The Community Corner

Sonos Tech Support (STS) is alive and working. As they are inundated with requests to correct issues with the new App and other requests the only option is patience.There is an issue with the Balance Slider and Sonos Amp with Sub which you can read about in the link below. I mention this as so many have complained about STS and lack of responsiveness. I just had to bite-the-bullet and wait my turn even though I wanted the issue fixed yesterday (tongue in cheek) 😊.Bottom-line STS is responding and escalating issues when necessary. They even gave me a return call when I scheduled a call-back to avoid waiting on hold.STS will have you go through steps that you may find annoying (or painful). However, that is the only way an issue can be identified as legitimate to determine if it’s user error, network and/or software related. It’s really basic trouble shooting for Tech Support anywhere.I’m sure many will disagree with what I’ve written and that’s your prerogative. Ce’ la vie!  

Has anyone been able to complete an Advanced Shipment replacement order recently? After spending a few weeks back and forth with technical support I was finally issued an RO number but unfortunetly every time I put in my payment info I get an error “Authentication Failed - Please make sure entered credit card info is correct”. I have tried different browsers, a mobile device and four different credit cards all of which produce the same result. I called customer service yesterday and they just suggested a standard replacement but since I dont have the original packaging (and the arc is not your usual box size) I dont want to risk shipping it without the proper packaging.

Hi, I just wanted to give my two cents as a first time Sonos user. For years it's been my dream to have a full house speaker system I can easily control and play music anywhere.  As we are purchasing a house this week, and I had an unexpected influx of disposable cash I decided to take the plunge and get a bunch of speakers to go with the new house. For years I've heard nothing but good things about sonos. Great quality. Easy to setup and use. Devices to fit every need. Users seemed to be generally happy and pleased with the brand.  I did some more research and decided to get a couple move 2s, a beam gen 2, sub mini, 2 one sl and a roam for the kid. Everything is going good, with the exception of a few features that seem to be missing from the app That is until it came time to pair the one sls. Wow what a nightmare. These things refused to update when using the new app. S1 controller setup near instantly. New app, errors as far as the eye can see. From just failing half way through, to

I currently have a Sonos system set up at home, but I want to set up a second system under my existing account, at a second property on a separate wifi system.  Can someone tell me, step by step, how to do this please?  Thank you.

Opened app this morning and cannot do anything until I accept new terms of use. They don’t bother to summarize what has changed and I cannot find the previous one of course. don’t usually read these but such is my level of trust now I read it all. Mostly looked ok but this clause seems to shut the door to any complaints about any changes they make. This is appalling. Does anyone know if this clause is new?Software Updates. Sonos shall have no obligation to provide any updates or upgrades to any aspect of the Product(s) or Services. Sonos, at its discretion, may make available future Product Software Updates. In the event that Sonos does provide such update or upgrade, such updates or upgrades and any related documentation shall be deemed the Product(s). The Product Software Updates, if any, may not necessarily include all existing software features or new features that Sonos releases for newer or other models of Product(s). The terms of this Agreement will govern any Product Software U

I was an early Sonos adopter, and I have had speakers since the first year they were sold. I love the sound, look, and capabilities of Sonos. The problem from the beginning has been and remains how Sonos manages its Wi-Fi network. I have a smart house with over 150 smart devices, including 11 Sonos products. When I reboot my modem and router, the Sonos may be the only product that does not reaquire the network it was functioning or setup on.Sonos has refused to update or change this because they want to control Sonos speakers being addressed by any other Wi-Fi controller. If the Sonos speakers do not reaquire the Wi-Fi network instantly, they generally have an extremely difficult time doing so. This happens every 2, 3, 4, or 6 months. All I did this past time was to shut down my modem & router to move a file cabinet into my office. No Wi-Fi changes of any kind occurred, but when I turned the modem/router back on, everything in my house reconnected except for the Sonos system. Becau

Are there plans to add Everand (an audio book provider with a subscription service) to Sonos? If not, I’ll cancel the service. yes I can play it using aircast but I move through my house too swiftly to fuss with making each room’s speakers play a book.

Dear Sonos team,when equalizing the Arc soundbar, it would be essential to add the midrange setting. Currently it is only possible to set the bass and treble... although i think the mids are managed by the DSP/Trueplay but are a fundamental setting. I believe it’s very important to leave the user the possibility of modifying them according to their preferences also to give greater balance to the type of sound they listen to. So basically, having three-band EQ would be really great!For the rest, i am very happy of the product and the audio quality is excellent!

As i can read in this community, Sonos has a lot of work to do to bring back respect from customers. Unfortunately, they didn’t answer to anyone. This is a disaster. 

Hi Everyone . 75 minutes to try and speak to someone. These waiting times are awful just wanted some help………….

Are there any third party app recommendations? The new app is useless, the updates helped initially but the app is again useless on Tablet and phones. The desktop one seems fine but the app in mobile devices just errors out constantly, stalls, has a huge lag, just useless.

Everything about Sonos is now Crap!!waiting time on support 2 hours I finally got to talk to someone and now they just ignore  you, do you still need help ?? Answer yes!! Well go * your self is the feeling I get to the help sonos sgoujd but back all the products from unhappy customers also give the option of going back to the old  app!! *Moderator Note: Modified in accordance with the Community Code of Conduct.* 

For years, complaints and feature requests for the S2 app came in on a frequent - almost daily - basis on these forums. Now, I read nothing but praise for it in a lot of posts over the last few weeks. I know some folk are having issues with the latest app whilst others with, if seems, different network or protocol setups are saying everything is fine. But how quickly the S2 shortcomings seem to have been forgotten!  

How can I return these speakers because they no longer connect to wifi?

I’m frustrated with the new app. Doesn’t load very quickly constantly kicks me out on volume adjustments. Slow to react. Basically it sucks.I use to brag and promote my Sonos system at home. Not anymore

Before getting asked to leave at the instance of certain people here, I decided to step out a month ago. Looked up the site today and see that the firestorm continues to rage😀.To hold out some hope as to the integrity of the hardware therefore:My five zone Sonos system continues to be as rock steady and full featured as it has been since the time I ethernet wired all of it a couple of years ago. Prior to that, back to 2011 when I bought the units, it was just 99% reliable, not bad for a wireless system.This, for both streaming and NAS play.There is a precondition for this: Running S1 and SMB V 1 for the NAS link up. It was easy for me to accomplish this because I never left S1. And my SMB V 3 capable WD router can also do V 1. I do not believe I am unduly exposed to any risk via this link up.I mostly do not use even the S1 app because all my streamed music is via album art displaying Echo units wired to line in jacks on my Sonos kit. If I could dispense with album art and voice contro

I just upgraded to the may 7 update.  The interface is nice and parctical.  However I have a question.  Why is Sonos removing some functionality without telling their costumers.  Where I come from this is called dishonest practice.  Here are 2 that I discovered  and they really piss me off!in Spotify no longer able to add a song to my Spotify playlist.  Damn this was practical! no more search in my Music Library.  I would have expected a better search dedicated to my large music library, but now there is no search at all in my music library.  What the hell is the idea behind this.  I would certainly like to have someone from Sonos to explain the reason behind this.Recommendation to Sonos.  If you want to keep your loyal costumers just be honest with them! Is it not an easy this to do!  and it costs you 0$!  simply tell us what you have removed in terms of functionality. Oh well, I guess there is worst than that in life!!

With previous versions, I add a song (play next, add to end of queue, or delete).  With this new version I can’t do that. The new ‘replace queue’ options is not what I am looking for.  I use to be able to make changes see it in the queue, and even save that modified queue.  Am I missing something here? 

I have had nothing but trouble with this new app. Half the time I can’t get sound out of my Roam speaker even though I am connected. Now I have Bluetooth turned off my phone and I can’t get the speaker to disconnect. I have the latest app update and it is still awful. I tried to switch back to the old app and it will not allow me to connect. This sucks for how much I have spent on these speakers. Can you please fix this app? The updates are not working. 

(And also under-appreciated)..Need to connect my iPhone as a second controller and having issues but I will sort it out. The comments from the last six months I read prompt this post. Long time Sonos user here from the day I walked into Apple and said ‘look I’m not audiophile but I want to walk into every room and listen to my podcasts or music in sync’ and the young man looked me and said ‘oh no we don’t make anything like that’ .  So I started building up my Sonos system and I still have the same one today - 12 years later - don’t laugh - it works great - 3 x play 1; play 3; boost (I don’t use as have lost the plug in cord) and One (gen 2 aka ‘The Mothership’). Over the years every time I need to know why I can’t:  Connect to a new network when I move (and I move a lot); Why it connects but then two days later gets booted off network; Why i can’t connect up a a second device to use as a controller; Who thought that awful brown colour in the first app was a good idea?; What is the

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

Hi, I just joined the Sonos world with purchase of a Sonos Port. This was triggered by the recent update supporting Lossless streaming from Apple Music - great job Sonos.So far I’m very pleased with the operation / functionality, no moaning from me about the App,  seems to work fine.I’m impressed that it maintains the bulk of the capabilities of the native Apple Music App.One thing I would like to request however is the ability to choose the sort order specifically for the Album list. At the moment it only sorts by Title, my preference when using the Apple App was to sort by Artist name, this would more logically group albums together by Artist. Usually when searching for something to play I’d choose by the Artist. Hopefully the API integration with Apple will allow you to implement this without too much trouble.Thanks for now. 

Hi allhope you can help.  Since the new Sonos app update ( May’24) I seem to have lost the ability to play all  “top tracks” from an artist search. (Tidal)   The Sonos App does not now create a que of the songs it will only play one and you have to manually select your next choice rather than it play all the top tracks one after the other ?

Numerous issues with new app on ipad1 access to home screen is often sluggish through to not  accessing service at all (ok on android)2 when music is playing. I either can’t switch it off or can’t change what’s playing to something else3 I can’t access any favourites other than what’s on the screen despite having more favourites than shown..this is not an issue on android  phone4 can’t seem to add tracks to playlists other than through Deezer app(my first choice  musician streaming service)5/all my previous to update playlists saved to Sonos completely vanished …v annoying6/ nothing to do with iPad but on Chromebook Sonos new app won’t load at all making it useless 7/I only have a play 3 at Mo but looking to update tv soon and would like a soundbar to complement it….dont think it will be a Sonos if the app doesn’t deliver v basic service of acces ,stop and play consistently.

Hi Sonos Users,Is anyone else having trouble getting through to customer service? I was on hold for 2 hours the other day before giving up! I've tried to ring everyone day for the last week & hold times are 50 to 105 mins. I have given up every time.I have a open case due to nothing working on new app. Such a shame as the sonos 1 app with bridge work perfectly! Now using a boost and some times I can't even turn the system on or off! So disappointing!