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I am a Sonos dealer with 100’s of installations active in my local community. The recent update and lack of functionality of various basic features has been difficult to explain to my clients and put my firm in an awkward position going forward. I have not only sold and recommended the sonos platform for the last 15 years, I have also personally used it in my home. I now am considering other options for new installations and feel some hesitation to continue recommending your product. My questions are-

1: why can’t we go back to the old app?

2: volume slider does not respond well, when will this be fixed?

3: my clients are experiencing Spotify playlist issues, the playlists randomly stop and return the the first song in Spotify. Is this a widely known issue and if so, when will it be resolved?

4: how do I transfer system ownership to a new client after setting up a system?

5: Digital out for Sonos Port - We have Sonos installations out in the field where we are using the digital output from ports and into DAC’s, then into amps. Suddenly with the update the digital outputs seem to not be working on many sites (the ones with optical cables) and we have had to resolve by bypassing the DAC’s- is this a known issue and any timeline to resolve? 

These are just a few. Not trying to pile on but your update has been nothing short of a complete train wreck and a master class on how to completely fail in the rollout of new software. 
 

Trying to be patient.


 

 

You really need to contact Sonos directly, this is mostly a user to user forum and aside from a bit of help we can only offer sympathy.

Only question I can answer is # 1, if you haven’t updated any hardware to the point it won’t accept the old app you can go back according to a few posts here. I haven’t tried that here.

As Stanley_4 says, going back to the old app is an option that some of us have taken - very much easier if your installs have an Android-based controller than if you use Apple products. The only thing you really must do is to turn of auto-update, both at the system level and the app level (which in practice means turning off auto-update before you uninstall the new app - there seems to be no way to do it that I can find afterwards when you install the old .apk, so it just keeps on auto-updating!).

I don’t regret doing that - it means that I get an entirely stable system until such time as Sonos sort this chaos out - who knows, I may never allow my system to update, ever again.

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