Conflicting messages about what app features are working vs broken add to Sonos trust problems.
Sonos support - please maintain the list of what is broken to avoid misleading customers.
Message 1) Everything works!
“All Systems Operation” is the headline on status.sonos.com (as of 6/11)
Other status options include Degraded Performance, Partial Outage, Major Outage and Maintenance - last week the page showed one “Major Outage”, but as of 6/11, every item on this page displays “operational” status - despite thousands of community posts reporting issues.
Message 2) Don’t worry, we’ll fix everything
Sonos Support acknowledges there’s a lot of known issues https://support.sonos.com/en-us/home
Message 3) There’s so much broken that we’re barely holding our heads above water
The Community Page explains that people have complained about the new app so much that the moderators can’t even keep up. https://en.community.sonos.com/general-feedback-and-conversation-229090/