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Airgetlam
AirgetlamAnswer
Jan 17, 2026 2:36 AM UTC

If you’ve followed the instructions in the new router - installation instructions FAQ, often wiring one or more devices with an Ethernet cable helps the controller communicate with them, but it also depends a lot on the age of your Sonos devices. 

Bruce

2 replies

Airgetlam
AirgetlamAnswer
Jan 17, 2026 2:36 AM UTC

If you’ve followed the instructions in the new router - installation instructions FAQ, often wiring one or more devices with an Ethernet cable helps the controller communicate with them, but it also depends a lot on the age of your Sonos devices. 

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Bruce
Stanley_4
Grand Maestro
Jan 17, 2026 5:08 AM UTC

With no Sonos information here or in your profile detailed help is impossible. Keep in mind we are for the most part just other users with a sprinkling of moderators part time.

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