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There are endless conversations on this forum and posts on social media, comments on app stores. Seems to make absolutely no difference. The official statement posted on this site starts with:

”We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music”

How any of the developers or testers could think that the current version of the app provides a more personalised and effortless listening experience is anyone’s guess

Pretty much all personalisation has been removed. It’s far from effortless so much so that I’m actually finding I’m listening to less music because it’s so frustrating to use the app.

They say they have developed a faster more performant version of the app. Not even this is true. The functions that actually do work (not that there’s many) are so much slower than before.

I don’t know what it’s going to take for this company to swallow its pride and give customers what they want. Admit you’re wrong SONOS and give us the old version back.

If you want to make improvements fine. But how can you release an app that makes the system unusable? It’s like you think it’s ok to say “don’t worry we’re listening you’ll get your next meagre ration of functionality in the next version”. How long until we finally get a fully usable system again?

Give us back the old version and release an update when it actually works instead of delivering a load of incremental rubbish.

I for one am going to look into selling what I have but I doubt anyone wants to buy a system that can’t be used. Expensive paper weights anyone?

Like this message if you have decided to stop buying anymore SONOS products

My experience for years has been very good with Sonos paired with Deezer. The S2 app has changed all of that. This is a disaster - untested roll out of an application is marketplace suicide - did they not realise that?. I tried speaking today to Sonos technical but the wait time is in excess of 1.5hours. By the time someone picks up, I’ll have a beard grown. Interestingly, I got through to sales within 30 seconds😄 to ask if the new products are experiencing the same issues as the older products. I did not get a Yes/No answer other than “well you have a 30 day return id not satisfied”    My theory is its deliberate to help push older products out and force sales.  What Sonos have ignored is the damage to the brand name caused. I’ll not be diving out to buy another


I for one am going to look into selling what I have but I doubt anyone wants to buy a system that can’t be used. Expensive paper weights anyone?

Like this message if you have decided to stop buying anymore SONOS products

Unfortunately some of us are in the opposite position - I don’t intend to sell my Sonos system, because it works Ok under the older 16.1 release app (but does not work correctly under the 80.x releases).

The choice about whether to buy any more Sonos products has been made for me by Sonos - any new products will force the whole of my system to be upgraded (a new product will have a newer firmware version, and Sonos do not allow a mix of firmware versions in a system). So Sonos has placed me in a position where I cannot buy any more of their products.