I see people on the forum claiming that only a few of us are having issues - just the vocal rabble.  I wonder who then has inundated support? People with no problems? 

I managed to get through to chat several days ago - can’t remember the wait time.  Good luck.

I’m not happy with Sonos.  So much so that I passed on the subwoofer deal Costco has now.

But what really pisses me off  is the glibness of the on-line support folks when they minimize issues people experience as troublesome aspects of a difficult rollout.  ‘Nothing to see here folks.  Move along.’