Contributor I

New app is terrible

61 replies
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Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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dvpriem

Enthusiast I

Yes. The new App is terrible. I can’t find my playlists. It looks like X-Twitter and BBC, all black. The interface is terrible. I upgraded by accident and I regret it. If it is not broken don’t try to fix it. Now we all have to learn how to maneuver through this next terrible version of your app.

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Sandrew

Lyricist I

New app is useless since the upgrade I have been using a third party app which is now much better

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inaytee

Lyricist II

DO NOT UPGRADE! When playing a song from a spotify playlist, and you go from the individual song screen back to the full playlist, it takes you to the top instead of to the song is playing. This is the most insane thing I’ve ever witnessed. Unimaginably awful experience using playlists now. They’re basically unusable at parties

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parksilk

Lyricist I

New app is useless since the upgrade I have been using a third party app which is now much better

What 3rd party app do you use?

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kjp_hm

Contributor I

It’s a disaster of an “upgrade”. Can’t see what’s playing half the time, it’s unresponsive, navigation is not at all intuitive. For a company that was so far ahead in this field, and had much love and respect, it’s hard to believe they develop this kind of rubbish and consider themselves “courageous”.

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Sean92106

Lyricist I

How on earth could they remove the ability to add songs/albums to an active playlist? That can’t be right, is it? Is it somewhere hidden and I can’t find it?

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Bossman777

Lyricist II

Incredibly poor judgement by the Sonos executive management team. Withdraw the highly flawed updated app, reintroduce the previous version or face Class Action remedies.

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Darknoiz

Trending Lyricist I

Thought it was just me but new app is complete junk , it’s a mess to look at ,when you search the app hangs , wish there was a way to roll back

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Chris Zingg

Lyricist II

I fully agree, the new app is useless, slow and missing functionality - is there a source for older version that still work?

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Nakoma

New mobile app is dreadful.

Having endless issues with it not finding my system. The desktop app works absolutely no problem and finds the Sonos devices quickly. But the mobile app I have force close and re-open it over and over before it will find the devices. It’s also super super slow, might have to see if letting it run in the background will make it quicker.

Moving house soon and will bin off my Sonos as I’ve had more and more problems with it over the years. It won’t play any of the local storage media. Yet, using other apps like Roon to Sonos devices plays local storage media absolutely fine no problem.

I do have ancient Sonos devices to be fair, might be better with newer devices.

Will be going Wiim Pro Endpoints in different rooms and Roon me thinks.

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