bc, Sonos conveniently cancelled their support contact info….maybe (tho I doubt) they’ll read this…
 

I’m sure you’ve heard this, but whatever you did to the Sonos app/system is a total failure….probably worse than the New Coke, except they reverted back to what worked. You took a very user friendly product and, for lack of a better term, totally * it up.  Why? So you could scale it to something greater? Yeah, right, we’re all going to have a Sonos talking system in our homes bc you know apple and google are weak.  Wtf, stick to your knitting….it’s sad bc I used to rave about Sonos and recommended to dozens of friends, now I’d busy apologizing.  Sadly, I’m all in and have to deal w your screw up, but I will be equally vocal to everyone to avoid this “Edsel”.  
Btw, fire your CTO….
John

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