Do you think it is acceptable for me to wait over an hour to speak with someone regarding my $2,500+ system not working after your updated App crashed it?
Question
Wait time for assistance
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I see people on the forum claiming that only a few of us are having issues - just the vocal rabble. I wonder who then has inundated support? People with no problems? 🤔
I managed to get through to chat several days ago - can’t remember the wait time. Good luck.
I’m not happy with Sonos. So much so that I passed on the subwoofer deal Costco has now.
But what really pisses me off is the glibness of the on-line support folks when they minimize issues people experience as troublesome aspects of a difficult rollout. ‘Nothing to see here folks. Move along.’
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