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Hello, my Sonos Move has stopped charging from either the charging base or the USB-C connection. I spoke with an agent on the phone who transferred me to “tech” to advise me but I’ve been on hold for over an hour. I just need a simple return authorization so that I can send this defective unit back for repair.

 

Official reps: Please contact me and provide instructions on activating my warranty return (I am within the window).

 

Others: Any tips on how to initiate a warranty return without waiting on hold for hours would be appreciated. I can’t believe there is no simple online returns tool or customer support email address, and that Chat is often “offline” and hold times over an hour. Absolutely abysmal customer service.

Only option is to wait AFAIK. Unfortunately. 


Took 2 hours but I got an RMA. This should have taken 5 minutes. Hoping the repair at least goes smoothly.