The Community Corner

On another thread, I mentioned that on the new app, I could no longer see the battery charge percentage for my two Sonos Roams. This used to be visible on the speaker tab as soon as you brought up your list of speakers. So, one click from whatever other tab you were on.I did just locate this on the new app. I had to click on the systems icon in the upper right hand corner. Then I had to click to select one of the Roam speakers. Then I had to click one more time on a line under the heading Products that showed a battery icon. That finally showed me the battery percentage, but only for that device. So, three clicks to get to that. If I wanted to check the charge on my other Roam device, I had to click twice to back out of the first one,  then click twice more to get to the charge screen for the second one. Then it takes three more clicks to get back to the Home Screen. So far I haven’t found any direct way to go back there. This was so much quicker and simpler using tabs.I hope at least

HelloI have added my music library to the S2 app. Can you search the music library via the app?  I could not find the search function in the app. Does anyone know? 

I have a mix of Sonos components, some legacy operating on S1 and other operating on the S2 app.  The S1 system is not stable.  I have worked with Sonos tech support to establish a stable connection for the S1 side and it works for a while; then reverts back to a prompt requiring me to use the Sonos s2 app. So here is my question.  Is it possible to run a stable split system?  If so how do I reset the S1 equipment/zone?

Sonos updated its app to give it a facelift and in the process removed the Widget that made it easier to control the volume and sonos products. Because Sonos just loves making things more difficult . . . No remote, no widget, no iOS for tru play . . . . 

Morning anyone else having issues when updating the new app you lose all your settings and each time have to delete the app then add the app again. And they appear back again. But I have to do that every day which is a right pain. I am guessing the new app update which was released last week has come with a bug. Sonos should left the old version app as it was. Ever since the new app it’s created a s*** storm. I know this issue is minor compared to others but such a pain in the arse 

So June has come and gone. Major missing features have not been restored. Workarounds fail frequently making for a very frustrating experience. Why can the company not just re-rerelease the apps that preceded the recent changes under a different name like “Sonos Classic”?Sonos Classic would restore functionally for those of us who have been patient through this while allowing time for the new features to be developed and vetted without haste. It’s really past time to make this right and just rolling out the old version seems like a fairly easy thing to do.

I attempt to play my music outside from my Sonos amp to my outdoor speakers.  If I try to play just the outdoor zone for the outdoor speakers via Apple Music from the Sonos amp is skips through 5-6 track titles and never plays.  The only way to play music in the outdoor zone is to group it with another inside zone. i also went to play my music on Sonos today and it said no equipment under WiFi network so i literally had to set up all my zones today all over again. 

Since *NONE* of the sonos components work, can be added, or function whatsoever with no fix in sight for months if that what is everyone moving to? What’s the current best alternatives? For speakers I guess it's time to upgrade to bowers and wilkins. What about for the control system? What’s everyone's suggestions? 

 OK, Community, I guess we’re it - self-support?  SONOS is falling apart - or committing suicide hurling themselves over a cliff.  And I’m stuck with 12 zones of boat anchors. 

We are Sonos users since many years and since music is an important part of our lives we have it and use it in most rooms. We have been true ambassadors. And heavily invested users. With the new app, Sonos has gone from simplifying our lives making music an easy part of it, to complicating the everyday listening With frustrating malfunctionings and not userfriendly navigations.  We Work within digital marketing and tech and don’t see that any target audience based research could have lay ground for this business decision. It feels like something decided by someone stuck in trying to fulfil personal inner innovation goals rather than letting the users and target audience needs lay ground for decisions.  We are seriously thinking about Throwing it out and look for other options. But we would gladly receice input about the Sonos roadmap and plan ahead. Is this it? Or is it improvements coming our way? All serious input and tips helping us with our user experience are welcome! 

I have been so angry and frankly heartbroken, by the loss of access to my very wide and long time assembled collection of music which I Iistened to DAILY via by beloved Sonos Play 1 for the past decade. For the past month I have spoken to Sonos colleagues directly to ask how to access the music which I am told sits with Apple or Itunes… B*******!! It doesn’t I have tried to change the types of files ( as recommended by Sonos colleagues) and it still doesn’t work.  I am enraged. I have read at length on the Chat room for advice and it seems I am not alone. My partner who is an IT guru is equally baffled as I have enlisted his help to try and crack this.I haven’t yet mentioned the fact that my stations such as Classic FM are no longer visible in a accessible way, I literally have to scour the Sonos to see where I might find it. Searching didn’t work either. Its so unbeliveablely counterintuative and un-user-friendly and I am outraged I was not asked permission to not longer access my ser

Hi.Any idea why emails I get from Sonos are in Dutch?Both langiage and address on Sonos profile is set to English / United Kingdom.ThanksJames

I have Sonos Move 2 and use the latest app on my Ipad.Since the recent big update to the app, my Sirius XM channel list does not show live music titles.  The music title will only change on the channel that I’m playing.  If I want to choose a different channel from my XM list, the song titles are not live.  I have to arrow back to the library and back into my channel list to update the titles.  This was not a problem before the app was updated.Is anyone else having this problem and is it going to be fixed?

Is there a way to go back to S1 (or any other version other than the latest piece of crap)? I’m on Android. I tried uninstalling the current version and choosing an older version, which did install, but once I open it I get a dialog to upgrade to S2 and there I can’f find a way around that. I tried the Reset System option to see if that was the trick but it just keeps you in a never ending upgrade loop. 

Sonos- please, please, please fix the new app. I have two houses and have invested thousands of dollars in Sonos equipment. The app is so incredibly slow that I cannot use my Sonos equipment. It sometimes takes as much as a minute for the system to respond, if it responds at all.  I understand that major mistakes have been made rolling this out. It is obvious that it was nowhere near ready. What I cannot understand is why it is taking so long to fix it. The responsible thing to do is to roll back to the old app and for you to go through a proper testing before releasing it to the public. I have a theory as to why you won’t: you have rolled out your new headphones and only the new app will support them. Rather than delay the headphones you have decided that it is more important to sell your new hardware. This is a strategic blunder. Out there there are headphone users who are having the same lousy experience. This is very short sided.  Is it a wonder that your stock is down 25% in the l

I'm in IT employee myself. When we releasse a new version of an application it has to contain AT LEAST the functionality of the old one and it has to be AT LEAST as performant as the old one but preferably better. But you do exactly the opposite. It has LESS functionality and performs WORSE. Shame on you!!!

Please can you explain why your Sonos S1 products are total rubbish and will not work or connect to a new internet.  I have now calibrated all my speakers against the floor and have now purchased a much superior competitors product.  Will not use your products ever again.

My Roam constantly drops out of my wifi network(it’s a very common issue if you search for it). After reconnecting, it’s not able to play music. I reached out to the CS through online chat, we trouble shooted together for 1 hour. Then I was advised he can’t help me, that I need to talk to someone over the phone. I have been calling SONOS for 2 hours each day, I cannot get through. I even took an early day off work to call them, it’s impossible.I’m not sure what messages SONOS is trying to send by providing such horrible customer service? Why can’t online chat agent initiate replacement anymore? I have wasted 5 hours on this! This is not a pleasant experience at all.  I have many other SONOS products, however, CS like this will make me not ever consider your products again. 

Why is the new Sonos App SO BAD??I have a Sonos one and Beam. the App repeatedly fails to detect them and i have to start the app numerous times before it detects these devices.  It repeatedly says “something went wrong”!I can’t even change radio stations or increase volume with this message being dispalyedThis Sonos experience is REALLY bad! 

The new app is a piece of XXXX nothing works correctly everything lags it keeps applying my music request to the wrong room, finding my music is a real pain.   With so many competitors out there that are as good or maybe better why would one stay with Sonos other than the investment in speakers.   I hope they do not screw with the older Sonos 1 app. as it still seems to be ok.  If they stop supporting those speakers and or change the app like the Sonos 2 , I believe a lot of users will be disgusted enough to stop using product and move on the another platform.  whom ever approved the new app should be fired. and the persons who designed said app needs of find other work.     If you haven't guessed I am not happy at all with the Sonos app update.  

Since Monday my Sonos system no longer works.I had chat support about that (06231849) but the assistant left the conversation!Not only my home automation system can no longer use them, but even your app no longer works correclty.Spotify can't use them either reliably.In your Sonos app (the one on my iPhone, and the one on my Mac), all my connect:Amps (Sonos ZonePlayer ZP120) keep connecting and disconnecting. They keep appearing and disappearing in the list of devices in the app. So I most of the time cannot launch a playback.If I manage to launch a playback, then it will stop after one minute or two.This problem seems to be linked to your last update.Everything worked fine until this week.My sonos devices are connect to my router (D-Link (web smart switch) DGS-1210-24P) through RJ45 cables which is connected (RJ45) to my internet box.I've already tried unplugging the devices (and the router) and plugging them back in : the problem is the same.My router configuration hasn't changed for

Someone has registered their email to my Sonos and I cant register it back to my details

Do you or your developers even use this trash software? How d**** are you people? Moderator Note: Modified in accordance with the Community Code of Conduct.

Greetings, Has anyone had issues connecting Sonos products to the new Nest Google WiFi Pro mesh? Last week, I updated my Nest google WiFi mesh to their new Nest WiFi Pro mesh. I immediately started having issues with my Sonos system. Speakers were disconnecting unexpectly, especially the Era 300 and 100s. My arc now cuts in and out during TV play. I called Sonos support and we troubleshooted, but only temporary success. I’m going to switch back to the old mesh system.

Is there any plan to rollback the latest app update? The UI is horrible, I can no longer scroll through a song, the volume increase/decrease is horrible! I can no longer add songs to an existing playlist. Also, I can no longer control the app from the lockscreen or the pulldown menu. There are other issues that others have mentioned in the forum as well. Please rollback and fix the issues before releasing.