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Airgetlam
AirgetlamAnswer
January 17, 2026

If you’ve followed the instructions in the new router - installation instructions FAQ, often wiring one or more devices with an Ethernet cable helps the controller communicate with them, but it also depends a lot on the age of your Sonos devices. 

Bruce

2 replies

Airgetlam
AirgetlamAnswer
January 17, 2026

If you’ve followed the instructions in the new router - installation instructions FAQ, often wiring one or more devices with an Ethernet cable helps the controller communicate with them, but it also depends a lot on the age of your Sonos devices. 

Bruce
Stanley_4
Grand Maestro
January 17, 2026

With no Sonos information here or in your profile detailed help is impossible. Keep in mind we are for the most part just other users with a sprinkling of moderators part time.