After an automatic update to the new Android App, 80.xxx..., I understand that the alarm and snooze functions have disappeared. But additionally my Sonos favorites (podcasts) are unplayable. When I search again for a favorite podcast, I can see its chapters in the found podcast, but adding it to my favorites and trying to play it out of my favorites list always and without exception leads to an unspecific error message. On my wife's Poco mobile, the new app every time crashes right from the start. This is truly the ********* update I have ever received!

Moderator Note: Modified in accordance with the Community Code of Conduct.

Couldn’t agree more….lost access to my own music library and no way to revert to previous version (iPhone) Obviously they have no clue what they have done at Sonos….Unbelieveable they could let this happen. New app shouldn’t have never been released - at least not until all features were part of the update. Frustrating and pretty miffed with Sonos at this stage!

DESTROYED usability of local media files in any useful way

historically i’d gone through folder view and selected/albums/tracks from there
Android 13, updated 10th May 2024

font is huge on a phone too

no ability to include local media storage in searches - abysmal

local media options continued:
cannot select entire albums to play, or queue multiple tracks.
you can only select a single track, and it will not then play the remaining tracks

if you find another  track it plays it immediately

selecting … gives no options to play

It is a  of an app that Sonos should be embarrassed about and fix asap. I don’t have to list the long list of problems because you can literally read it everywhere from Sonos users. 

I can’t access NAS files over 300 CD’s 🤬

Sonos users just need to keep listing every problem and complaint about this new app version until they are fixed and make sonos gives a crap about the users that actually have to use this lipstick on a pig app. 

Amen!

Worst disaster since the Hindenberg. God rest their souls.

It was bad enough when you updated speakers and I had 4 that I paid full price for and they were unusable. Your company get worse year after year. Fix the app. We can't use anything on the app. How can your engineers get you to launch something that does not work? This should be something that we as customers deserve financial restitution. 

SONOS… BRING BACK TO OLD APP UNTIL YOU CAN FIX THIS GARBAGE! 
 

I am so utterly pissed off by what you guys have done. The alarms came back after I returned home and now… there are MAJOR connectivity issues… you can’t toggle the volume button while playing a song (it does NOTHING) and when I can actually play a song, it disconnects 1/3 into the song and shuts off. It took me three times unplugging the unit to get the app to even connect to play one song  10 mins… and it still won’t play one entire song. 

THIS IS RIDICULOUS! Why tf would you guys roll this out to your customers!? Did you not beta test this POS? Or are you testing on all of us? I’m in the process of finding another solution and throwing this unit in the trash. It’s inexcusable. It’s useless now. Thankfully I didn’t replace 22 in-ceiling speakers with Sonos as planned. 
 

well done at majorly destroying your platform… all on your own. 
 

-HEATED. 

Well said. Been buying their product from the start and after this BS I will never recommend them again. 

It’s truly remarkable that they’ve done this. 🤯 Totally grenaded their entire company with one app upgrade. What idiots. 

What’s crazier than this app DOWNgrade… after all the noise of so many pissed off customers… and rightly so… they haven’t made the old app downloadable. That would solve their problems. I’m unsure what the CEO is smoking that he/she hasn’t done that … it’s beyond me. I guess he/she just enjoys watching the company crash and burn. 

I’m paying for a Sonos Radio subscription and now can’t even use the service, since the app is stuck in a reauthorize loop - WFF??? The new app is ridiculously bad - rolling out something as buggy and half-baked is not “courage”, it’s total disregard of the customers and the product they paid for. There are so many other things not working that it’s hard to list. Please bring back the old app until the new one is halfway stable!

It is so laggy it’s ridiculous. The app should have never been released. It’s like an Alpha version. Fix the freaking app.

Clearly they don’t care about their customers… for 1) they wouldn’t have even rolled this garbage out and 2) after the nightmare, they could have but haven’t put the old app back up for us to download. This screams that they could GAF about any of us. Paybacks can be very rewarding. I’ve made a post to my 168k followers on IG about this. I hope it hits them where it counts… their bottom line. I truly can’t believe we are all still dealing with this 3 weeks later. 

Horrible new app.  Keep calling them and the system is so screwed up.  I hope Sonos goes out of business they don’t care!  

Unacceptable update : I just can hear music from the app and have to switch to Spotify and Airplay ! The Apple libraire is just not giving sound anymore !

Give me 2 weeks and I’ll switch to Devialet for good !