More than two weeks later, most of my speakers are now bricks. Sonos’ upgrade just broke things and I cannot get them added back, even after a reset. I get the error message “there was a problem linking ... to your account” after a successful update.
Absurd incompetence. No, Sonos will not recover from this
If you mean you factory reset your speakers, then I can’t think of a reason to have done that. The speaker hardware hasn’t changed that much - it’s mostly the Sonos App and that’s just a software ‘remote’ for Sonos products.
I can even play to my speakers without so much as opening the Sonos App (as an example).
If you did reset them all by the way, then don’t forget you need to create a new Sonos Household too - you can’t add them to the App if you did destroy the Sonos Household during the factory reset process. Maybe that’s why you’re perhaps having so much difficulty at the moment?
Unless they go back to the app from 48hrs ago I am not sure whether Sonos will be a viable option in my household.
Exactly right. I will definitely leave. Been a loyal customer with 4 devices. But this app is deeply, deeply flawed and needs to be fixed immediately or withdrawn until it is. If not, see ya.
I've been a die-hard Sonos fan for over ten years, during which time I have spent over $5,000 on my "whole - home" system. But since most of the speakers are previous generation, I was preparing to slowly update everything to the newer speakers with the release of the headphones. This whole update fiasco has prompted me to do what I haven't done since I bought into Sonos a decade ago: see what the current competition has to better fit my needs and use scenarios. I was prepared to spend another $5,000 to upgrade my Sonos system for my new place. I will now spend the next few months researching alternatives.
Courage?
Jumping of the ledge without a safety line is not courageous. In software, that safety line is called a beta test. There are a ton of Sonos fans who would have been willing to test out the new app and give constructive feedback.
The UI here feels like it was developed by an intern who never used the product and did not understand how the users used the product.
I’ve been incredibly disappointed in the lack of response and action on this issue. It has now been over a month since we were last able to use our Sonos speaker. I finally bit the bullet today and started shopping for a Bose. Sorry, Sonos - but this is unacceptable.
Over a month later and the app is still a bug-ridden, function-deprived mess. It’s such an embarrassment not only for the company, but its customers. Sonos needs to get its software sorted out ASAP if any lost trust will eventually be regained. And get some new leadership. There has to be real accountability for this disaster. Here’s another long-term tip: After this fiasco has finally subsided (probably 3-6 months from now), *DO NOT* ever charge monthly subscription fees for future versions of the app. That’s pure speculation at this point…still, with the current CEO would it really shock anyone if it happened? Probably not, but I can only say if you think this current situation is bad, it will pale in comparison to the level of scorn and customer revolt that awaits in that scenario…
Over a month later and the app is still a bug-ridden, function-deprived mess. It’s such an embarrassment not only for the company, but its customers. Sonos needs to get its software sorted out ASAP if any lost trust will eventually be regained. And get some new leadership. There has to be real accountability for this disaster. Here’s another long-term tip: After this fiasco has finally subsided (probably 3-6 months from now), *DO NOT* ever charge monthly subscription fees for future versions of the app. That’s pure speculation at this point…still, with the current CEO would it really shock anyone if it happened? Probably not, but I can only say if you think this current situation is bad, it will pale in comparison to the level of scorn and customer revolt that awaits in that scenario…
The last update had these features added…
- Added support for the all new Sonos Ace headphones
- Added sleep timer settings
- Added “play next” and “add to end of queue”
- Improved Home Feed scrolling
- Improved setup reliability
- Added WiFi configuration for products with BLE
- Improved battery consumption for Bluetooth discovery
- Improved ability to update older firmware systems
- Further improved navigation for visually-impaired customers
- Added VoiceOver support to read toast message automatically on iOS
- Introduced mute button on iOS
- Improved local library connectivity
- Improved Trueplay setup on iOS
- Added distance settings for surrounds
- Added line-out settings for Sonos Port
The roadmap and expected release dates (approx.) for further upcoming features has been published here in the community too. It’s an ongoing process.
I am well aware of what was posted Ken. That list doesn't come close to addressing all the bugs and missing features that are posted here daly. I personally believe this will take months to resolve, not weeks. But we shall see…
Has Sonos published a second roadmap for everything that’s not on the first roadmap ? The one is kind of incomplete.
It would also be good if they went back to acknowledging bugs by listing them on a page with any known fixes as they did before. Otherwise we are just wondering if it’s a bug, if it’s by design and if they even know or will fix it. Frustrating.
These are the features that are currently shown as due in the next few weeks…
- Continued improvements to navigation for visually-impaired customers: mid-June
- Playback controls including mute and volume numbers: June
- Local music library search and playback: mid-June
- Improved playback settings including Play Now: July
- Create and edit local music library: July
- Improved Autoplay settings: July
- Improved Sub audio settings with Amp: July
- Snooze alarms: TBD
Clearly these things are an ongoing piece of work and I guess there will be more to follow after completion of the above list too.
Has Sonos published a second roadmap for everything that’s not on the first roadmap ? The one is kind of incomplete.
It would also be good if they went back to acknowledging bugs by listing them on a page with any known fixes as they did before. Otherwise we are just wondering if it’s a bug, if it’s by design and if they even know or will fix it. Frustrating.
Exactly why I no faith this will ever work right again - what they really need to do is have a list of acknowledged bugs. Some here say SONOS never reads this forum - OK. So how do they find out about bugs we are seeing? How do we report them?
Moderator edit: “Some here say SONOS never reads this forum” - this is incorrect. We read all posts, but currently do not have time to spare for replying. Reporting bugs here can help - bugs have been reported, identified and tracked due to posts here in the community. If you encounter an issue you haven’t heard anyone else report, please start a new thread on the topic.
Has Sonos published a second roadmap for everything that’s not on the first roadmap ? The one is kind of incomplete.
It would also be good if they went back to acknowledging bugs by listing them on a page with any known fixes as they did before. Otherwise we are just wondering if it’s a bug, if it’s by design and if they even know or will fix it. Frustrating.
Exactly why I no faith this will ever work right again - what they really need to do is have a list of acknowledged bugs. Some here say SONOS never reads this forum - OK. So how do they find out about bugs we are seeing? How do we report them?
You can report the bugs you find here by contacting Sonos Customer Support:
https://support.sonos.com/s/contact
You can report the bugs you find here by contacting Sonos Customer Support:
https://support.sonos.com/s/contact
Good one, that’s hilarious. 
Moderator edit: it’s also correct.
Adding insult to injury, they have bricked the old app by blocking access to my local music library. When I try to access it using the old app, it says that you need to upgrade to the latest version.
Sonos must really hate their customers.
After researching for about 30 minutes yesterday, I found an alternative set up that will work for me. A little more costly, but worth it at this point.
Bye, Sonos.
I’d love to know where you landed. I am definitely switching to something else, even though they’ll be some initial up front cost. If you can, please let me know.
I’m done with Sonos, after recommending it for a decade and buying several speakers. But this fiasco and, more importantly, the company’s refusal to apologize and roll back to the old app until the new one was ready, are the last straw. Even if they eventually get all of old features back into the app (which is highly doubtful), how in the world can we be assured that they won't do something like this again?
It’s called trust -- and Sonos lost it with me, completely and irretrievably.
Add to end of queue still doesn't work for me and my local library.
Add to end of queue still doesn't work for me and my local library.
It’s working here, maybe try a router reboot and see if that fixes it - also check your mobile App Store to confirm you have the latest App installed and then go onto check your Sonos product firmware is fully up-to-date by checking for updates via the App itself.
