There are endless conversations on this forum and posts on social media, comments on app stores. Seems to make absolutely no difference. The official statement posted on this site starts with:

”We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music”

How any of the developers or testers could think that the current version of the app provides a more personalised and effortless listening experience is anyone’s guess

Pretty much all personalisation has been removed. It’s far from effortless so much so that I’m actually finding I’m listening to less music because it’s so frustrating to use the app.

They say they have developed a faster more performant version of the app. Not even this is true. The functions that actually do work (not that there’s many) are so much slower than before.

I don’t know what it’s going to take for this company to swallow its pride and give customers what they want. Admit you’re wrong SONOS and give us the old version back.

If you want to make improvements fine. But how can you release an app that makes the system unusable? It’s like you think it’s ok to say “don’t worry we’re listening you’ll get your next meagre ration of functionality in the next version”. How long until we finally get a fully usable system again?

Give us back the old version and release an update when it actually works instead of delivering a load of incremental rubbish.

I for one am going to look into selling what I have but I doubt anyone wants to buy a system that can’t be used. Expensive paper weights anyone?

Like this message if you have decided to stop buying anymore SONOS products