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We are Sonos users since many years and since music is an important part of our lives we have it and use it in most rooms. We have been true ambassadors. And heavily invested users. With the new app, Sonos has gone from simplifying our lives making music an easy part of it, to complicating the everyday listening With frustrating malfunctionings and not userfriendly navigations. 
 

We Work within digital marketing and tech and don’t see that any target audience based research could have lay ground for this business decision. It feels like something decided by someone stuck in trying to fulfil personal inner innovation goals rather than letting the users and target audience needs lay ground for decisions. 
 

We are seriously thinking about Throwing it out and look for other options. But we would gladly receice input about the Sonos roadmap and plan ahead. Is this it? Or is it improvements coming our way? All serious input and tips helping us with our user experience are welcome! 

I like to say they let the kids lead the development!  No finesse or class just “look what i can do !”, mentality

why wouldn’t you want self driving cars ? Because i didnt buy a porsche to let it drive me, thats why

someone from Cisco once asked, another kid btw

There is some information here, and you can see the ongoing release notes here. 

However, this is a community forum, and not particularly the best way to communicate directly with Sonos. There are forum moderators, who I assume pass on information up the chain, but 99% of the folks reading your concerns are customers, and not Sonos employees. You’d likely be better off if you were to call Sonos Support to discuss your concerns.

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