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I am a longtime user of Sonos. Over many years I have enjoyed almost flawless access to my extensive music library using the “old” app. Since the launch of the so called “much improved app”, I have no access whatsoever. My Sonos system is not working at all. I have wasted long hours on the phone to Sonos Tech Help …. and for what? No result! No help! 
 

On these occasions, but only after wasted hours (submitting diagnostics, allowing remote access to both iMac and iPad, trying this, trying that), was I told that, really, “there’s nothing we at tech support can do until the “fixes to the new app have be completed”.
 

Well, howdy do!!
You mean Sonos withdrew an existing working app and launched a replacement app which Sonos knew to be incomplete and having inherent faults! 
That warrants more than just a “howdy do”. What can I say? A total s…show!!
Incompetence and disregard to customers and supporters. 
 

Until the new app is fully functional, why won’t Sonos reinstate the old app? 
At least, then, I and others like me would be able to enjoy our music libraries. 
What about it, Sonos? 
 

And, before I close, what about offering some form of compensation to your many loyal customers whom you have disregarded and disadvantaged? 
 

Commiserations to all my fellow Sonos-ters. 
 

 

I couldn’t agree more!  There are various problems according to the  posts I’ve been seeing.

What I have found so far:

  • My (110GB) music library vanished
  • The possibility to make, or add to play lists gone
  • My newest speaker, Sonos Roam quit working after I installed an update to make older Sonos Ones work again.
  • Very slow functioning GUI
  • Very impractical way to combine speakers in order to play the same in more rooms

Please withdraw this premature update and get back to delivering the quality that made us choose Sonos in the first place

@User126842 

@Yarrabilly 

Did you both update the app yesterday, and did you run the subsequent system firmware update?

Yes on my part. I did.  Got a subsequent message to update Sonos Roam, but got error 1000. The Sonos Roam is now slowly blinking white. Not possible to turn off.

Thanks for quick reply

Yes. I have updated the app.
Still nothing works. Can’t upload music library from iMac to Sonos. 
Have new app on both iMac & iPad. Neither work. 
Didn’t see any reference to a system firmware update. 
Where do I find that?  

Is it the case that the Sonos fix no longer intends to address the issue of not being able to upload and manage a personal music library? 
 

Is there no point in seeking help from Sonos?
Is the Tech Help desk still not able to assist? 
And is that inability to help because the app is virtually unfunctional?

 

 

Man, I totally feel your pain. I've been using Sonos for years too, and this new app is driving me nuts. The old app worked perfectly, and now I can't even get my music to play.

It's really frustrating that tech support can't do much right now. I mean, launching an incomplete app and leaving us hanging? Not cool at all. They should definitely bring back the old app until they get this new one sorted.

Compensation would be nice too—it's the least they could do for all the hassle we're going through. Hang in there, and hopefully, they'll fix this mess soon.

I am a longtime user of Sonos. Over many years I have enjoyed almost flawless access to my extensive music library using the “old” app. Since the launch of the so called “much improved app”, I have no access whatsoever. My Sonos system is not working at all. I have wasted long hours on the phone to Sonos Tech Help …. and for what? No result! No help! 
 

On these occasions, but only after wasted hours (submitting diagnostics, allowing remote access to both iMac and iPad, trying this, trying that), was I told that, really, “there’s nothing we at tech support can do until the “fixes to the new app have be completed”.
 

Well, howdy do!!
You mean Sonos withdrew an existing working app and launched a replacement app which Sonos knew to be incomplete and having inherent faults! 
That warrants more than just a “howdy do”. What can I say? A total s…show!!
Incompetence and disregard to customers and supporters. 
 

Until the new app is fully functional, why won’t Sonos reinstate the old app? 
At least, then, I and others like me would be able to enjoy our music libraries. 
What about it, Sonos? 
 

And, before I close, what about offering some form of compensation to your many loyal customers whom you have disregarded and disadvantaged? 
 

Commiserations to all my fellow Sonos-ters. 
 

 

Totally agree. Sonos attitude is that it is your problem and not their's so just go away and stop bothering them. Also agree with the compensation idea given the hours and hours wasted just trying to get things working. Do they think any of us will buy any further Sonos products? Is so they can dream on.

 

try sonophone or sonopad maybe….has helped quite a few out...

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