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As my 5 room system is now little more than a very expensive bluetooth player, will I receive any compensation from Sonos. My system does not now do the very thing that I bought it for - to be able to search and play my local library.

Had I been told by Sonos that the new app would not have this functionality, I would not have upgraded. But as the system (due to Sonos) now has different functionality, then surely the company should do something about it. I am told that this functionality is delayed due to the beta testing, well here's an idea guess, maybe you should have beta tested this new app before releasing it to the wider community ?

No, you won’t receive any compensation as they are working on resolution, even if it is slow. You could take your speakers back to the retailer and argue your case but without any hardware issues, I’m not sure they will entertain it. 
Sonos might surprise us all and give us all some cash, but I can’t see it…

I could do with some compensation for the assistance given on here, taking some of the weight off Sonos support… I only came on here in any meaningful way after the new app was released in early May and I’m already 16th in the all-time forum user rankings. How much is that worth??

All credit to you for that thankless task, but seriously I have no idea why they are working so hard on a resolution when they obviously didn't not beta test this app in the first place. It appears to have so many bugs and differences from what went on before, what idiot suggested that it would be good to release it to the public ?

 

I have been part of their beta test program in the past, so I know that they have one, but in this instance they seem to have bypassed any common sense that they may have had in the past and have simply released a cr@ppy app on their customers which has successfully destroyed any good will feeling that their customer base may have.

All credit to you for that thankless task, but seriously I have no idea why they are working so hard on a resolution when they obviously didn't not beta test this app in the first place. It appears to have so many bugs and differences from what went on before, what idiot suggested that it would be good to release it to the public ?

 

I have been part of their beta test program in the past, so I know that they have one, but in this instance they seem to have bypassed any common sense that they may have had in the past and have simply released a cr@ppy app on their customers which has successfully destroyed any good will feeling that their customer base may have.

 

Sonos did apparently beta test this and (I’m not sure of the sources as this is third-hand) those testers voiced multiple issues with the app which were not dealt with pre-launch because the app needed to be released in time to support the new headphone launch shortly afterwards. Also, the app was issued on the same day as their financial results, I’d imagine with a view look to bolster investor goodwill.

I’m sure that Sonos could not have predicted the extent of the fall-out from this, despite knowing the app that they had emailed us all about as being the great new world-beating technological revolution (and created fanfare around in the press, and issued videos of functionality that was never going to be there at launch) was not yet fit for purpose. 

I suspect with the launch of the Ace headphones, Sonos was betting that the cons of releasing a world-ending app would be outweighed by the pros of Ace sales…. Only time will tell on that.

My system is also completely useless now. Sonos has lost my trust beyond repair. 

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