Skip to main content

The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2364 Topics
S
SubmarineTrending Lyricist I
posted in General feedback and conversation
New app takes months...

I think it would better to roll back to the S2 app, until the app has reached a acceptable level !!!!!The current app has way to many flaws for releasing it…...never should have done that.It takes months to get to the same level as the S2 app. Why no beta testers and communicate with forums?  

281
Bumper
7 months ago
S
SecretbradContributor I
posted in General feedback and conversation
sonos customer care

I have a massive Sonos collection and have loved it for years however since the app update half my system has disappeared.  I cannot reconnect it having tried factory resets etc so I thought I would contact customer service.  I’ve now been either trying to call or do the online chat for 4 hours without success have they gone out of business? if this is as I suspect an app update issue why don’t they revert to the old, easier to use app and if they must roll out this new trash make sure it works and have a customer service team to sort the issues out!if anyone at Sonos actually reads these conversations please get it sorted. You are not providing the service I have paid thousands of pounds to use as half my system now won’t work. Legal action may follow to get money back for the products

310
S
7 months ago
S
Sleepy needs an alarmContributor I
posted in Owners café
roll back the app

Click like if you want sonos to roll back the latest app release...we don't want to wait for your bug fixes we want function we had last week. Roll back, do better , then re-release.

521
F
7 months ago
E
eracodeEnthusiast II
asked in General feedback and conversation
How do I register for Tuesday's AMA?

Yesterday I saw an invitation (on the new app or somewhere - can’t remember where) but now I can’t see it.How can I register for this event? Maybe Sonos have locked it due to the furore. 

1463
B
7 months ago
S
sajidazmiContributor I
asked in General feedback and conversation
New Sonos App - Media Server

The new Sonos app does not have ‘means’ to connect  to Media Server, the old one was connected and I had favorites Audio from my Media Server, but now with the new one it lost that ability and all my favourites are NOT connected.  Please bring back the Media Server connection. 

840
S
7 months ago
J
Joe-seppeContributor II
posted in General feedback and conversation
Latest app update on iOS is horrendous

Cannot believe how bad this most recent app update is, so many previously available features appeared to have been removed, not to mention how non-intuitiveness the revamped interface now is.The app also seems to very unresponsive or lethargic at best, with delays in processing the simplest of commands such as volume adjustments or wanting to play something from a music service, mostly Spotify in my scenario.Would like to know whether this is an issue as a result of power struggles between Apple, Spotify and Sonos. At the end of the day, we the consumer are being penalised so sort this out please.

765
K
7 months ago
HobokenJim
HobokenJimContributor II
posted in General feedback and conversation
the latest SONOS app update

I must comment. A. I’ve been a religious Sonos customer for over 10 years. I give them to friends & family for holidays & special events. I believe in Sonos. I trust my need to have music in my life all the time to Sonos.  I do not like the latest app update. For several reasons, navigation is now overly complicated. It takes way too long to load. It drops my station while I’m listening. When I change stations I have to change 2 & 3 times before my target station replaces my last station. also, of the 4-5 stations I’m devoted to WBCD in Chicago has never been able to play, citing the signal isn’t correct. I actually called WBCD to inform them of this. My other stations don’t have this incompatibility issue.Last comment, when you changed your app, I wish you gave us the option to continue using the legacy app, at least until you guys work out the bugs.  im still listening. I still love SONOS. Fix this please! 

722
G
7 months ago
P
PearlfectheelsContributor II
asked in General feedback and conversation
How do I Modify playlists?

In the old version of the App I could modify/delete songs I didn't want to hear from curated playlists. This function was available, a long with many others that seem to no longer exist.  Did Sonos do any regression testing?!?!? Are they hiring any because I could certainly help out - I don't think I could make it worse. This embarrassing meltdown makes this loyal customer and shareholder rethink the purchase of the Sonos headphones. 

220
P
7 months ago
A
Angus 123Contributor I
posted in General feedback and conversation
New App does not work

Hi,When is the new App being updated / can it be removed? I have the new App downloaded and now my App will not link to my Speakers until ‘software updates’ are carried out - which it is unable to do?? So i’m now stuck in a situation where i can’t use my system as a result of the new App?? The old App worked perfectly well and so this is extremely frustrating.

652
G
7 months ago
H
highgear2911Contributor I
posted in General feedback and conversation
NEW VERSION NOT WORKING PROPERLY….ITS CRAP!!

OLD VERSION WORKED FINE, WHY DID YOU UPDATE  HARD TO NAVIGATE  PLAYS DIFFERENT ARTIST/ALBUM THAN WHAT YOU CHOOSE  CONSTANTLY GET “TRY AGAIN” DID ANYONE AT SONOS ACTUALLY USE THE NEW VERSION BEFORE RELEASING???????????????

242
F
7 months ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
Watch Peter Pee on the new app..

The good, the bad, and the bad… 

29719
Ken_Griffiths
7 months ago
S
Sidewinder316Contributor I
posted in General feedback and conversation
new app

New App is so laggy.. cannot add songs to a queue- sound adjustment is just so bad - big delay - why change the app - I have not updated my app on my other system because of all the issues - have also lost a SoundCloud playlist altogether- keep getting an error message when trying to connect to it  - needs sorting it sooner rather than later!

1015
J
7 months ago
T
Tag4aContributor I
asked in General feedback and conversation
no timer with update s*cks!!!

Unbelievable that the timer has been eliminated with this update!!!   STUPID.   Sonos goes from a 10 to a 2 in one update.   fix it back.   Thank you if you do. 

80
T
7 months ago
J
Jwp357Contributor I
posted in General feedback and conversation
sleep timer and shuffle

Why with the new app we're not able to use the sleep timer or shuffle our Playlist? 

201
T
7 months ago
E
ElliwedContributor I
posted in General feedback and conversation
new app is * for android and windows

When I put in my details to login on the new app it does not login it just keeps saying login. I have deleted and downloaded the app. I have reset the app I have turned off WiFi I have reset all speakers changed passwords. Not having any luck what so ever. I am no longer able to use my sonos system. What a waste of time. I have tried allsorts through troubleshooting.  Help please*Moderator Note: Modified title in accordance with the Community Code of Conduct.*  

300
E
7 months ago
J
Jamey_HContributor I
posted in General feedback and conversation
Volume control needs numbers in new app

How can I add numbers to the volume control in the new Sonos app?  The old app had them and they were very useful.

1926
E
7 months ago
J
JosueFraustoSoloContributor I
posted in General feedback and conversation
I urge you to reconsider the recent update to the Sonos app and evaluate

I urge you to reconsider the recent update to the Sonos app and evaluate the possibility of reverting to the previous version. The new version has failed to meet user expectations and appears to have been developed without adequate consideration for customer needs. The added functionalities do not offer significant added value and have generated widespread negative feedback. This direction could cost you the loyalty of valuable customers and damage the reputation you have worked hard to build. I am willing to give you another chance to rectify this situation. However, if timely changes are not made, we as users will find ourselves obliged to discourage the use of your products.

141
T
7 months ago
D
Dave DContributor II
asked in General feedback and conversation
Latest App Version

I have just unfortunately downgraded to the new app which is dreadful. For some unknown reason, every time I open the app it tries to play music on my conservatory speaker which I have probably not used since Christmas. There does not appear to be any way to stop this.

110
D
7 months ago
L
LCWiresTechContributor I
asked in General feedback and conversation
why? and How you downgrade to S2

The New app is too buggy We just upgrade a customer and now he can’t use Sonos at alli tried tech support but the wait time was 150 mins and it disconnected me after almost 2hours waitingplease help!!!!

250
L
7 months ago
P
Peg moneyContributor II
posted in General feedback and conversation
any idea when you think you're going to unbreak your product?

It's fun not being able to change the volume of specific speakers. I also really like how it's a struggle to get them even to play at the wrong volume in the first place. 

535
P
7 months ago
U
User848845Contributor I
asked in General feedback and conversation
New Sonos App

What have they done. I don't usually post on this type of forum, but the update is such a backwards step it is important to add my weight to the outpouring. Can't find playlists easily, can't edit play lists when I do find them, playlists always revert to the top of the list when revisiting the list (very irritating having to scroll back to the track playing each time!), can't add new tracks to my sonos or Spotify playlists (very important!). There is no way this is an improvement. Why can't you leave things alone! Think.... user first, techs who think they know best second! Please reintroduce some of the old, but loved features - quickly!

230
U
7 months ago
R
ralsinclairContributor I
posted in General feedback and conversation
latest update

The latest update seems like change for the sake of change. I can’t find things. It seems as though some things are missing, etc., etc.  I am getting extremely frustrated with systems changing and making me constantly try to make things work after system “improvements”!

110
R
7 months ago
A
AmorFatiEnthusiast I
asked in General feedback and conversation
USELESS SONOS IOS APP USELESS

I DOWLOADED THE NEW SONOS APP AND IT SAYS IT FOUND MY EXISTING SYSTEM. THEN IT SAYS TO ALLOW NETWORK ACCESS WHICH I DID BUT IT DOES NOT CONNECT.!!!!!!!!!MY SYSTEM IS NOW RENDERED ABSOLUTELY USELESS. 

200
A
7 months ago
C
castallaLocal Superstar
posted in General feedback and conversation
Two Value Added software projects (as alternative to wasting time & money on an uneeded app update)

1.  Applies only to soundbars.  A now playing screen displayed on attached TV. 📺 2.  New feature:  Music & Artists Information screen.   Displays biography & discography for current playing track/album Both ideas offered free of charge and any potential royalties 😁😎  Here's how a MAI screen looks in LMS (LYRION Music Server)  Moderator edit: combined posts 

781
C
7 months ago
S
Steve Riley-SnellingContributor I
asked in General feedback and conversation
Changing country on Profile

I have recently moved back to the UK from Spain.  I have tried to change the address on my Profile but the country box is greyed out.  So I can enter the street address but not the country.  This means I am denied access to UK content such as BBC Sounds.   How can I change the country?

1341
S
7 months ago
Terms & ConditionsCookie settings