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Lauadibob
Contributor II
Jul 11, 2024 9:32 PM UTC

Sonos - you’re dead to me…

Sadly, I am walking away from a near $20,000 purchase of Sonos equipment for a client’s new home in Beverly Hills. The new app absolutely destroyed any confidence that I had in planning this installation. The Crestron control integration is completely broken and is crucial to making this a viable whole home audio installation. Sonos, your loss… not to mention that I won’t be recommending your products and will do my best to deter anyone who may be interested in Sonos… 

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    5 replies

    AjTrek1
    AjTrek1
    Jul 11, 2024 9:50 PM UTC

    Sorry to hear that you no longer have confidence in Sonos. I’m sure you’ll find a viable alternative. However, how is Crestron integration and/or its components a Sonos problem? 

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    LauadibobAuthor
    Contributor II
    Jul 11, 2024 11:24 PM UTC
    This from my Crestron programmer - referring to the 1070/570 touch panels. Crestron is a huge part of custom integration. Sonos failed to recognize this. Have fun with your soundbar...

    Moderator Note: Modified in accordance with the Community Code of Conduct.

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    Bumper
    Bumper
    Jul 11, 2024 11:40 PM UTC

    So you are saying Sonos changed 💩, didn’t tell anyone and now 2 months later no sign it’s gonna ever actually go back to normal?  Sounds like the situation every owner is in at the moment. Everyone got screwed here. 
     

    At least I can use airplay SonoPhone and my fancy ikea symfonisk button panels work great still 🤣

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    press250
    press250
    Prodigy III
    Jul 12, 2024 12:02 AM UTC

    Smart home systems like Crestron add to Sonos value proposition and help drive Sonos revenue. Beyond the new app, overhauling the APIs needs precise technical documentation well in advance and heavy involvement in beta testing. Otherwise, you end up with … this fubar situation.

    Consider the untenable situation that local integrators now find themselves: they sold expensive systems and are responsible for maintaining them, yet they have zero ability to fix things or even make commitments as to when things will be fixed. It’s just brutal.

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      Bumper
      Bumper
      Jul 12, 2024 12:50 AM UTC

      Yeah I don’t get the response of “how’s this Sonos problem”. They’ve treated their entire user base poorly and I hope people keep calling them out until they fix this mess. 

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