Contributor I

THE NEW APP IS ABSOLUTELY HORRIBLE!!!

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This new update is so bad I beg to get the old one back that was simple but so much better in every way.

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SCEMO

Lyricist III

It was bad enough when you updated speakers and I had 4 that I paid full price for and they were unusable. Your company get worse year after year. Fix the app. We can't use anything on the app. How can your engineers get you to launch something that does not work? This should be something that we as customers deserve financial restitution.

My brother is a lawyer… let’s do a class action? This is truly THAT BAD.

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Go Irish 51

Lyricist I

I am so utterly pissed off by what you guys have done. The alarms came back after I returned home and now… there are MAJOR connectivity issues… you can’t toggle the volume button while playing a song (it does NOTHING) and when I can actually play a song, it disconnects 1/3 into the song and shuts off. It took me three times unplugging the unit to get the app to even connect to play one song 10 mins… and it still won’t play one entire song.

THIS IS RIDICULOUS! Why tf would you guys roll this out to your customers!? Did you not beta test this POS? Or are you testing on all of us? I’m in the process of finding another solution and throwing this unit in the trash. It’s inexcusable. It’s useless now. Thankfully I didn’t replace 22 in-ceiling speakers with Sonos as planned.

well done at majorly destroying your platform… all on your own.

-HEATED.

Well said. Been buying their product from the start and after this BS I will never recommend them again.

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SCEMO

Lyricist III

I am so utterly pissed off by what you guys have done. The alarms came back after I returned home and now… there are MAJOR connectivity issues… you can’t toggle the volume button while playing a song (it does NOTHING) and when I can actually play a song, it disconnects 1/3 into the song and shuts off. It took me three times unplugging the unit to get the app to even connect to play one song 10 mins… and it still won’t play one entire song.

THIS IS RIDICULOUS! Why tf would you guys roll this out to your customers!? Did you not beta test this POS? Or are you testing on all of us? I’m in the process of finding another solution and throwing this unit in the trash. It’s inexcusable. It’s useless now. Thankfully I didn’t replace 22 in-ceiling speakers with Sonos as planned.

well done at majorly destroying your platform… all on your own.

-HEATED.

Well said. Been buying their product from the start and after this BS I will never recommend them again.

It’s truly remarkable that they’ve done this. 🤯 Totally grenaded their entire company with one app upgrade. What idiots.

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SCEMO

Lyricist III

I am so utterly pissed off by what you guys have done. The alarms came back after I returned home and now… there are MAJOR connectivity issues… you can’t toggle the volume button while playing a song (it does NOTHING) and when I can actually play a song, it disconnects 1/3 into the song and shuts off. It took me three times unplugging the unit to get the app to even connect to play one song 10 mins… and it still won’t play one entire song.

THIS IS RIDICULOUS! Why tf would you guys roll this out to your customers!? Did you not beta test this POS? Or are you testing on all of us? I’m in the process of finding another solution and throwing this unit in the trash. It’s inexcusable. It’s useless now. Thankfully I didn’t replace 22 in-ceiling speakers with Sonos as planned.

well done at majorly destroying your platform… all on your own.

-HEATED.

Well said. Been buying their product from the start and after this BS I will never recommend them again.

What’s crazier than this app DOWNgrade… after all the noise of so many pissed off customers… and rightly so… they haven’t made the old app downloadable. That would solve their problems. I’m unsure what the CEO is smoking that he/she hasn’t done that … it’s beyond me. I guess he/she just enjoys watching the company crash and burn.

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SteveB68

Lyricist I

I’m paying for a Sonos Radio subscription and now can’t even use the service, since the app is stuck in a reauthorize loop - WFF??? The new app is ridiculously bad - rolling out something as buggy and half-baked is not “courage”, it’s total disregard of the customers and the product they paid for. There are so many other things not working that it’s hard to list. Please bring back the old app until the new one is halfway stable!

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Joey Turbo

Lyricist I

It is so laggy it’s ridiculous. The app should have never been released. It’s like an Alpha version. Fix the freaking app.

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SCEMO

Lyricist III

Sonos users just need to keep listing every problem and complaint about this new app version until they are fixed and make sonos gives a crap about the users that actually have to use this lipstick on a pig app.

Clearly they don’t care about their customers… for 1) they wouldn’t have even rolled this garbage out and 2) after the nightmare, they could have but haven’t put the old app back up for us to download. This screams that they could GAF about any of us. Paybacks can be very rewarding. I’ve made a post to my 168k followers on IG about this. I hope it hits them where it counts… their bottom line. I truly can’t believe we are all still dealing with this 3 weeks later.

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Mtgg14

Lyricist I

Horrible new app. Keep calling them and the system is so screwed up. I hope Sonos goes out of business they don’t care!

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TLO2405

Lyricist I

Unacceptable update : I just can hear music from the app and have to switch to Spotify and Airplay ! The Apple libraire is just not giving sound anymore !

Give me 2 weeks and I’ll switch to Devialet for good !

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