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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2302 Topics
L
LCOContributor I
asked in General feedback and conversation
support multiple series

I have series 1 setup at my home.  Haven’t updated as multiple products are not supported on S2.  I have a second home that I want to create a new set up with newer products.  I run my system from my I iPhone with the S1 app.  How do I use one phone for S1 and S2 support?  

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Airgetlam
6 months ago
Mike R. H.
Mike R. H.Sonos Staff
published in Owners café
Do you want to know the story of John MacFarlane and Sonos?Interview

​Then, I suggest that you give this podcast a listen.It is an excellent episode from the "How I Built This"-podcast, featuring John MacFarlane telling the story of Sonos's early days.There were parts of the story I didn't know, like the confrontation with Apple at a convention. Another was the first song ever played on a Sonos speaker.I joined Sonos after the special edition Beastie Boys Five was released, and I only understood the importance of it once I heard the story in the podcast.  Here is the link, if you want to listen to the episode:https://wondery.com/shows/how-i-built-this/episode/10386-sonos-john-macfarlane/And now I’m curious. What was the first song that you played on your Sonos speaker?What are your thoughts after hearing the podcast? Did it answer some of your questions about the early days of Sonos? Or did it create more questions? Let us know in the comments. 

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A
6 months ago
G
GuitarSuperstarLead Maestro
posted in General feedback and conversation
Sonos Headphones Leak

From The Verge:https://www.theverge.com/2024/5/6/24150573/sonos-ace-headphones-reveal-leak-wireless I wonder what that thing is under the headphones case...

1281
Bumper
6 months ago
V
Vil26Contributor I
posted in General feedback and conversation
The replacement process is frustrating.

About a week ago, I sent two speakers for replacement. Only one had a problem with the Wi-Fi, but since I was using them as a stereo pair, the representative told me to send both. They received the first one (the one with the Wi-Fi card issue or something like that) on Wednesday, 4/25, and sent the replacement the same day. I got the notification that they received the second speaker on the same day, 4/25, a few hours later. It's been a week, and they haven't even sent me the shipping number for its replacement. According to their email, I was supposed to receive the replacement 1 to 5 days after they received my speaker. I've contacted them multiple times, and all they tell me is that they've escalated it to the returns area, but that doesn't help me. The first time they escalated it was days ago, and I still haven't received any follow-up email.It's quite frustrating because I've read stories from other people here, and it seems that when this happens with SONOS, it can take months t

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V
6 months ago
R
Revird55Contributor I
posted in General feedback and conversation
connectivity of sonos speaker to changed broadband

sonos connectivity with changed broadband supplier, I’m unable to connect the speaker insofar as I cant get the speaker working as before  

301
Ken_Griffiths
6 months ago
W
wjones2024Contributor I
posted in General feedback and conversation
why is your connection so unreliable?

I’ve given up now. After several years of having to reinstall, reconnect or just give up on listening to music when I want to but Sonos don’t want me to I’m giving up.I’ve gone through several routers during this time and the same issues happen. It works then one day it just does not. No connection, cnnot find system etc. Every single other item I connect to the router works fine. It’s solid.Sonos reliablilty is pathetic. TV, laptop, phone, Amazon stuff etc All fine.So I’ve decided to gift myself the gift of time. No longer will I spend hours trying to reconnect the Sonos system. I’ll just play it on loudspeaker from my phone. or buy another speaker, I’m guessing the cheapest made one will work better than Sonos. I’ll be binning both my speakers. £100 plus each wasted. I’d sell them but I do not want to open up another person to the terrible experience owning a Sonos will bring. I do not want to rob them of all that time.Thanks for nothing Sonos.Anyone on the fence of bying a sonos. Pl

631
jgatie
6 months ago
U
Username44Contributor I
posted in Owners café
Product suggestion: WiFi speakers that actually connect!?

When I bought my first Sonos speaker in 2010 or ‘12 I gave Sonos the benefit of the doubt. Company is new.. working out the kinks… but 14 years later and the newer devices I bought in 2018 still be struggling?? Occasionally people change their WiFi setup. Why must it be such an arduous task to get these damn WiFi speakers to connect to WiFi?!?!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬quit spending resources on beautifying the app… just make the speakers connect to the damn WIFI!!! Or Bluetooth, or WHATEVER… it boggles my mind that Tesla can update how a car drives over the air, as can apple, as can EVERY DAMN DEVICE I OWN… except Sonos, the WiFi speakers… don’t connect to WiFi!!!! 

685
106rallye
6 months ago
D
DguerreroeContributor I
asked in General feedback and conversation
What is the issue with Pay Pal Pending order

Hello , I’ve made a purchase using Pay Pal , and it appears to be pending , since i’ve read that if its pending Sonos has not taken the money but Pay Pal has charged my credit card.How long does this usually take ?Should i cancel my order and shop elsewhere?Has anyone cancel a pending order ? Time is crucial since they are a gift.thanks for your help

614
D
6 months ago
R
Robert123321Contributor I
posted in General feedback and conversation
WORST OUTSOURCED CUSTOMER SERVICE ON EARTH

If anyone has the good luck of reading all these horrible reviews, run as far and fast as possible. Bought a Beam directly from Sonos. Absolute horror show with the app, password, account log in….. I could not even get someone on the phone to return it. I will be filing a claim against them thru BOA/VISA. DO NOT BUY ANYTHING FROM THEM, YOU WILL REGRET IT. 

663
Stanley_4
6 months ago
N
newbpdContributor I
posted in General feedback and conversation
Sonos Line-in adapter and iOS/macOS

Can the Sonos Line-in adapter be used on an iPhone/MacBook as an audio interface?Essentially I’d like to replicate the Era-100/300 line-in option in iOS/macOS with the Sonos dongle.Does anyone know if this works?What does the Sonos dongle show up as in iOS/macOS if not an audio interface?Thanks!

77113
Schlumpf
6 months ago
J
jimbob123Avid Contributor I
posted in General feedback and conversation
Sonos Radio jingles

So I subscribed to Sonos Radio HD to avoid the adverts. Excellent. Except I’ve listened about 8 hours of Sonos Radio HD today and there are no adverts….other than for Sonos!!! Whether it’s “Pure Unplugged, only on Sonos” or “Exclusive to Sonos”, they are adverts, and the very last people I should hear adverts from are the people I buy from!I’ve now unsubscribed.If I want to listen to music, and I am paying for an ad-free service, it should be exactly that.Fix it and I’ll return.

521
Sotiris C.
7 months ago
H
HookNladderContributor I
posted in General feedback and conversation
Will my setup work for this space

Hi all. First time posting here. Now I know most will say my system is over kill for this space and I agree with you. That being said I have a lot of options here. For my living room I own an Arc, two Era 300’s and a sub gen 3. Bedroom I have an Arc, Sub Mini and two One SL’s. The bedroom is kind of besides the point but I wanted to list what I have to get opinions on my setup. My bedroom is closed with four walls so that may be best for one system vs the other. My living room is a bit awkward but my orig al bedroom setup was in there and sounds pretty damn good.  What I’m looking for is some opinions. I listen to a ton of Atmos pretty much exclusively when I can because that is simply what I enjoy hence the overkill systems for the spaces I am in right now. That being said I have posted the layout of my apartment. I am mainly focused on what everyone thinks of the layout and how atmos will sound with the arc (mounted to my tv which is on a swivel and will be pointed at the couch) 2 er

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H
7 months ago
R
Roggg1Contributor I
posted in Owners café
delivery

I’ve ordered a Beam , but can’t find anything about delivery anywhere. Can someone point me in the right direction?

202
Schlumpf
7 months ago
M
MartechContributor I
posted in Owners café
Why is there input delay on line-in and digital inputs?

So, I know this topic has been discussed a gazillion times already. But I’m really getting upset by this. Why does there have to be a delay when using Sonos (Five or Amp for example, I’ve owned both) in standalone mode?  8/10 times my usecase for Sonos is casual listening via streaming services. But 2/10 times I want to use Sonos for live instrument playback. Such as a drum machine and other stuff I own. Or for desktop/youtube playback. I’ve spent literally hours searching for the best speaker setup for casual multiroom usage and some small birthday dancing and an input for live instruments. It exists, but I’d have to leave Sonos and go for Denon. But I would rather not. The minimum of 50-75ms delay in standalone usage for the Sonos Amp and Five is completely unnecessary. It forces me to have an extra pair of Yamaha hs7 at hand, while I’d rather get an Sonos Five instead. I know the arguments of people defending Sonos:Sonos is not made for that usecase The delay has to be there per des

1169734
jgatie
7 months ago
P
Popeye1234Contributor II
asked in General feedback and conversation
trueplay for Android users

When is sonos going to allow android users to perform trueplay? I shouldn't have to borrow or buy second hand ios device just to perform trueplay. Feels like discrimination just because I'm android user I'm limited to use sonos. 

4271
Stanley_4
7 months ago
S
Stuart DammeryAvid Contributor I
asked in General feedback and conversation
Using a Blu Ray player as a CD player - straight into 5s

Hi all. I’m trying to use my Blu Ray player as a standalone CD player. So not connected through a TV.As the blu ray has no left right RCA output I plugged in a DAC to the blu rays optical and the RCAs out to my 5’s input. I can see the Sonos app is getting a signal, but I have no sound. Do I need a pre amp as well??? Thanks

561
Airgetlam
7 months ago
S
sol150Contributor I
asked in General feedback and conversation
Sold a bag of goods

I jumped on a recent Sonos Move (gen1) promotion and purchased it. However when the unit arrived, it was damaged. The shipping box and the Sonos box showed no signs of damage whatsoever. Sonos agreed to exchange the unit. However, rather than sending me a new unit, they sent me a certified refurbished unit. Extremely disappointed with the experience, I requested a refund. Multiple service reps assured me that they would send me a Return Label and process a refund. However, it’s been multiple weeks and multiple representatives. The latest is that the Order Status has gone from Return Initiated to Fulfilled. I’ve inquired again on the status of my return label and the context of this order status change. This has been a hugely frustrating and disappointing experience with Sonos. Does anyone have any recommendations on escalation paths?

621
Corry P
7 months ago
C
ColonineContributor I
asked in General feedback and conversation
Retour de commande

Bonjour,J'ai effectué un retour car le modèle n'est pas celui que voulait mon conjoint, j'ai eu le bordereau de retour et ai posté le colis dans un point relais comme demandé, je n'ai pas de nouvelle sur le transport du colis. Comment savoir s'il est réceptionné chez Sonos?Merci d'avance Moderator edit:Google Translate-Good morning,I made a return because the model was not the one my partner wanted, I had the return slip and posted the package at a relay point as requested, I have no news on the transport of the package. How do I know if it is received by Sonos?Thanks in advance

181
Corry P
7 months ago
L
lattedahContributor I
posted in General feedback and conversation
Feature Request: Simultaneous wifi and bluetooth

I don’t see this being possible in current products. I assume it would require being implemented in future product releases if implemented.Essentially, it would be nice to support bluetooth and wifi connectivity simultaneously. My reasoning is mainly for linking multiple sonos together. I have a record player with bluetooth capabilities. I have it linked to my Sonos Move via Bluetooth (I’m not here to discuss quality… this is just a convenient way to listen sometimes). Although it’s connected via bluetooth, I’m still at home where wifi is available. It would be convenient and really cool if I could share this bluetooth connection with other sonos speakers, so I can play my bluetooth source with the rest of the house. The hardware is already there, it just needs the software capability to support such a thing. I could see this having many uses in general, at the least for having a stereo pair of sonos speakers for listening to bluetooth entertainment sources.

968
Airgetlam
7 months ago
P
PunkRobotContributor I
posted in General feedback and conversation
fallos con dispositivo Apple Tv

Hay un fallo con Apple Tv, las bocinas se desconectan cada 5 o 10 minutos en la app de Netflix. Para YouTube hay que salir y entrar del video en reproducción para que el audio salga por las Sonos. Muchos fallos al conectar de inicio las Sonos a dispositivos Apple (iPhone, Apple Tv, Mac Mini y iPad Pro) Muy bien audio pero muchos fallos Moderator edit:Google Translate-There is a bug with Apple TV, the speakers disconnect every 5 or 10 minutes in the Netflix app. For YouTube you have to exit and enter the video being played so that the audio comes out through the Sonos. Many errors when connecting the Sonos to Apple devices (iPhone, Apple TV, Mac Mini and iPad Pro) very good audio but many errors

191
Corry P
7 months ago
D
debpatwinContributor I
asked in General feedback and conversation
Manager Response when call is escalated

Does anyone in this community think a call escalated to a manager has not been returned yet for 3 days is appropriate?

441
Corry P
7 months ago
J
Jett-WavesContributor I
asked in General feedback and conversation
Tidal - do you get complete access to Tidal thru Sonos?

Hey Sonos community,I do not know how many of you use Tidal, but here’s what I found/experienced thus far using Tidal. When I do a search for an Artist within Sonos my return is half or less what I get back doing the exact same search on Tidal directly.  Do you experience the same thing? For example try searching for “Zola Blood” under albums on Tidal,  you get back 7 albums. When I do the exact same search on Sonos via the Tidal integration that Sonos markets so  prominently - you only get 3 albums on the return - What gives?? Anyone have any ideas as to WHY??

801
controlav
7 months ago
J
jimbob123Avid Contributor I
posted in General feedback and conversation
Website problem

Hi on the Sonos.com/en-gb site there’s a tab at the top right for product releases, and on that page you can sign up to hear about updates. After entering an email address a message is shown to check inbox to verify. No email is received. its not in junk, or quarantine. And I have access to my Office 365 tenant and I can confirm from Exchange Mail Flow that the email was never sent by Sonos. Not sure where to report this 😀  

304
Stanley_4
7 months ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
latest update

Pop up on my app says update available. Looking at the “learn more “info it says current version is 16.1. I have 16.1 already with speakers and app. Is there something else new? 

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Dogdad
7 months ago
C
CherivitaleContributor I
posted in General feedback and conversation
Terrible Refund Service

Returned a sub woofer January 2024. They relabeled and sent back to us. We returned it again and have POD on 2/13/24. To date, we are continually told supervisor Belen keeps asking the warehouse to search for it and doesn’t receive a response. How is that our problem?!? Sonos received our POD twice! We call once a week and get the same response. We proved it was received, we demand our refund! 

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Corry P
7 months ago
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