The Community Corner

Does the new app stop the ability to listen to music from the SoundCloud and Mixcloud  apps? Confused on the music library people are say they can’t see or listen to. I have a long lists of liked music on both SoundCloud and mixcloud.

Why do I not get the option where I want to play the music I just selected any more?  I would understand if your app controlled one speaker, but I have THIRTEEN SPEAKERS!!! In the old app (before you royally messed it up), when I selected music, the next step - before it began playing - was to ask me WHERE I wanted to play it.  Since you put out this (AWFUL) new app version, I have blasted music in rooms that I had not intended to play music.  What’s more, I cannot figure out how (in this brave new sonos world) how to play the current music on a speaker that was previously playing something else. I would like someone to tell me why you decided on such a drastic change, implementing changes no one could have possibly asked for.  Case in point: I have almost 500GB of music - MY MUSIC - that I have purchased over the past 45 years.  It lives in a media library that I can no longer access via sonos.  WHY??? Just tell me that - what was your rationale? You made your product worse. What’s mo

I'm using Google Pixel, so the new Android Sonos app to control my system (Beam Gen2 + era 300s + sub).Prior to the app upgrade I had no connectivity issues whatsoever. Ever since the new app upgrade, every time I open the app, it says System Not connected. Sometimes after waiting for a minute or two, the system shows up.Sometimes after I started playing a song, and I come back to skip song or select new, the app again says System Not connected, while playing the song that I started a few seconds back. Every few seconds, the app loses connection. What in the world is going on? Why release an app with such level of bugginess? It has made my Sonos experience infinitely worse and I'm frustrated beyond words. Does anyone have a solution?

I wanted to provide feedback on the new app layout and design.  It would be ideal to have everything on 1 screen in quadrants.  I find you have to drill down too many levels and then all the way back to get to the “Home Screen” and the Search Bar.  Music Services in 1 quadrant with the search bar always present, 2nd quadrant for what is playing now with ALL the controls, 3rd quadrant for all the devices/rooms you have that can be turned on and off or have their volume adjusted.  Lastly, the 4th quadrant for your personal playlists/recently played. Touching 1 quadrant expands it to have all the details you have now in the various sub-menus but it eliminates drilling down. All controls in the app now accessible from 4 quadrants - simple and clean.

Hello,Since last app update, only me at home can access to my Sonos system. I have had to enter my Sonos account to be able to use the new iOS app.Do everybody at home need now to have a Sonos account to be allowed to use my Sonos system ?? That is really really annoying !Am I the only people having encounter this problem ? Thanks for the help !

Does anyone actually know if either SonosNet is still alive but „hidden“, or is the setup with the new updates just WLAN based?

I just wished I consulted the Community BEFORE upgrading to the NEW app (which I would have postponed until the SONOS dev came back to reality...). I am all for changes, fixes and new features (fixes and new features, in that order and not new features over fixes… spend time fixing existing problems before throwing more features into the mix).When comparing moving from Sonos S1 to S2, THIS upgrade is a disaster (it did cross my mind that SONOS pushed the BETA version of the apps instead of the final tested version...). What happend to the TuneIN stations preset, art covers, alarm set-up? The email we all received about 2 weeks ago did not mentionned any of this for existing users. I just hope SONOS will react to all the comments about this upgrade and provide a way to return to the previous version, until the new version is acceptable.

Hiyou do not write that the problem is WiFi-related - as you do in most answers!it is not - it functioned yesterday before upgrading the app. it is hard to understand How you can publish a version, that is so malfunctioning as is nor only me that is have problem - just use Google to see this. I have been a very positive user - have 9 speakers - but there has been more and more problems every time you have an upgrade to the app. We were told after our old S1 speakers was outranged - to a Big cost - everything should function for years?You have to do something quickly - the fire is burning. 

SHORT VERSIONFor several weeks now, since updating the Sonos app on my to iOS and one Windows devices, I have been unable to play music from my own library. Sonos has ceased to provide the service for which I bought it ten years ago. I cannot fathom how this could possibly be considered acceptable. I'm out. Anyone want to buy one Sonos Connect and two Sonos Plays? I'm looking into Denos and Audio Pro as possible replacements. DETAILSCount me among the many people here who have observed they can no longer access their own music library through Sonos. I've had Sonos for ten years with only minor difficulties, but the most recent update is broken. My own music library no longer shows up in the app, either on iOS (wireless) or on Windows (wired.) I was willing to wait for an update to fix the problem, but you have updated the app (I had to sign new agreements) without fixing my problem. And I'm out. No more Sonos for me. I see Sonos is still very happy  to let me play Sonos Radio or Audibl

I have two homes.  At primary home the new controller is absolutely horrible,  Can’t change rooms, won’t allow real access to Idagio ( Classical music stream) will not allow toggling between phone and I-pad and takes multiple attempts to stop music.  Went to my other house with older components only compatible with S1 and, Oh my gosh everything works seamlessly and quickly.  Switch from phone to I-Pad and access all streaming.  Oh my how nice that SONOS can work again.  Fire the developers of the new controller tomorrow.  Absolutely horrendous.  

The newest controller upgrade is complete s*** Moderator Note: Modified in accordance with the Community Code of Conduct.

Cannot believe how bad this most recent app update is, so many previously available features appeared to have been removed, not to mention how non-intuitiveness the revamped interface now is.The app also seems to very unresponsive or lethargic at best, with delays in processing the simplest of commands such as volume adjustments or wanting to play something from a music service, mostly Spotify in my scenario.Would like to know whether this is an issue as a result of power struggles between Apple, Spotify and Sonos. At the end of the day, we the consumer are being penalised so sort this out please.

Since I upgraded to the new app, sonos cuts off all songs played after about one third of the way through the song. It’s like that annoying DJ who interrupts a song just as you are getting into it. I have four Sonos one speakers (generation 2). Anyone else having this problem? It seems to me as if the new app needs to be updated. Makes Sonos useless!

Why is the new app so rubbish?

Probably like many others, since the pea-brained ‘upgrade’ to Sonos, now nothing works. I have 2 SLs and a Roam, but have lost all of my music and playlists. I have dusted down my CD player and found the 3 or 4 CDS I have left… and that’s it. Does anyone know of a good place to get a few pennies for these products? Also, does anyone know how many people have been fired at this company for what must be the worst upgrade in human history?

Is anyone else having massive issues with the app?it’s very clunky, very slow to respond, keeps skipping songs, I could carry on with the issues. what is going on!!!!!!!!

After the S2 app debacle should the CEO go? A company is it customers not the other way round. 

Filled my house with Sonos.  7 products in all.  New app has toasted all of it. I just connected each product to the new network.  Everything was great… shut down the app… restarted it…..now it can’t find my products.  This is a real issue.  

With the new app we can rarely press the play button and play our selected playlists as we have been doing for years with the old app. We have to reconnect with the app, reselect our set up of speakers and reselect our playlist. For a business where we do this twice a day it is very frustrating. 

Hi, the new Sonos app is incredibly clunky and borderline impossible to use. It's frustrating that you can't add songs to a queue in the same way as before nor will it allow me to select local radio stations. I live in Australia and was able to use  I heart radio prior to this update, now it will only let me select radio stations from the US. I love the audio quality, but the app to tie it together is horrendous. Please can this be fixed!

Does anyone know when the next Sonos App update will  take place? 

I’m flabbergasted that the v80 app was foisted on the world as a less-than-beta product. Beyond being unable to search my music library and add music to the queue (arguably the main functionality of any Sonos system?!?), the absolute basics aren’t working for me.Playing music: Any time I try to group any number of speakers something fails. I’m talking two rooms. Two. One will mmmmmaybe work for a little while, then the other one will come in but the first one will cut out, then who knows? God forbid I try to group four or five rooms, no chance. Please fix this first. If I can’t control multiple rooms with the app I might as well use a bluetooth speaker or maybe a good old cassette boom box. The volume sliders: I’m not even sure how to describe this. You change the volume, then it snaps back to the original volume but then slides itself forward – some – then jerks around a bit. Meanwhile, on my speakers, some room’s volumes change a little, but certainly not what I asked them to change

What is happening with the dev team of Sonos? This new app (ios) is a *nightmare.Please take it back and offer it as an alternative ( if needed at all).If it ain't broken, don’bloody fix it!!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Having installed the new update with new features came across some issue such volume slider unable to see numbers cannot tell if volume is 30% more or less i hope they do fix this one soon. 

What is going on with Sonos? The new app is awful. No queue or alarm facility. How can this huge company think this is a good idea. Wish I hadn’t updated it now unless I’m missing something. Sonos please sort it out. Ruining the Sonos experience.