I was an early Sonos adopter, and I have had speakers since the first year they were sold. I love the sound, look, and capabilities of Sonos. The problem from the beginning has been and remains how Sonos manages its Wi-Fi network. I have a smart house with over 150 smart devices, including 11 Sonos products. When I reboot my modem and router, the Sonos may be the only product that does not reaquire the network it was functioning or setup on.

Sonos has refused to update or change this because they want to control Sonos speakers being addressed by any other Wi-Fi controller. If the Sonos speakers do not reaquire the Wi-Fi network instantly, they generally have an extremely difficult time doing so. This happens every 2, 3, 4, or 6 months. All I did this past time was to shut down my modem & router to move a file cabinet into my office. No Wi-Fi changes of any kind occurred, but when I turned the modem/router back on, everything in my house reconnected except for the Sonos system. 

Because this usually happens 2 to 4 times per year, I know the support steps by heart, and I've gone through rebooting the speakers, resetting the speakers, and trying to add them back as new devices. Nothing changed on the modem, router, or anything Wi-Fi related in my house, so the Sonos speakers should have reaquired the Wi-Fi network, but the Sonos speakers won't add back. This is constantly frustrating because Sonos is aware of the issues and refuses to correct it. After buying my new house I need several additional speakers, but I have held off investing more money into Sonos when they refuse to solve simple issues out of their own desire to control. Sad, because if this problem were solved I would help friends and family buy and configure Sonos for their homes. Instead I am thinking enough is enough and I’m about to sell all of my Sonos and buy B&O or Bose products that work seamlessly.