I am a Sonos dealer with 100’s of installations active in my local community. The recent update and lack of functionality of various basic features has been difficult to explain to my clients and put my firm in an awkward position going forward. I have not only sold and recommended the sonos platform for the last 15 years, I have also personally used it in my home. I now am considering other options for new installations and feel some hesitation to continue recommending your product. My questions are-
1: why can’t we go back to the old app?
2: volume slider does not respond well, when will this be fixed?
3: my clients are experiencing Spotify playlist issues, the playlists randomly stop and return the the first song in Spotify. Is this a widely known issue and if so, when will it be resolved?
4: how do I transfer system ownership to a new client after setting up a system?
5: Digital out for Sonos Port - We have Sonos installations out in the field where we are using the digital output from ports and into DAC’s, then into amps. Suddenly with the update the digital outputs seem to not be working on many sites (the ones with optical cables) and we have had to resolve by bypassing the DAC’s- is this a known issue and any timeline to resolve?
These are just a few. Not trying to pile on but your update has been nothing short of a complete train wreck and a master class on how to completely fail in the rollout of new software.
Trying to be patient.