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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2132 Topics
G
gortechContributor I
posted in General feedback and conversation
Refund

Fantastic experience returning my Era 300. I followed Sonos directions for returning merchandise and the day they received my return they processed my refund.  Customer service was quick to respond to my questions and provided helpful information. On 2 seperate occasions I had issues with my orders, both were problems I created. Customer service was excellent in helping me and I have no worries should I need assistance in the future.  All in all, my experiences have been positive and their customer service is a model other companies should strive to emulate.

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T
9 months ago
N
NicVContributor I
posted in General feedback and conversation
Disappearing Artists

Hi All, please can anyone shed some light on this for me please. I'm an avid listener of Armin van Buuren. On  Fridays he has a radio show called  ASOT ( a state of trance) which I listen to for the last couple of years.  Can someone please explain why this suddenly does not show up on any of my search results, it has simply disappeared from Deezer, it also used to be under‘Discography’, but no longer to be found anywhere? I’m really disappointed as it is theonly thing I listen to every week. many thanks in advance.  

2
N
9 months ago
S
sossijContributor I
posted in Owners café
One and Beam grouping - easy way switch?

We currently have 2 x ONE: one in the lounge, one in the kitchen and both grouped. Music is streamed all day as we WFH.We’re thinking of buying a Beam soundbar for the lounge, and using that to listen all day in the lounge and grouped with the kitchen, and then when we watch TV. We’ve not really thought about what to do with the current lounge ONE.When we watch TV, will we need to un-group the lounge Beam and kitchen ONE, or is there a way to set this up so we don’t have to ungroup/group each time we watch TV?We could have the spare ONE in the lounge too, can I set up sub-groups? e.g.Group 1(ALL) > kitchen ONE, Lounge ONE, Lounge BeamGroup 2 (LOUNGE) > Lounge ONE, Lounge BeamAnd still stream music in the kitche whilst watching TV in the lounge?Thanks in advance, hope that I’ve managed to ask this in an understandable way!

2
Corry P
9 months ago
E
EdwardNgContributor I
posted in General feedback and conversation
SONOS literally has the WORST customer service

Literally! After the SONOS website failed to process two of my orders in the past three weeks, its customer service team once more appalled me with their belligerent behavior. The outsourced team couldn’t care less about customer experience. They were the most impatient, most rude, and the most infuriating customer service staff I have ever encountered.On a separate topic, the SONOS website is seriously f*** up. After I updated my profile info, the field I tried to change remained the same while the website notified me that my profile was “successfully updated”. And when my orders didn’t go through, the website still gave me a confirmation page stating my order “has been successfully placed”.It seems nobody at SONOS cares about customer experience. What a shame and absolute disgrace!Moderator Note: Removed email and order number as personal information. Modified in accordance with the Community Code of Conduct.

1
Sotiris C.
9 months ago
M
MrHandContributor I
asked in General feedback and conversation
How to forget a Sonos System

I need to forget the current system, ie Living Room, that I have created and start over. The command:Settings>System>Forget Current Sonos Systemis not available on the Sonos S2 appHow do I forget a system?  

1
jgatie
9 months ago
H
HtepTrending Lyricist I
posted in General feedback and conversation
change volume slider ios app

Hi,since volume could not be change with physical bouton on iPhone with iOS, it would be great to add logical bouton (-) (+) to action volume step by step. Slider is very sensitive when volume is low and could be hard to set.any tips with that?

5
jgatie
9 months ago
Stanley_4
Stanley_4Lead Maestro
posted in General feedback and conversation
Change the forum's Cloudfront blocking limit

When I go through the “Recently active” link and start opening all the posts I have not yet seen I get to around 25-30 and suddenly pages stop opening and I get a Cloudfront “blocked” message instead. If I go do something else for a couple minutes I can return and reload the blocked pages with no problem, well unless there too many.Bumping the limit to 50 wouldn’t impact the forum’s security much and would be far less hassle for me.

4
Airgetlam
9 months ago
H
HappycardContributor I
asked in General feedback and conversation
get headspace added as a Service in the App

My medical plan pays for a subscription to the Headspace meditation App.  I see Calm Meditation is lusted as a Service.  How does one suggest an Service gets added to the Sonos App? Headspace used to be an Alexa skill but it was dropped. 

1
Ken_Griffiths
9 months ago
Mike R. H.
Mike R. H.Sonos Staff
published in Owners café
Join us for our first Q&A exclusive to the Community and Reddit! (Concluded)Q&A

In the first of many Community hosted events, we are happy to announce a Technical Q&A with Coen Westerveld, Principal Product Manager. Coen is a long-time veteran at Sonos joining back in 2013. Recently, he helped to bring Move 2 to life and will be able to answer questions pulled directly from this thread, as well as the thread on the Sonos subreddit. We will close for questions in about a week (5th of November).Need some inspiration for what questions to ask? Maybe a question or two comes to mind after reading our Essential Guide to Move 2. Or after reading the product page for the Move 2, you feel there is something else that you would love to know more about.So what’s on your mind? Have any questions for Coen about Move 2? Drop them down below! We’ll compile all the questions and share them back here.PS, we also got a video showing how the Move 2 is made 👀EDIT: After a lot of work from Coen and his team, we got answers to your questions.Coen and his team could not answer them

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Stanley_4
9 months ago
M
Martin MContributor I
asked in General feedback and conversation
returning sonos product to poland??

Hi folks. I recently purchased a Sonos Roam but on delivery decided I did not want it. Box not opened. On printing the docs it is being returned to Poland. Is that right given I live in the UK. Also, the pro-forma invoices show I paid USD 68.97 when I paid GBP £134. I am concerned I am not going to be refunded the correct amount!

3
Airgetlam
9 months ago
J
julien.olgiatiContributor I
posted in Owners café
Support Sonos one SL

Bonjour, J’ai acheté il y a quelques années le système home cinéma. Pour les hauts parleurs arrière, j’ai acheté les pieds Sanus One Floor Stand. Après utilisation, je ne trouve pas très pratique, car les enceintes ne sont pas réellement fixés. Existe-t-il des supports plus adaptés ?Dans l’attente de votre retour, je vous adresse mes meilleures salutations  Moderator edit:Google Translate- Good morning,I bought the home theater system a few years ago. For the rear speakers, I purchased the Sanus One Floor Stand. After use, I don't find it very practical, because the speakers are not really attached. Are there more suitable supports?Waiting for your return, I send you my best regards.

4
Ken_Griffiths
9 months ago
M
MontabellaContributor I
posted in General feedback and conversation
How can I get live sales assistance in Europe? How badly does this co. NOT want to sell their products?

It’s seemingly impossible to get someone on the phone to assist with buying a Sonos product in Europe.  I have upgrade credits I want to use - forget the fact that I’m 95% sure they cannot be combined with Black Friday discounts - however, I simply can’t find telephone sales support. This company seems to be in ruins, generally.  The amount of technical support I needed just to reconnect an AMP after changing a WiFi router alone, was a poor enough experience for me to never buy another Sonos product.  Now they won’t even let me buy one since I can’t use an upgrade coupon. This would all be comical if it weren’t so ridiculous.  Help please. RDF

1
Corry P
9 months ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in Owners café
Escalation of support when phone support cannot resolve

I have 14 Sonos units (1 unplugged) and have over recent years experienced poorer performance with multiple drop-outs, refusal to connect, lost speakers and so on.I’ve spent a lot of time with telephone support but feel progress is slow. Over the ears I’ve been told to Replace Bridge with Boost Wire a Sonos unit to router Remove Boost Un-wire Sonos unit and connect directly to Wi-Fi Then more recently it was gently suggested I consider a Wi-Fi mesh would be a good idea - I duly bought a TP-Link system and then when I continued to have issues Sonos suggested I change the channel only to discover this system chooses automatically and cannot change manually. Wire a unit - After that last suggestion last week I decided to move one of the TP-Link nodes near my new ERA 100s and wire that. - Nope. Need additional hardware to do that now. So I connected to one of my Play 3s (It means the node is not roughly midday between the main router and most distant ERA100 so presume not ideal).   Then to

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Stuart_W
9 months ago
S
Stevelandmc01Contributor I
asked in General feedback and conversation
Returning Sonos Move

I didn’t save the box my Sonos Move came in and I have to return it?  Any suggestions for a secure box?

5
Stanley_4
10 months ago
M
MginnContributor I
posted in General feedback and conversation
Sonos not working with Starlink. That is it, I am done and going with Bose.

To hell with Sonos.

3
buzz
10 months ago
D
davidlwillsContributor II
asked in General feedback and conversation
Connectivity

Error message that Bridge 2 is not registered but I don’t have a Bridge 2 (used to have 2 so 1 and 2). Now have a Boost. Turn wifi off and on which fixes it until the next time. There is no Bridge 2 showing in System.

3
Ken_Griffiths
10 months ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
Arc pop finally resolved possibly with update.

 

1
Corry P
10 months ago
P
PolekatContributor I
asked in General feedback and conversation
online support for replacement is awful

I ordered an arc, sub and two era 100’s. The arc had a loose screw or something right out of the box. I never connected it to my system. When I picked it up I could hear the screw rattling around inside. So, I went to the return website and started the return. I got an email with a shipping label but could see nowhere to request and replacement. I didn’t want to just return it I wanted a replacement that didn’t rattle. So I ended up calling support. Spent 45 minutes on the phone explaining I wanted a replacement and not a refund (used a 40% off coupon to order). I was told that I already requested a return and all I had to do was ship it back and around and around. Transferred to a different rep where I had to go through the whole story again (you already requested a return etc etc etc). Finally the second rep understood and pushed an email where I could enter the RMA and request a replacement. Perfect. Except… the website was broken. I would enter in the info and when I hit the submit

8
P
10 months ago
D
DJ 512Contributor I
asked in General feedback and conversation
Return being ignored

How do you get customer service to honor the return policy?  I have 2 speakers I returned… one 5 months ago, one 2 months ago.  I have proven with the tracking number they were received at the warehouse, but I am not being refunded.  Has anyone dealt with this and have a contact?I have 6 SONOS speakers in my system and was a very happy customer but I can’t believe how I’m being treated when I did everything right and have proof that my speakers were sent back and received, yet no word from SONOS.

1
Corry P
10 months ago
C
ChefrgeekContributor I
asked in Owners café
Moved House. Now I app can't find my system

Moved to VA from PA. Plugged in soundbar using optical cable and it played TV feed. Plugged in sub and nothing. I tried using app to control everything but it can’t find my system at all.  I also have a couple small speakers for other rooms and I haven’t even tried to set those up yet as I’m working on the living room first.

4
Airgetlam
10 months ago
E
EtBaContributor I
asked in Owners café
Piratage système sonos / My neighbor hacked my Sonos

FRENCH : Bonjour,  Mon voisin a réussi a accéder à notre système sonos (play 5, sonos one, sonos roam) en se servant de Spotify. Il l’a déclenché en pleine nuit à 3h du matin en mettant la musique à fond. Cela a réveillé toute la famille.Nous sommes en conflit avec lui, c’était donc une utilisation malveillante. Sa box internet était visible dans le menu “gérer les réseaux”. Quelle sont les solutions pour sécuriser l’accès à mes appareils ?? Je trouve ça incroyable qu’il ai réussi à se connecter à mon système sans autorisation. Merci ENGLISH :Hello,My neighbor managed to access our sonos system (play 5, sonos one, sonos roam) using Spotify.He set it off in the middle of the night at 3 a.m., playing the music at full volume. It woke up the whole family.We're in conflict with him, so it was malicious use.His internet box was visible in the "manage networks" menu.What can I do to secure access to my devices? I find it incredible that he managed to connect to my system withour autorization

7
2
10 months ago
R
RBS1Contributor I
posted in Owners café
Sonos wall mounts for SL One speakers

We bought these wall mounts and are having difficulty in unlocking the Mount in order to pivot the speakers……..help! we would appreciate it some one could assist us in this matter. thanks.

10
C
10 months ago
P
PG80Producer I
posted in General feedback and conversation
Black Friday sales?

Will there be a Black Friday sale on the Sonos website? And if the answer is yes will it be for all locations?

6
M
10 months ago
B
bill6800Contributor I
asked in General feedback and conversation
disturbing experience / possible hack on our sonos arc

it was early morning and we just turned on morning shows for our kids when all of a sudden the tv sound turned off and the Sonos voice (or one similar) said in a deep male voice on the arc  “hello?… hello?… I know you can hear me.. you see we’ve known each other for..” and then I just impulsively said ALEXA STOP. Our young daughter was there and I was livid that a tv / speaker system that we trust in our family and around our children would let in such unwelcome energy. I have no idea where that voice came from and I’m disturbed to think what else would have been said in front of my kids if I wasn't there to stop it. I looked it up and its not the beginning of a song, it wasn't something accidentally played on our spotify, and it definitely didn't sound like a random response to a command. so it sounds like a hack to me. I’ve see Sonos hacks in other online forums but not a ton. Has anyone else heard of or experienced this? Home (sound systems) are supposed to be a safe place. I am dee

11
AjTrek1
10 months ago
A
ajx8141Enthusiast I
posted in General feedback and conversation
Feature Request: Audio (Music) Bitrate and Frequency on Now Playing Screen

This was requested in the past as a bitrate and codec. I’m requesting something similar to when playing video. For video we get Stereo PCM, Dolby 2.0, Dolby Atmos, DTS, Etc. For music, we should have a similar display for.wav, 24-bit, 96kHz MP3, 320kbps, 44.1kHz FLAC, 24-bit, 48kHz FLAC, 24-bit, 96kHzThis helps us clear up the audio qualities coming from various sources. Playing music from Tidal app on an iphone, playing direct to the speaker may or may play at the same quality as Tidal direct from the Sonos app. Pandora Via Apple Airplay from the app may not play as high quality as from the Sonos app. Some people prefer not to use the Sonos app for various reasons but don’t know what quality they’re getting from the source due to it being stereo. I think this would be as helpful as finding out you’re getting Dolby Digital plus 5.1 vs. TrueHD Dolby Atmos. 

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Stanley_4
10 months ago
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