Hi @Gelee 

Welcome to the Sonos Community! Apologies for the delay.

Your case has been escalated to the correct team and it’s currently in their queue - our colleagues are working as hard as they can but currently their workload is a lot higher than usual (as with here on the Community).

We will keep an eye on your case. If you get back in touch via other channels, it’s possible you could slow things down by removing your case from the queue it’s currently in, so I’ll ask you to please give us a couple more days to sort this out for you.

I hope this helps.

Hi @Gelee 

I have received notification that your replacement has been organised and you should receive details of your shipment soon. I hope this is now resolved to your satisfaction - please let me know if there are further issues.

I hope this helps.

Hi Corey,

I'm still waiting patiently. Hearing only crickets.

Hi @Gelee 

Thanks for getting back in touch. I’m about to send you a direct message with a link that you should have already received via email - apologies if this has not been the case.

I hope this helps.

Corey,

Still no warranty replacement.  Still no notice of shipping. What is wrong with Sonos???

Hi @Gelee 

I can only apologise once again!

I used some back channels to get someone to look into your case for you, and it looks you have already received a reply from one of my colleagues - I hope they were able to resolve the matter to your satisfaction.