Deezer x Sonos collaboration

I really like Deezer as a streaming service and always end up switching back to it so will be interesting to see what the future brings.

Edit: Didn’t actually say what I like about Deezer, well it’s mainly because of my music likes and that the Deezer catalogue meets it. Also it  has worked flawlessly ever since it was added as a service to Sonos and later appreciated the exclusive CD quality that was only for Sonos customers.

Bonjour, 

Je suis ravie de lire cette nouvelle collaboration mais chez moi, Deezer fonctionne très très mal sur SONOS, il ne fait que couper les chansons. J'ai désinstallé et réinstallé l'application dans sonos plein de fois mais rien n'y fait. Ça m'énerve alors je n'écoute plus rien. J'envisage de fermer Deezer et de  vendre tous mes appareils sonos si ça continue car personne ne répond à mes demandes chez Deezer. Ils s'en fichent complètement. Peut être que Spotify ou YouTube fonctionnent mieux ? C'est insupportable d'écouter Deezer sur SONOS chez moi. Merci pour votre éventuelles réponses 

 @flyingpadrejr 

Sorry for the late response, but yes, I can answer that!

First, I am glad you haven’t noticed any significant difference, as our plan was to have no change to the end-user experience.

We will continue working with Deezer to identify areas where we can enhance the listening experience for Sonos users.

One of these is Sonos Radio. This is one of the things we have utilized with the Deezer partnership.

Deezer supports our own Sonos Radio stations. Terrestrial radio stations are still hosted by TuneIn.

You can see which service is being used within the app under the Artist information. Sonos Radio (HD) = Deezer, and TuneIn = TuneIn provides the music stream.

I added a few screenshots to show the difference:

Hey @lgprezes! Welcome to the community.

Deezer still works on the Sonos app, both S1 and S2. If you try removing it and readding it that should fix the issue. If not, feel free to contact our support. Feel free to submit a diagnostic before contacting us, and the agent can take a look at see what might be the cause of the issue.

Mike H

Same for me. Strange error, but I removed the Deezer service and then re-added it successfully.

The Sonos app on my phone spawned a web browser instance, and I had to go through some Google captures before it would authenticate me to Deezer.

For those that stumble onto this thread and have issues like @Venkatesh Murthy and @lgprezes mentioned.

If you have Sonos favorites or playlists that use Deezer songs, first try to re-authorize your account. 

iOS or Android

1. Using the Sonos app, tap Settings > Services & Voice.
2. Under Music & Content, tap the music service account you'd like to reauthorize.
3. Tap Reauthorize Account.
4. Follow the on-screen instructions to reauthorize the music service account.

Mac or PC

1. Open the Sonos app.
2. Click Manage > Service Settings.
3. Select the music service account you'd like to reauthorize, then click Reauthorize.
4. Follow the on-screen instructions to reauthorize the music service account.

If that does not work, you can remove the account and add it back in, however that will remove any Deezer songs from Sonos playlists or favorites, using that Deezer account.