I have a mix of Sonos components, some legacy operating on S1 and other operating on the S2 app. The S1 system is not stable. I have worked with Sonos tech support to establish a stable connection for the S1 side and it works for a while; then reverts back to a prompt requiring me to use the Sonos s2 app.
So here is my question. Is it possible to run a stable split system? If so how do I reset the S1 equipment/zone?
+19Hi
Welcome to the Sonos Community! And, apologies for the delay!
Yes, it is possible. I think the following steps should fix things for you, but please be aware that if you reset all products on your S1 system, any playlists or favourites will be deleted, and services will be removed:
Please pay particular attention to point 6 - it’s possible that you don’t need to do any of the preceding steps if the issue is simply that the S1 app cannot find the S1 system.
I have a suspicion, however, that this is what you have already been guided to do - if this is the case, I can only recommend that you call in when the S1 app reports that you need to use the S2 app. It’s likely that in this case you just need to troubleshoot why the S1 app cannot find the S1 system. Looking at your system now, I can see that the device on S1 is not connected to our cloud, so my recommendation is first to ensure that it is powered-on, and if it connects via ethernet, that the cable is still connected at both ends.
I’ll leave the steps above for others who may be asking similar questions - I no longer think you personally should follow them.
I hope this helps.
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