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Contributor I
Jun 16, 2024 11:32 AM UTC
Question

looking for alternatives

I have been a Sonos user for over 10 years. However, the system is no longer usable since the new app. And the customer support that was once excellent no longer exists. Recently I wanted to contact them - the wait time would have been 4 hours. Absolutely unacceptable! So I'm looking for alternatives. What can you recommend?

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16 replies

Bumper
Jun 16, 2024 12:09 PM UTC

Give the app some more time. It sucks but imo better than replacing a whole house of Sonos atm. 
 

some alternatives talked about here

 

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Trending Lyricist III
Jun 16, 2024 5:31 PM UTC

Bluesound is your other similar option. 
I have a mixture of both but if I was starting again I would go exclusively Bluesound, Sonos direction of travel seems to be more about marketing than substance these days sadly. 

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press250
Prodigy III
Jun 16, 2024 5:37 PM UTC

Bluesound is your other similar option. 
I have a mixture of both but if I was starting again I would go exclusively Bluesound, Sonos direction of travel seems to be more about marketing than substance these days sadly. 

Not a knock on Bluesound, @Bernado​ ​​​​@Alex1234, just an additional idea for your consideration: WiiM devices for wireless functionality paired with high-quality non-wireless speakers.

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Trending Lyricist III
Jun 16, 2024 5:45 PM UTC

Bluesound is your other similar option. 
I have a mixture of both but if I was starting again I would go exclusively Bluesound, Sonos direction of travel seems to be more about marketing than substance these days sadly. 

Not a knock on Bluesound, @Bernado​​​​​@Alex1234, just an additional idea for your consideration: WiiM devices for wireless functionality paired with high-quality non-wireless speakers.

If you’re an Apple user you may want to check about Airplay functionality before considering Wiim, there’s another post on this forum about a Wiim update removing Airplay!

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Prodigy III
Jun 16, 2024 5:45 PM UTC

Or just wait a couple of weeks?

FFS.

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Trending Lyricist III
Jun 16, 2024 5:49 PM UTC

Or just wait a couple of weeks?

FFS.

TTFN

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press250
Prodigy III
Jun 16, 2024 5:55 PM UTC

Or just wait a couple of weeks.

Hi @Rhonny, that is quite prudent and what I am doing personally. One thing that people can do that may make them feel better is to look at possible options, which imho is more constructive than rage venting. Just my two bits. ¯\_(ツ)_/¯

As an aside, some months back I added a WiiM Mini to a Play 5 to create a two-headed solution: Sonos and DNLA. Works like a charm.

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Prodigy III
Jun 16, 2024 6:21 PM UTC

A very reasonable response!

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skullc
Prodigy III
Jun 16, 2024 6:26 PM UTC

@press250  I am ordering a WiiM mini to do the very same as you 

but if it works out I will be getting a class a/b amp and a pair of floorstanders to replace the 5s 😊

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Network= livewire cpe pro 3 +eero 6 pro wireless
skullc
Prodigy III
Jun 20, 2024 1:18 PM UTC

Or just wait a couple of weeks.

Hi @Rhonny, that is quite prudent and what I am doing personally. One thing that people can do that may make them feel better is to look at possible options, which imho is more constructive than rage venting. Just my two bits. ¯\_(ツ)_/¯

As an aside, some months back I added a WiiM Mini to a Play 5 to create a two-headed solution: Sonos and DNLA. Works like a charm.

Just received my WiiM mini took 5 minutes to setup  totally blown away with the quality of the sound and the application is amazing 

found my replacement but for now using my 5s and sub cannot believe I finally have a grahic equaliser as well 😊

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Network= livewire cpe pro 3 +eero 6 pro wireless