The Community Corner

Conflicting messages about what app features are working vs broken add to Sonos trust problems.Sonos support - please maintain the list of what is broken to avoid misleading customers. Message 1) Everything works!“All Systems Operation” is the headline on status.sonos.com (as of 6/11)Other status options include Degraded Performance, Partial Outage, Major Outage and Maintenance - last week the page showed one “Major Outage”, but as of 6/11, every item on this page displays “operational” status - despite thousands of community posts reporting issues. Message 2) Don’t worry, we’ll fix everythingSonos Support acknowledges there’s a lot of known issues https://support.sonos.com/en-us/home Message 3) There’s so much broken that we’re barely holding our heads above waterThe Community Page explains that people have complained about the new app so much that the moderators can’t even keep up.  https://en.community.sonos.com/general-feedback-and-conversation-229090/ 

Your new ToS or EULA states that you can use my private data within Sonos. How can I set my preferences to not do this? I bought your products without these terms and now I feel as though I have been subject to ransomware… accept this or don’t use your Sonos products. I have invested in your products and do not wish to trash them.

Since downloading the new Sonos my system has not operated efficiently, many long delays, nearly every action. Is this common, and what is Sonos doing about this. I'm not enjoying my system for this reason.

Hi there, apart all the (severe) issues and dropouts caused by the new app (that imho got better after the last update) I started losing at least one system all the time right after I finished reintegrating it. I have in total 15 “rooms”. Then I realized that I simply may have to much devices in one system (in total: 35 loudspeakers ranging from Play 1 to Arc and different Subs). However, I asked myself if every loudspeaker counts as one device: What about Subwoofer (e.g. I have two in one surround system and 4 Minis and one gen3 integrated in Stereo pairs) - do also the loudspeaker in surround sets and Subwoofer in 2.1 sets count as devices? If yes: Is it possible to create two different Sonos systems in one (the same) WiFi Network? Every hint would be helpful and much appreciated - thanks! Django

Google is closing Google Podcasts April, 2024. Google suggests moving your podcast subscriptions to You Tube Music. So I did.Now, my podcasts are in my You Tube Music library, and I can play them from there. The podcasts also show up in YTM library on the Sonos app. But the Sonos app can not play them. When I try to play one, the Sonos app balks, and a slide-up message says “Unable to play [name of podcast episode] -the connection to You Tube Music was lost.” Other YTM  items - songs, playlists, etc., play through fine. And Sonos plays podcasts which were added to my YTM library from within YTM. Only the podcasts imported from Google Podcasts to my YTM library are affected. I suspect this is a Google problem, although it is unclear why the podcasts play in YTM but not in Sonos. Any insights?

The latest version of Sonos, the part that runs on the handheld controller (iPhone in my case or iPad) is bug-ridden, poorly redesigned and impossible to use without tearing your hair out.Does Sonos have a return program for the $4K in various speakers I have invested in? They are * junk now base on this “SW release” which might better be described as an abomination.Be easier to sell my * on the street than hope that a company that would put out such a poor product would somehow recover.I used to love my Sonos. Hate is a strong word, but I am reacquainting.Someone else must see this as well?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

where to begin?7 year + Sonos user.  SO frustrated with new app.  So much more difficult to use.  Can I get my S2 back?  This is to the point my wife wants me to scrap Sonos for other speakers / system.  It is just plain more difficult to operate.  And it is frustrating!  Right now trying to operate from my PC, and can’t even get speakers to play.Relief in site??  Is it just me?

This new update is so bad I beg to get the old one back that was simple but so much better in every way. 

I returned a Sonos Roam in November 2023 to upgrade to a Era 100 instead. My credit card was compromised at the same time, so I had to cancel it. That was my method of payment on the original purchase. Sonos has yet to refund me - It is June 2024… I have requested assitance 6+ times on this and all they say is someone will help me, or talk to my bank… I have even provided new creedit card information twice. I honestly will take a cheque at this point. Awful customer service that is unacceptable from a reputable company.  I am posting this to get some action on this. I am at the point where Sonos needs to go above and beyond my refund to keep me as a consumer. I want my refund!! Moderator Note - Removed Case number from post.

Please make the Search function work more like Spotify’s advanced search options (see https://support.spotify.com/us/article/search/).It would also be nice to be able to limit searches to either your music library (maybe source:ml) or multiple sources (source:ml,spotify,amazon) or exclude a source (source:-spotify).To reduce typing maybe have abbreviations for the different options (src for source, art for artist, trk for track, etc.).Allowing keyword searches like this would keep the search interface clean but allow even more advanced search options than we had in the previous version of the Sonos app.

Has anyone had any luck connecting any of your sonos products to your peloton?  Thanks in advance for any help ya’ll can provide!

サポートセンターに電話しても全く繋がりません Moderator edit:Google Translate-I can't get through to the support center even when I call them. 

I have new modem and need it to reconnect to Sonos app for my Arc and  sub.

I just wanted to give feedback on the new app updates (I have an android).  It sucks.  I appreciate you trying to simplify things, but this was definitely a step backwards and would love to roll back to the old app.The app continually loses the connection, which never happened before.   Finding the ‘music’ is a nightmare.  It’s not obvious, it’s not ‘custom’ anymore (my wife can have different ‘favorites’ on her dashboard vs. my phone/my dashboard), and it’s just awful.  And I can’t have us playing different music in different rooms anymore.  This was used all the time.  We have 7 amps, so I can be listening to something in my office, while my wife could be listening to something else in another room.  that seems to be disabled or broken now too.These updates were terrible.  Change it, fix it or let us roll back to the previous version.  The app updates ere a serious step backwards. 

Hi everyone. Since I updated my app….Trueplay decided it doesn’t wanna work anymore. I’ve tried everything I can think of. Has anymore else ran into this issue ?😅 currently on a 55 minute hold with customer service. But i  figured I’d still ask the question 

How long is this current sale on for?

I’ve been struggling with this new app for two hours now. So many things are missing or difficult to use compared to the old app. Please, can you continue to make the old app available for people who still prefer to use that one. I was fine with that app, and would like to revert to using it. Please give us a way to do that.

Sonos appears to be trying to do I’ve away long-time, loyal users of their products away with this new App. Is anyone else finding this App to be one of the most frustrating Apps ever delivered???.  I have iOS.  The prior App worked beautifully, and was so intuitive.  It is not that this App is totally non-intuitive (although a giant step down from the prior App), but when you select a device to play from, and then select the musi you want played, and hit “Play” on its own, it has reverted back to the first device on the list (Bathroom in our case). I have to go through at least 5+ iterations to finally get it to work.  Either go back to the previous App, or fix this damned thing.  I am growing to hate SONOS, in spite of the fact that I LOVED it before!!!

Dear Sonos…..I love your products, connectivity and ease of use.  Unfortunately your new mobile app is extremely disappointing.  It clearly was rolled out prematurely without customer vetting and enough testing.  Please take the feedback on this forum and roll it back until you vetted it through your customers.  Sincerely, a teetering loyal customer.

I so far hate this new update. I have 10,000+ songs in my ITunes library that I ported to Sonos. I like to stack 10+ albums or 120+ songs to a Playlist for the day. With the new update, I can't load more than one album. There's no add to the end of the queue feature I can find. HELP!

How bad is everyone’s experience?Since the ‘new’ app (purely a vehicle for ‘Ace’ essentially) my system is now unusable. Don’t judge but i use Amz Music for streaming and have:4 rooms2 x Arc, 2 x Sub4 x One1 x Playbar2 x Move All unusable - rooms drop out. Trying to re-link them results in track skipping. I even paid for the Sonophone app - same issue I’m sure they’re aware.I hope they are doing something about it.Let’s remind them that we want action fast.  It’s probably only viewed by a bot, but everyone should complain and detail their issues to: ceo@sonos.com(from the support page)  That’s what I’m doing.

Very slow population of app, keeps playing and stopping half way through a song, cannot find system, cannot find recent. None of this happened with previous app.

Yesterday I received and installed my Sonos Ace headphones. They show in the new Sonos app on my iPad along side my other speakers/rooms. Today I went to sonos.com and looked at my profile/systems and the Sonos Ace does not appear against my account. All other speakers I have installed are there.The Ace installation all went as expected, is there a reason why the Ace headphones missing against my account?Diagnostic # * if that helps.Ross.*Moderator Edit: Removed diagnostic number*