ago
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BuglerksContributor I
posted in Advanced setups
reconnecting network

I was having problems with my Sonos one connecting to the internet so was advised by the support to do a factory reset. Now I am unable to connect the product to my network. The wizard comes up and it is able to find my project, it say it is getting my Sonos One ready but then errors. Sometimes it says will send a chime sound but this doesn’t happen and it errors out. I have another Sonos one on my system which is connected fine but I can’t see in the app. I have never been able to have both working with Alexa capabilities at the same time, but I would take what I had because at the moment this one is flashing green at me and is useless!!Does anyone have any advice?thanks 

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Stanley_4
1 month ago
Z
ZipsgearContributor II
posted in Advanced setups
pairing an arc with a beam for a projector

I have an LG 710 4k projector with earc and want to have a hdmi connection to my projectors earc output, I’ve tried a 25’ hirez hdmi from the projector to the arc but it is not recognized . Is it possible to connect a beam located at the back of the room with the projector to the supplied Sonos short cable to my projectors earc and pair the beam in the app to my arc located under my 106” screen ? Would the arc be recognized as the main soundbar and beam be seen as a surround even if it were to pair ? 

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jgatie
1 month ago
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Homeuser123Contributor I
posted in Advanced setups
Adware in Sonos App

Sonos has built adware into the app. So when my adware blocker stops traffic to braze.com, a cross-channel marketing campaign platform, it blocks me from being able to play music on my devices for several minutes. Can Sonos provide a response? And allowing my usage of the app to marketing campaign platforms is not an acceptable response.  

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1 month ago
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RiponOX13Contributor I
posted in Advanced setups
2 tvs to Sonos ARC

I have 2 tvs that I want to connect to my Sonos Arc soundbar.  Sound from both tvs will never be on at the same timeExample tv one I maybe playing a video game and tv 2 would be football and I want to listen to the game.   Another time I may want to hear the game and just have the game on to follow but not really care to hear it.  What is the best way to hook up 2 tvs to the arc?  Can I use a hdmi splitter or matrix that supports eArc out?  Have the eArcs from both tvs go to hdmi one and hdmi 2 and then have the output of the splitter that supports eArc go to the Sonos Arc?

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2
1 month ago
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BrotherJimContributor I
posted in Advanced setups
Brightspeed Fiber Calix GigaSpire BLAST u6.2 Router And Sonos Products Not Found

SONOS app on Apple iPadBrightspeed Fiber with GigaSpire BLAST u6.2 Router I have used SONOS for years with both DSL and Spectrum cable. Today I had Brightspeed Fiber installed. The router has one SSID for both 2.4GHz and 5GHz. Sonos products are not found on the network and of course will not connect. Have tried …Disabling the 5GHz radio in order to make ONLY 2.4GHz available Disabling the router firewall entirely so there was no filtering of traffic in or traffic outAnd assistance would be greatly appreciated. I’m all out of ideas to make SONOS work. Thank you !!!

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Stanley_4
1 month ago
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