cant pair the gen 4 to my system

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i have a arc a gen 4 sub and pair of play ones.i cant get the gen 4 sub to pair what do i do

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AjTrek1Answer

@jerome one

I think @Airgetlam (who is usually spot-on) may have misread your post. His memory (as he puts it) isn’t serving him correctly this time around 😂

Jokes aside….to your question first things first:

No matter where you are trying to use a Sonos Sub the proper terminology is “Bond or Bonding”.
“Pair or Pairing” is only correct if you are trying to create a stereo pair with two like speakers.

Play:1’s can be used as surrounds with the Arc as are other speakers shown below. You can follow this link for more information.

To add surrounds to any Sonos soundbar follow the instructions in this link.
To add the Sub 4 to your Arc (Home Theater) follow the instructions in this link.

If you have additional questions or we’re still not understanding your issue please come back for additional assistance.

Note: In the link to add your Sub 4 please pay attention to products it cannot be “Bonded” with.

Together Everyone Achieves More = T.E.A.M.

Airgetlam

To the best of my recollection, the PLAY:1s can’t be used as surrounds for the Arc. Try setting up your system without the surrounds. You should be able to bond the Sub gen 4 with your Arc.

If memory serves, the min spec on the Arc for surrounds is the Sonos One, or higher.

Bruce

AjTrek1Answer

@jerome one

I think @Airgetlam (who is usually spot-on) may have misread your post. His memory (as he puts it) isn’t serving him correctly this time around 😂

Jokes aside….to your question first things first:

No matter where you are trying to use a Sonos Sub the proper terminology is “Bond or Bonding”.
“Pair or Pairing” is only correct if you are trying to create a stereo pair with two like speakers.

Play:1’s can be used as surrounds with the Arc as are other speakers shown below. You can follow this link for more information.

To add surrounds to any Sonos soundbar follow the instructions in this link.
To add the Sub 4 to your Arc (Home Theater) follow the instructions in this link.

If you have additional questions or we’re still not understanding your issue please come back for additional assistance.

Note: In the link to add your Sub 4 please pay attention to products it cannot be “Bonded” with.

Together Everyone Achieves More = T.E.A.M.

AjTrek1

@jerome one

I just peeked at your profile which indicates that you have a Play:5 (Gen1). That speaker isn’t compatible with the Arc nor the Sub 4. If your Sonos previously only consisted of the Play:1’s and Play:5 (Gen 1) then the Play:1’s must have been downgraded to S1 compatibility to match the Play:5 (Gen 1). At this juncture to make the Play:1’s compatible with the Arc you’ll need to factory reset them to make them S2 compatible with the Arc. If you still want to use the Play:5 (Gen1) you’ll need to setup a separate system for it.

Together Everyone Achieves More = T.E.A.M.

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