What is going on with Sonos just now!!! Based on this conversation I think I know more about the products than their Tech Support. Are the phone lines better if you can get through and do most problems get resolved?? Any assistance would be appreciated
Hi
Welcome back to the Sonos Community!
Apologies, and thanks for reporting this - I’ve started the process of getting your interaction with the agent audited. They will receive feedback as a result,
What I believe the agent was trying to convey is that we did not intentionally remove features, but that some (like crossfade was) are/were not visible due to the lack of their desired results and they have as a result been/were rendered invisible in the app. Not an important distinction to you, of course - the feature isn’t there and that’s that.
Crossfade functionality has been restored, but it is not presently working with Music Library (locally stored music) - an issue that we are aware of and are investigating, but we do not have an estimate for when a resolution will be implemented.
The other queries you had were about latency - we are working on these issues too, and aim to have them addressed with future updates.
I hope this helps - if you have other queries, please don’t hesitate.
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